Hi Lynne, I appreciate you're trying to help but this has gone on far too long. The user ID is [mod edit -- removed for privacy reasons -- please PM the information to the tech out of public view -- fatness] - phone number (which they always seem to want) [mod edit -- removed for privacy reasons -- please PM the information to the tech out of public view -- fatness]
Rogers did show up and it was the same as before. All they do is check the signal which is fine. The problem is far deeper than that in Rogers network.
Last week we sent a 57 page report with screenshots to a supervisor named "Glenna." It showed all the error messages. Whether or not she gave the information to Rogers, we don't know.
We're going to be contacting billing on Monday and then contacting our old service provider to have the DSL reinstated. We still have an account with them for land line.
Last night we were disconnecting every 10 minutes. Took 4 resets just to get this message through.
The last two months have been sheer torture. Moreover it seems to be getting progressively worse.
Would suggest your company get out of the business of reselling cable - at least with Rogers.