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ropeguru
Premium
join:2001-01-25
Mechanicsville, VA

[Bill] Billing Oddity

Ok, so I just had service setup on June 4. I was billed for $147.20 which included $19.95 for the install, $99.95 for service, $7.00 modem fee, and $.35 in tax.

So on June 19 I setup autopay and figured everything was fine. Today I get notification that my new bill was ready and when I went to look at it, it is showing that the new amount due is $274.45 which includes the previous balance and the 127.25 in new charges.

So I pulled up the PDF of BOTH bills to compare.

My original bill is showing not due until July 3, 2012. Service for that billing period is 06/05 through 07/04.

The new bill is due July 15, 2012. Service period is 07/05 through 08/04.

So my question is that if I have autopay on, and the original bill is NOT DUE until July 03, then how can it be PAST DUE?



Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
kudos:1

First rule is NEVER use Autopay. It has the potential to get very messy very quick. And Comcast bills a month ahead if memory serves, so that could be how they're getting those figures.



tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:4

1 edit
reply to ropeguru

Actually looked VERY closely at mine right now and it does say
Current bill due by xx/x/xxxx
and
New Charges

even though it seem like its saying OVERDUE/SENT FOR COLLECTION.
It's really a milder " pay before due" type notice.