Wifi Help please, thank you
My sister in law has Windows XP and has had no issues connecting to her own Network on her own router until a week ago. She is studying with a college-mate who brought her Windows 07 laptop over to the house and tried to connect to the internet.
Next thing you know, the Windows 7 put her college mate as Admin over her previous existing Network user name and she no longer has access to it. Furthermore it created a new Network name using the same name as the computer but my sister in law could access it but lost the shared printer.
My idea was to have the Windows 7 computer install the printer and she would be good as new. Nope, she is offended her friend "without knowing or intending to do this" took over her existing Network and blocked her off of it and forced her to use the new one.
So I went over there, deleted the new Network from Windows 07, created a new Network for my sister in law and she couldn't access it. Furthermore, I did hard reset on the router and still nothing.
I asked her college-mate friend to bring her computer back over and sure enough, the NEW network that I had just created she could access without issues. I brought my laptop over, yep, no issues connecting to it and I have Vista - 64.
I couldn't fix it. Now my sister in law has no internet because I deleted the first new Network and she is hounding me to come back and fix it.
Anyone able to advise me on what the heck I need to do now?
Please and thank you!
|reply to Rackrunner |
You might try to go into the control panel and to the wireless network card/device and delete it. Just don't forget to write down what network card/drivers the PC is currently using in case the computer has problems finding them again. Then tell the computer to scan for new devices or reboot the computer and let it re-learn the wireless card and subsequent software bits and pieces.
This will delete all saved wireless passwords and wireless networks as well. Then have her try and log into the network she wants to use with the proper password and go on from there. Remember to identify the newly found network as work or home rather than public unless it is actually a "public" access point.