Stats with PII hidden
I have been dealing with speed issues on my 18mb/s uverse internet for over 24 months. But, in the last 6-9 months, the service has degraded to almost a non-usable state. I've been dealing with the Tier 2 Staff up until about 9 days ago (June 17th, 2012), they just stopped responding. The Tech is Jeffrey Rossi (jr477q) and this was told to me on the 17th, that it was being sent back to engineering. I have heard nothing since.
I used speedtest.net to run a test this morning on a freshly recycled system with only the single web page up and this is the result of that test: »www.speedtest.net/result/2029986148.png
I have run the UV Realtime and am attaching the screenshots (Cleaned of PII, of course).