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moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink
reply to obdurl

Re: [Speed] Suddenlink Cable internet Lag

No, I actually don't work for SL :/

BUT! Your connection looks ok at your house from what I can see here. Still curious about the Doc 1 setup.... Looks like the issue is your local node starting to run out of bandwidth. You're picking up some decent increase in latency at the last SL router before hoping networks (all SL customers in the area are sharing one outbound jump) It does seem to be, from what I can see, isolated to the west coast.

Could you run a tracert to anything that you know to be on the east coast?

ALSO, it looks like you are turning your computer/modem off at night. Could you leave it on so the smokeping test will show results during "prime time". Only needed for a day or two
--
20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old

obdurl

join:2012-06-25
Muskogee, OK
I have smoke ping on now. I am looking for something to tracert on the east coast. Doing a web search I guess.

Suddenlink tells me the further out I go that I am going to loose download speed and increase latency.
My connection to Suddenlink network is usually good but out of the network it slows down. Right now my PS3 Network Utility is only receiving 6 mg dnld. Having a hard time getting in to games. And several server host timed out.

Thanks


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink
That is correct. Obviously electrical signals take a certain amount of time to travel a certain amount of cable. The thing I am pointing out is that you are experiencing a lag spike before you are leaving the SL network. Not only does this mean that your signal hasn't gone that far (relatively), but being it's the LAST hop on SL network, that either the router is borked or they are having capacity issues.

I would suggest also getting in touch with Ashley from SL now that she has made a post in this topic. She will have access to actual network information that I can't see.
--
20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old

obdurl

join:2012-06-25
Muskogee, OK
I did just that. Thanks for you time.

obdurl

join:2012-06-25
Muskogee, OK
Having problems playing games today and even a little worse. My PS3 Network Test Utility just displayed a 1.9Mbps Down Load. 1.1Mpbs Upload. I have no idea about what's going on. Speedtest shows everything running fast.


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Was Ashley able to get you any more assistance?

obdurl

join:2012-06-25
Muskogee, OK
She said she is contacting a management team to look into it.