 diskaceElectronic Box CEOPremium,VIP
join:2002-02-21 | Response time to email Hi guys,
just wanted to advise that we are currently receiving a large volume of calls/orders and so emails sent to sales mailbox are processed as first in first out.
Our current ETA for email answer currently exceed 48 hours.
The best way to order remain filling up the online form as we can process them outside office hours when there is an overflow.
Thank you for your patience and understanding.
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Electronic Box Inc. - Jean-Philippe Béïque
Ebox forum »ELECTRONICBOX |
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| Have you thought of outsourcing the email work to India? They provide great rates 
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Gnuman.com - Linux in the home |
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 eboxnat
join:2011-05-06
Montreal, QC
kudos:6 | said by gnumantsc:Have you thought of outsourcing the email work to India? They provide great rates
Noooooooooo!
Cannot outsource, never ever ever.
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Electronic Box Inc.
»ELECTRONICBOX
Natasha Contardi |
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 JEDI
join:2005-04-11
Longueuil
kudos:1 | reply to diskace
J'espère que ça n'arrivera pas mais il ne faut jamais dire jamais!  |
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| reply to eboxnat
said by eboxnat:said by gnumantsc:Have you thought of outsourcing the email work to India? They provide great rates
Noooooooooo! Cannot outsource, never ever ever. See diskace didn't reply. He might be agreeing with me on this one :P We could see eboxApu, eboxGurpal
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Gnuman.com - Linux in the home |
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| said by gnumantsc:said by eboxnat:said by gnumantsc:Have you thought of outsourcing the email work to India? They provide great rates
Noooooooooo! Cannot outsource, never ever ever. See diskace didn't reply. He might be agreeing with me on this one :P We could see eboxApu, eboxGurpal + 1 Je pense c'est déjà fait ...
... Quand on demande un rapport de consommation et on t'envoye un relever de facture. C'est pas fort . |
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eboxnat
join:2011-05-06
Montreal, QC
kudos:6 | Pourriez-vous me fournir votre # de compte en PM? J'aimerais assurer que ce type d'error ne se reproduit pas
Merci! |
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Reviews:
 ·Videotron
 ·ELECTRONICBOX
·TekSavvy DSL
| reply to diskace
said by diskace:Hi guys,
just wanted to advise that we are currently receiving a large volume of calls/orders and so emails sent to sales mailbox are processed as first in first out.
Our current ETA for email answer currently exceed 48 hours.
The best way to order remain filling up the online form as we can process them outside office hours when there is an overflow.
Thank you for your patience and understanding.
Aren't all emails processing on a "first in first out" policy? That's how I thought most people used email :P |
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GuiGQc
join:2012-02-22
Gatineau, QC | An email that requires just a short "yes" or "no" might be answered before an email that requires a few paragraphs of explanation. |
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eboxnat
join:2011-05-06
Montreal, QC
kudos:6 | All of our tasks are dealt with proirity on oldest first. |
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RicHSAD
join:2003-07-16
Vaudreuil-Dorion, QC | I have worked in a "Call Center" and when you are overloaded with emails, you pretty much never read the emails as they come in. This is why sending follow up emails is pointless as they will never read until well after the original email has been processed. |
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Reviews:
·Videotron
·ELECTRONICBOX
·TekSavvy DSL
| said by RicHSAD:I have worked in a "Call Center" and when you are overloaded with emails, you pretty much never read the emails as they come in. This is why sending follow up emails is pointless as they will never read until well after the original email has been processed.
Normally I agree with you having worked in at a helpdesk myself. However, I've emailed Ebox twice in the past week and they've gotten back to me pretty quickly considering how overloaded they are =)
But I'm the exception to this rule since I have filtering and rule so my emails are organized and I'm very anal about reading emails (or at the very least glancing over them briefly) as they arrive. |
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