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AnthonyOsei
join:2012-06-28
Scarborough, ON

AnthonyOsei

Member

DHCP Problems: Haven't had Internet for 4 days..

I ordered Teksavvy's 18Mb/512kb service last week (Jun. 18), technician arrived on the 25th to activate the service. The lights on my Motorola SB6120 are all solid but the Internet never worked at all even after activation. No websites load at all (plugging the modem directly to my Macbook or through the router).

From what I've read on here, it's a DHCP problem (IP address is 169.xx).

For about four days now Teksavvy's technical support team hasn't helped me, Rogers hasn't helped, etc. Anyone know how this problem can be fixed since it seems my ISP doesn't know how to fix it?

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

Hello,

Can you elaborate when you say Teksavvy hasn't helped? Was there not a ticket opened to have the issue looked into?

Would you be able to either PM your details or created a thread in the »/forum ··· avdirect.

Thanks,
Martin

rodjames
Premium Member
join:2010-06-19

rodjames to AnthonyOsei

Premium Member

to AnthonyOsei
lol 169 is an APIPA address. Reboot your computer
AnthonyOsei
join:2012-06-28
Scarborough, ON

AnthonyOsei to JenSuisUn

Member

to JenSuisUn
The tickets they've opened haven't fixed the problem.
AnthonyOsei

AnthonyOsei to rodjames

Member

to rodjames
Rebooting my computer doesn't help.

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

I see there was a thread created in the »/forum ··· avdirect but you deleted it. I can take a look at the situation, but if I can't open your account it'll be hard to do so.