dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
17354
share rss forum feed

obdurl

join:2012-06-25
Muskogee, OK
reply to moldypickle

Re: [Speed] Suddenlink Cable internet Lag

No I haven't tried a different house. Might have to try it but as far as it might be the PS3 its self, I personally am not sure that is the case. The online SL tech I had a couple of days ago looked thru old records and saw a significant increase in their data reporting on my account starting in April just before they replaced the modem. The their was some major increases on July 3 when they replaced my modem with the Docsis 3.0. They were supposed to come out and replace the line from the pole to the house and some of the line splitters the installed. The SL Tech online was talking about downstream data corrections versus uncorrected. His data report on my account was in the millions of uncorrected data.

Below is a sample of data from my modem the last couple of days.

Downstream

DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 196 573.00 MHz -2.04 dBmV 36.61 dB 256QAM 375847480 72233 406471
Downstream 2 195 567.00 MHz -1.83 dBmV 36.17 dB 256QAM 298977711 47727 300843

Moostang

join:2009-03-24
Tyler, TX
But you said the internet is working fine on all other devices in your house so how would it make sense for this to be a problem with the Cable Modem connection?

This likely points to a problem with the PS3, the connection to the PS3, or a routiing problem between your IP and the destination IP's that your gaming on.

Moostang

join:2009-03-24
Tyler, TX
reply to moldypickle
For arguments sake I verified what I already knew. I set my Windows 7 PC's NIC to auto and set my 2950 cisco switch to auto and both sides negotiated at 100/Full. 0 packet-loss.

I then hard set my PC to FULL and left my switch at auto. The switch negotiated at 100 HALF with collisions and my PC's NIC started taking CRC errors. 10% packet-loss with standard dos pings.

I then reset my PC to AUTO and reset my switch to hard set FULL and the switch showed 100/FULL but was taking input errors/crc errors. Again, 10% packet-loss with standard dos pings.

When one side is hard-set it no longer negotiates. However, the AUTO side still tries to negotiate but since the other side of the interface has negotiation turned off, the AUTO side fails to negotiate and goes to HALF.

jdmm72

join:2002-02-12
Nitro, WV
Reviews:
·Suddenlink
If you're passing any data, then you're lucky with duplex mismatch. Last time I did that, the link light on my card just blinked, when it should have been solid, with no data being sucessfully passed.

But unless he went in and changed it himself, it would most likely 99.9% of the time default to Auto, and most likely negotiate to full, as we don't run shared segments anymore with the addition of switches and elimination of hubs.


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
reply to Moostang
I must have magic in me then, lol, have NEVER run into that issue personally. /shrug

benk016

join:2011-06-05
Owasso, OK
reply to obdurl
I got a phone call today that they will be doing system upgrades tonight in Muskogee. Hopefully this is them turning on the 30mb speeds! And maybe it will help you with your issues.

obdurl

join:2012-06-25
Muskogee, OK
I also got the same phone call about the upgrade in my area and emails talking about. The SL technician that was here yesterday did not know anything about it.

obdurl

join:2012-06-25
Muskogee, OK
reply to jdmm72
It appears the SL Docsis 3 modems are set to 100(full). My Airport Extreme must be automatic since I can not find a setting to change it. Then My Mac Pro and PS3 are set to automatic. I tried to manually change the PS3 to Match the Modem at 100 Full Duplex and I had all kinds of problems. So I left it on auto. I realized I could not change it since the Router was was probably set to auto.

obdurl

join:2012-06-25
Muskogee, OK
reply to obdurl
Here is an update:

A SL technician came out at the request of the Online SL Tech support in Tyler Tx due to me calling with bad enough problems I could not Play the PS3 due to lag. HE saw numerous data correction errors on my line that were not happening and said I need the outside line replaced. And to remove the excessive splitters that SL Tech's had put on.

Previous 2 day down stream data screen shot:
Downstream

DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 196 573.00 MHz -2.04 dBmV 36.61 dB 256QAM 375847480 72233 406471
Downstream 2 195 567.00 MHz -1.83 dBmV 36.17 dB 256QAM 298977711 47727 300843

New one day down stream data screen shot:
Wow, with almost not Corrected and UnCorrected.!

Downstream

DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 196 573.00 MHz 5.96 dBmV 37.64 dB 256QAM 133033246 20 29
Downstream 2 195 567.00 MHz 5.37 dBmV 36.39 dB 256QAM 44797297 81 7

We powered up the PS3 and checked the online speed test tool and I was not even getting 1 meg down load or upload. We tried and tried but no good. So we took the PS3 off of the Manual setup and put it back on Automatic with the exception of the UPnP disabled. It went back up to the previous settings I was getting from 6-7 mg unload. Then up to about 11 mg and this morning at 7:30 am it was 11 mg and now at 8:30 it is back down to 8.6Mbps!

The games did seem to be better but I did not get to try very much so I am going to check on it today.

So this means I have all new lines and modem! what can happen not! Ha Ha!

Moostang

join:2009-03-24
Tyler, TX
reply to obdurl
Cable modem ethernet ports are AUTO which is why you have problems when you hard set your device when connecting directly to it.

In regards to your PS3 getting 8mb speeds, that is MORE than enough to play online games. Unless the game is downloading patches, online games use almost no bandwidth, like less than 500k. Online games are based on latency more than bandwidth capacity. The only thing worse than high latency is packet-loss for an online game. If the correction errors mean the line was dropping packets then fixing those would definitely help your problem.

jdmm72

join:2002-02-12
Nitro, WV
Reviews:
·Suddenlink
reply to obdurl
During my problem, the call in and online tech support at Suddenlink also told me numorous times that there was plenty of capacity at the local node, and blamed it on my wiring/house/router/toilet/microwave/kids/cat(which I don't have)....

After rewiring my house, replacing the junction box outside, removing a splitter they installed, replacing the modem, checking the lines on the pole, they finally decided that the node was the problem, was overutilized.

obdurl

join:2012-06-25
Muskogee, OK
They keep telling me that the node is fine and there is not very many people on it. But I am not sure if the are able to see that right!

jdmm72

join:2002-02-12
Nitro, WV
Unfortunately, you won't get anywhere with phone or internet support. Each time you contact them, it will be treated as a point incident, with no respect to the last time you called in. Hopefully, you'll eventually get to the higher levels.


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
reply to obdurl
I'm pretty sure that the number of people that can actually tell you the node health is extremely small.

obdurl

join:2012-06-25
Muskogee, OK
reply to jdmm72
I know what you are talking about. I have called at least 30 times over the past year and have to explain in detail each time and they want to send a tech out and I tell them it will not help. They were even ordered to send out a higher level tech by the Tyler Tech online support a couple of days ago and that did not happen.

benk016

join:2011-06-05
Owasso, OK
reply to moldypickle
I can tell you in Muskogee node issues are probably not the issue. We're a fairly small town of 40,000. The last time I had issues I was told my node had 400 users out of 2500. They have them very spread out over several nodes. Also our entire town is fiber to the node so luckily any issues are usually between you and that node. This is what i've been told by our local techs. I work for the city's IT dept here and when we have issues we get the head tech in town, so I think its somewhat reliable.

jdmm72

join:2002-02-12
Nitro, WV
Reviews:
·Suddenlink
Cisco recommends 1000-1200 cable modems per line card, and only 200 per upstream port, and that document assumes 256Kbps per user as adequate. It is a document from 2006 though..

»www.cisco.com/en/US/tech/tk86/tk···02.shtml

obdurl

join:2012-06-25
Muskogee, OK
reply to benk016
I do not sought their word. I am just not sure anyone knows what to do. Since the line replacement outside the modem is still getting a lot of Downstream uncorrecteds.

Downstream

DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 196 573.00 MHz 3.00 dBmV 36.84 dB 256QAM 940862482 20495 106867
Downstream 2 195 567.00 MHz 3.11 dBmV 36.61 dB 256QAM 648361049 6154 44546

Since all the new lines and modems I can not even use the port forwarding. My speeds drop way down almost like I was using the wireless part of the router which drops my speed in half or more of the current speed usually 6-8 mg

I am about to decide that it is not fixable! Since all 3 parties say its the other guys problem. LOL


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink
You really shouldn't experience speed drops when using wireless. Even at 15 megs, that's only using about 1/4 of the older G standard bandwidth.

Also, a new modem and drop will not mess up your port forwarding. In fact it really doesn't have anything to do with it. What can mess with port forwarding though is if your device has a new IP. Then you'll have to update the port forwarding to the new IP or nothing at all will work like you describe.
--
20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old

benk016

join:2011-06-05
Owasso, OK
reply to obdurl
odburl, Have you gotten any faster service? My boss who was on the 10mb package got a call last night saying he was bumped to the 15mb package for free. I was on the 20 but am still getting 20.

obdurl

join:2012-06-25
Muskogee, OK
Sorry I haven't been to this sight in a while.
No I did not get bumped. I was on 15mbps and I still am. They may have done away with the 10mbps.

obdurl

join:2012-06-25
Muskogee, OK
reply to obdurl
Latest news.
Still having some lag problems. Not as bad as it was but still having some.

My PS3 is connecting to the 100ms game range and it was in the 75ms range. This is not too good.
Tried to watch a movie on Netflix today and it buffered about 13 times during the movie.

Did an Apple update and it took 20 minutes 30 mg file to dnld 109meg total file size.

Not very happy!

obdurl

join:2012-06-25
Muskogee, OK
reply to obdurl
Another UpDate!

My internet is still not working properly!

My PS3 is getting 4.5 MBPS unload and 531.3 MBPS upload. I have a 15/1.5 service. The game is in Stop Motion type Animation and not very playable.

Netflix movie stopped and buffered 10 times during the movie.

Uploaded pics from Apple iPhoto to iCloud last night and it took hours.

Called SL Tech support AGAIN! They said everything looked good at their end and they would document the issued and if it continues to call back. Great SL Support today!

I have new drop lines and new lines from the box to the modem.

New Docsis 3 modem separated from the Telephone Modem!

New Lan cables, everything is hard wired.

Here is a tracert test:

IP address: 74.195.185.52
Host name: r74-195-185-52.msk1cmtc01.mskgok.ok.dh.suddenlink.net
74.195.185.52 is from United States(US) in region North America

TraceRoute to 74.195.185.52 [r74-195-185-52.msk1cmtc01.mskgok.ok.dh.suddenlink.net]

Hop (ms) (ms) (ms) IP Address Host name
1 1 0 0 206.123.64.42 -
2 0 0 0 173.219.246.92 173-219-246-92-link.sta.suddenlink.net
3 31 32 29 66.76.30.33 tyrmcrs02-10gex0-6-0-2.tex.sta.suddenlink.net
4 33 35 35 66.76.232.17 66-76-232-17.tyrd.suddenlink.net
5 42 47 47 173.219.236.44 173-219-236-44-link.sta.suddenlink.net
6 58 58 58 173.219.250.17 173-219-250-17-link.sta.suddenlink.net
7 39 39 39 173.219.254.197 muskgig.tex.sta.suddenlink.net
8 58 58 58 173.219.254.5 173-219-254-5-musk.tex.sta.suddenlink.net
9 72 65 66 74.195.185.52 r74-195-185-52.msk1cmtc01.mskgok.ok.dh.suddenlink.net
Trace complete

Retrieving DNS records for r74-195-185-52.msk1cmtc01.mskgok.ok.dh.suddenlink.net...
DNS servers
ns2.suddenlink.net [66.76.2.133]
ns1.suddenlink.net [66.76.2.132]

Answer records
r74-195-185-52.msk1cmtc01.mskgok.ok.dh.suddenlink.net A 74.195.185.52 86400s

Authority records
mskgok.ok.dh.suddenlink.net NS ns2.suddenlink.net 86400s
mskgok.ok.dh.suddenlink.net NS ns1.suddenlink.net 86400s

Additional records
ns1.suddenlink.net A 66.76.2.132 7200s
ns2.suddenlink.net A 66.76.2.133 7200s

I just need a Suddenlink Tech Support to figure the problem out.
I don't think the problem is at my house.

I just want to play online games and use the internet!

benk016

join:2011-06-05
Owasso, OK
Check your pm's

Moostang

join:2009-03-24
Tyler, TX
reply to obdurl
I'm still confused on what you're reporting. You have stated a couple of times that your computer shows 15/1 on speedtests but your PS3 does not. If this is true, then the problem has to be within your own network or the PS3 itself.

I ran a couple 1million count pings from a couple of public route servers and saw normal latency and 0 packet-loss to the IP you listed in the trace above.

Do you experience this lag at all times or just during certain times of the day?

obdurl

join:2012-06-25
Muskogee, OK
reply to benk016
Sorry but I do not know what pm is.

obdurl

join:2012-06-25
Muskogee, OK
reply to Moostang
Believe me I am confused also.
My connection to the internet from my house to Suddenlink is good almost all the time with a slightly higher than desired ping time average of 70 to 75 MS which is a Grade of B on pingtest.net. This is not desirable for online game playing.

Going outside of Suddenlink network is where I have the problem. Such as Sony, Netflix, Apple TV.

No problem is not constant it varies day to day.


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink
Post your signal stats off the doc3 modem again please. Also post up a tracert to www.google.com

The tracert that you have listed above shows no signs of slowing down or bottlenecking.

Also a ping of 70ms is perfectly fine in game. Source: I game every single day between 60ms and 100ms.

Have you taken your ps3 to another connection yet and run the same speedtests and problematic games to verify it is NOT your ps3?
--
20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old

benk016

join:2011-06-05
Owasso, OK
reply to obdurl
I sent you a private message. check your messages.

Go to speedtest.net, go to the Chicago, IL dot and choose the servercentral site. Let me know what your upload, download and ping are from there. Also try it on the PS3, i don't know if speedtest.net works on the ps3 browser but if it does try it using the same server and see what happens.

obdurl

join:2012-06-25
Muskogee, OK
Speedtest results: 5x's on my laptop. It will not run on the PS3
ping dn up
36 14.91 1.55
42 15.17 1.55
36 16.02 1.53
43 15.97 1.46
41 15.84 1.47

Also Should the PS3 DNS settings be set to the ISp DNS servers or default to my Routers DNS Servers which are ISP DNS SERVERS?