I just unplugged the modem, removed battery, unplugged ethernet wire and coaxial and let set for 5 minutes.
Here is the smoke ping link that was run before the reset of the modem. I found it earlier but do not know if it is setup right.
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/r3/sm ··· 7bc53032All this info is run from the computer. I do not know if I should be running it from the PS3 or if I even can. I will try to see if I can tracert but I have never done it but will look in to it.
Here is the event log and status from the Arris TM602 after turning it back on.
RF Parameters
Downstream
Freq/Power: 561.000 MHz 0 dBmV
Signal to Noise Ratio: 37 dB
Modulation: QAM256
Upstream
Freq/Power: 35.000 MHz 45 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16
Status
System Uptime: 0 days 0h:4m:29s
Computers Detected: 1
CM Status: Telephony-AC Power Iso OFF Reg Complete
Time and Date: TUE JUN 26 17:52:40 2012
Interface Parameters
Interface Name Provisioned State Speed MAC address
LAN Enabled UP 100 (Full) 00-1D-CF-6B-96-D0
CABLE Enabled UP ---- 00-1D-CF-6B-96-D1
USB Enabled DOWN 12 00-1D-CF-6B-96-D3
MTA passWithWarnings UP ---- 00-1D-CF-6B-96-D2
DOCSIS(CM) Events
Date Time Event ID Event Level Description
***** 20000200 3 No Ranging Response received - T3 time-out
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 20000200 3 No Ranging Response received - T3 time-out
***** 20000300 3 Ranging Request Retries exhausted
***** 20000200 3 No Ranging Response received - T3 time-out
***** 21025103 3 Registration RSP rejected unspecified reason
***** 20000200 3 No Ranging Response received - T3 time-out
***** 20000300 3 Ranging Request Retries exhausted
5/31/2012 13:53 20000200 3 No Ranging Response received - T3 time-out
6/26/2012 17:41 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
***** 13000401 5 ToD request sent - No Response received; CM-MAC=00-1d-cf-6b-96-79;CMTS-MAC=00-25-84-57-4b-79;CM-QOS=1.1;CM-VER=1.0
***** 1040100 6 TLV-11 - unrecognized OID
***** 8 4 Touchstone SW Upgrade Failed Before Download Attempt: Provisioned upgrade, no match in arrisCmDevSwTable
PACKETCABLE(MTA) Events
Date Time Event Level Enterprise Event ID Description MAC Address Endpoint Name
1/1/1970 0:00 5 4115 7 Voice Line Loop Current Change to High, Line Number = 1 00:1D:CF:6B:96:D2 AALN/1:/0.0.0.0
1/1/1970 0:00 5 4115 7 Voice Line Loop Current Change to High, Line Number = 2 00:1D:CF:6B:96:D2 AALN/2:/0.0.0.0
1/1/1970 0:00 5 4115 16 MTA TFTP: Successful 00:1D:CF:6B:96:D2 mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102
1/1/1970 0:00 5 4115 26 MTA PROV: Successful! 00:1D:CF:6B:96:D2 mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102
1/1/1970 0:00 5 4115 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 00:1D:CF:6B:96:D2 AALN/1:mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102
1/1/1970 0:00 5 4115 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS 00:1D:CF:6B:96:D2 AALN/2:mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102
1/1/1970 0:00 5 4115 14 Power Supply Telemetry Log - TELEMETRY NORMAL 00:1D:CF:6B:96:D2 mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102
Thanks for your support.
i am guessing that you might be working for
Suddenlink by the data you listed at the end of your post?