dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
26122
share rss forum feed

DGGSLF

join:2007-04-14
Lynn, MA
reply to knordrw

Re: [TIVO] Here comes the copy protection bit (letter)

Yes. Whenever I tune to channel 131, I get the screen that the letter indicates I should get, i.e. the screen with CableCARD ID, host ID and Data ID, along with the customer support number to call.

I believe NYC Dave mentioned something about that in a Simulcrypt thread about a year ago. I certainly dont want to pay for two more boxes, so I hope they can fix this.



wmcbrine
213 251 145 96

join:2002-12-30
Laurel, MD
kudos:1
reply to icemannyr1

said by icemannyr1:

Which Turner HD channel are not?
On VHO7 CNN, TBS and TNT are 0x02 - Copy Once.

None of them are, here.

Are you checking on a TiVo?
--
09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0


icemannyr1

join:2001-04-11
Township Of Washington, NJ

said by wmcbrine:

said by icemannyr1:

Which Turner HD channel are not?
On VHO7 CNN, TBS and TNT are 0x02 - Copy Once.

None of them are, here.

Are you checking on a TiVo?

I'm checking on the channels on the FiOS STB Menu and CCI for those channels is 0x02 on VHO7.


aaronwt
Premium
join:2004-11-07
Woodbridge, VA

said by icemannyr1:

said by wmcbrine:

said by icemannyr1:

Which Turner HD channel are not?
On VHO7 CNN, TBS and TNT are 0x02 - Copy Once.

None of them are, here.

Are you checking on a TiVo?

I'm checking on the channels on the FiOS STB Menu and CCI for those channels is 0x02 on VHO7.

I thought someone had mentioned in another thread that there is a difference between what the TiVo shows and what the FiOS STB shows.

But can you even transfer content from the FiOS STB like you can with TiVos? If not then it really doesn't matter.


icemannyr1

join:2001-04-11
Township Of Washington, NJ

You can't transfer the FiOS DVR recordings as files.
If the recording is from a channel set to copy freely you can play back and record it on your computer via firewire.



aaronwt
Premium
join:2004-11-07
Woodbridge, VA

said by icemannyr1:

You can't transfer the FiOS DVR recordings as files.
If the recording is from a channel set to copy freely you can play back and record it on your computer via firewire.

Firewire? That brings back some memories. I haven't used that with transferring content in over half a dozen years at least.


bohratom
Jersey Shore is back again.

join:2011-07-07
Red Bank NJ

said by aaronwt:

Firewire? That brings back some memories. I haven't used that with transferring content in over half a dozen years at least.

I use it here in VHO7 to archive important recordings but seems most of the good channels are migrating to Copy-once which will make it useless soon.


bohratom
Jersey Shore is back again.

join:2011-07-07
Red Bank NJ
reply to aaronwt

said by aaronwt:

I thought someone had mentioned in another thread that there is a difference between what the TiVo shows and what the FiOS STB shows.

That is correct, many channels which my FIOS stb shows as copy-once are copy-freely when viewed with a cablecard device.

DGGSLF

join:2007-04-14
Lynn, MA

Well, I spent another hour with Tech support on Tuesday, trying to make both my TVs pair with the new CableCARD they sent me.

The Tech's final comment was: "I don't think you'll have a problem on July 31st, since you're now getting all of your subscribed channels". My feedback was that the letter said if I can not tune channel 131, then I have a problem. He disagreed and said all of the techs he has talked to in his office also disagreed with my interpretation.

I also mentioned the potential for a simulcrypt issue in my VHO 6 but he thought that was a non issue (though I'm not sure he knew what simulcrypt was). I guess at this point and after three calls to tech support and being sent new CableCARDS, all I can do now is wait till the end of the month and see what happens. :-(



aaronwt
Premium
join:2004-11-07
Woodbridge, VA

said by DGGSLF:

Well, I spent another hour with Tech support on Tuesday, trying to make both my TVs pair with the new CableCARD they sent me.

The Tech's final comment was: "I don't think you'll have a problem on July 31st, since you're now getting all of your subscribed channels". My feedback was that the letter said if I can not tune channel 131, then I have a problem. He disagreed and said all of the techs he has talked to in his office also disagreed with my interpretation.

................

How could they interpret it another way?

brutus

join:2003-12-16
Tampa, FL

said by aaronwt:

said by DGGSLF:

Well, I spent another hour with Tech support on Tuesday, trying to make both my TVs pair with the new CableCARD they sent me.

The Tech's final comment was: "I don't think you'll have a problem on July 31st, since you're now getting all of your subscribed channels". My feedback was that the letter said if I can not tune channel 131, then I have a problem. He disagreed and said all of the techs he has talked to in his office also disagreed with my interpretation.

................

How could they interpret it another way?

Because it will probably work like it has in the past where you just can't tune channels that are copy once or at least they are assuming this to be the case. This is how I always found when a new channel was flagged as copy once. It wouldn't show up on some TiVos, but did on the one that was paired.

DGGSLF

join:2007-04-14
Lynn, MA
reply to aaronwt

It's Verizon. Do I need to say more?

They send out a letter to the subscribers and don't even give the techs a heads up or train them on how to resolve potential issues. All he was doing was disabling and re-enabling...multiple times, this was after he asked me to read the letter aloud to him!


Grover8

join:2012-01-06
Fresh Meadows, NY

Hm.. it seems you have antiquated television sets where you actually stick cablecards into them. I never seen one before only heard about them. So you can't view anything on your tv other than the cablecard id, host id, etc and verizon's number?

I'm not sure if verizon even activated my cablecards. I'll have to see on the 31st.



birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
kudos:9

said by Grover8:

I'm not sure if verizon even activated my cablecards. I'll have to see on the 31st.

You can see today if they're activated. Are you getting any content? They're activated.

You'll get to see on the 31st if they are paired to the device.

DGGSLF

join:2007-04-14
Lynn, MA
reply to Grover8

I wouldn't call them antiquated. Old yes, antiquated, no!

They are in very good condition and show very good picture. One is a Sony Bravia XBR1 and the other is a Sharp Aquos.

They were both top of the heap when I bought them in 2005 and 2004 respectively and I currently get every channel VZ provides on the Ultimate package, plus HBO, Cinemax, Movies and Sports. And there lies my problem.

The letter indicates I will loose some or all of these channels after July 31st if the CableCARDs and not paired with the TVs but VZ can not seem to make them pair successfully.



aaronwt
Premium
join:2004-11-07
Woodbridge, VA

said by DGGSLF:

I wouldn't call them antiquated. Old yes, antiquated, no!

They are in very good condition and show very good picture. One is a Sony Bravia XBR1 and the other is a Sharp Aquos.

They were both top of the heap when I bought them in 2005 and 2004 respectively and I currently get every channel VZ provides on the Ultimate package, plus HBO, Cinemax, Movies and Sports. And there lies my problem.

The letter indicates I will loose some or all of these channels after July 31st if the CableCARDs and not paired with the TVs but VZ can not seem to make them pair successfully.

isn't that because of Simulcrypt? The older devices needed an update to work with Simulcrypt. But most of them aren't supported anymore and never had an update to support Simulcrypt. Newer devices have been updated to support Simulcrypt. But TVs don't have cable card slots anymore. I remember the 1080P samsung DLP set I got in 2005 had a cable card slot. I never used it though since I used TiVos and didn't want to watch TV in real time. I wish i could have the money back from that TV now. It's amazing what size HDTV you can get for $4k now. I spent way too much on the TV back then and swore I would never spend anywhere near that much on a TV ever again.


rtcy
FACTS only please
Premium
join:1999-10-16
Norwalk, CA
reply to bull3964

said by bull3964 :

You're free to vote with your wallet of course, just don't expect it to have ANY effect.

Annual revenue for cable card users in 3rd party devices probably amount to less than the rounding error in the quarterly financials for one of these networks. They simply aren't going to lose sleep over losing you as a subscriber.

yeah. they've lost so many subscribers over the last 5 years since this depression started that I'm sure you're right.

it must be why they are advertising more than ever cause they don't care.

well I too vote with my wallet.

ursa9999

join:2005-03-31
Norwood, MA
reply to cheezmo

Utter Frustration

2 phone calls and 4 hours later on the phone with Verizon I still have no joy in getting my CC's fixed. I'll spare the details of how unaware they are of this process but needless to say it's very frustrating. My last call got the issue elevated and I wait breathlessly for a phone call in 24 hrs to see if the issue has been resolved by the man behind the curtain. I have an S3 TIVO and was activated very early on as service was enabled in our town. Did I say frustrating?...!!
If anyone has any magic phone numbers or other incantations that might help I appreciate it.

Ursa



aaronwt
Premium
join:2004-11-07
Woodbridge, VA

said by ursa9999:

2 phone calls and 4 hours later on the phone with Verizon I still have no joy in getting my CC's fixed. I'll spare the details of how unaware they are of this process but needless to say it's very frustrating. My last call got the issue elevated and I wait breathlessly for a phone call in 24 hrs to see if the issue has been resolved by the man behind the curtain. I have an S3 TIVO and was activated very early on as service was enabled in our town. Did I say frustrating?...!!
If anyone has any magic phone numbers or other incantations that might help I appreciate it.

Ursa

I had my cards activated years ago as well. But for me, the pairing process for three TiVos was completed in under five minutes using the automated phone application.

nowayout

join:2009-06-22
Allentown, PA
reply to cheezmo

Re: [TIVO] Here comes the copy protection bit (letter)

Folks having problems should consider sending a private message to the @verizonsupport twitter team. I've found them to actually be better than the people running scripted phone support. Send them all the cablecard info they'll need (Host, Data, and CC IDs) and see what happens. Can't hurt to try.


Shady Bimmer
Premium
join:2001-12-03
Northport, NY
Reviews:
·Verizon FiOS
reply to aaronwt

Re: Utter Frustration

I had ordered a new CC for my HD HomeRun Prime late last year and successfully activated via the online process at that time. My CC did report that it successfully authenticated and activated on each power up of the HDHRP so I didn't expect any issue now. Unfortunately after receiving the letter from VZ, I figured why don't I check channel 131 as instructed. . .and to my dismay I got a message that I was not subscribed to that channel. Upon checking my CC status again I find that it is no longer activated (paired). When attempting to follow the VZ instructions, the automated system indicates my card is already activated and I need to be redirected to an actual person for further action. After over an hour and a half of trying different steps VZ was still unable to activate my CC. I was told that according to a 3rd-level engineer this is expected and sometime before the 31st a signal will be sent to properly activate my CC and I need to wait until after that date to confirm this.

Even if you previously had a successful activation previously it is probably prudent to verify your CC is still properly paired before the end of the month. Some simple searching shows I am not alone in this problem unfortunately

I am not holding my breath, but we do still have a few weeks. I plan to next post in the VZ Direct forum here with the ticket number from my call to see if that helps.


elefante72

join:2010-12-03
East Amherst, NY

Go onto chat and have them reactivate the card. Mine was flaky bigtime after that headend glitch a few months ago. Once they do that you should see this in the log:

20120615-08:14:58 CableCARD: M-CARD reset
20120615-08:15:03 CableCARD: Motorola card (0000:0265)
20120615-08:15:03 CableCARD: authentication status: authentication in progress
20120615-08:15:03 CableCARD: authentication status: authentication success, activation success

I wouldn't waste much time on this, because if you see channels out after the 31st just call them up and ask for credits..

I hear rumors it's only premium at this point, so if they go out then you really can squeal.


ursa9999

join:2005-03-31
Norwood, MA
reply to Shady Bimmer

Finally got my 4 TIVO cable cards authorized and paired and can now see CH 131. After 3 phone calls and a VZ decision to send me 4 new cards (1 of which was bad so they sent me another), I activated them using VZ in Home Agent. They were activated and I could view regular TV but no CH 131. As a last resort I used the chat function and actually got someone who I worked with for 4 hours and got all CC's working properly. In total I spent over 7 hours on the phone and Chat. It shouldn't be this hard. BTW, I found that when the agents tell you to check CH 131 they often don't wait long enough as it took mine a good 5 minutes after they said to check before they worked.

Hopefully this is the last of the CC saga.

Ursa...


Cogdis

join:2007-03-26
Floral Park, NY
reply to cheezmo

Re: [TIVO] Here comes the copy protection bit (letter)

I got lucky and got someone who'd dealt with cabecards before. He deactivated my cards, asked me for the host and data numbers for each card, and then reactivated them one by one. I was shocked at how easy and fast it was.

Verizon just needs to make step by step instructions available to tech support so there's no confusion.


shark2k

join:2008-06-01
West Orange, NJ
reply to cheezmo

I don't wanna start a new thread so I'll just put it in here. Can you get Cablecards from the FiOS stores or do you need to order them via phone or online? Ordered components for a HTPC with the Ceton Tuner card (been planning this for a while, finally gave in) and am obviously going to need a Cablecard.

Thanks,

-Shark2k



wmcbrine
213 251 145 96

join:2002-12-30
Laurel, MD
kudos:1

Yes, you can get them from the store.



Zero

join:2009-07-01
Collegeville, PA
reply to shark2k

I picked up my last 2 CableCARDs from the local FiOS store so I didn't have to pay the stupid flat rate shipping fee - it's pretty bad when the shipping fee for a tiny $4/mo card is $10.

Both my cards were activated instore so when I went to do the self-install online they "actived" almost instantly. Of course this meant that they arn't paired to the devices they're in (even though in the self-install you enter all the data required for pairing). I'm just going to play the wait and see game come the beginning of August if the cards give me trouble on the affected premium channels. If problems do occur it can't hurt to ask for a credit to lower the bill considering the double rate increases this year...


shark2k

join:2008-06-01
West Orange, NJ
reply to cheezmo

Thanks you two, appreciate the answer. Just got my mobo and memory today. Now just waiting on the CPU, SSD, PSU, case and tuner card. Then I get to be a part of this issue .

-Shark2k


ursa9999

join:2005-03-31
Norwood, MA
reply to ursa9999

Re: Utter Frustration

Update: After getting my replacement cable cards authorized, what I feared came true. My bill reflected them at $3.99/mo. I had been under a 24 mo. contract that had them at $2.99/mo. So yet another call to VZ, and I am told I will get a 'valued customer discount' back to $2.99/mo for the remainder of my contract. So, all told it only took 5 phone calls and many hours to get this all straightened out.



Onedollar

join:2001-08-27
Pomona, CA
kudos:6

I dont ever remember cable cards being 2.99, even 2 years ago. Always been 3.99. Am i wrong?