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Cyborg994

join:2005-04-18
Montreal, QC
reply to drjp81

Re: [Cable] [QC] Videotron Slow speeds in Evenings

That's normal, since cable is residential service, peak time is in the evening and not during the day, since most people are not home during the day.

Speeds during the day should be normal, if not it might indicate another issue, or a major issue with the service (if the line is maxed outside peak time, when usage is low, the issue in peak time will be much worst)


jproy12

join:2012-07-10
Gatineau, QC

Taken about 5mins ago! I'm on the 8/1 plan...




Not bad... I'll redo the test tonight during peak hours!

pldube

join:2011-06-11
canada
reply to TSI Martin



the speed is so bad tonight



drjp81

join:2006-01-09
canada
reply to Cyborg994

said by Cyborg994:

That's normal, since cable is residential service, peak time is in the evening and not during the day, since most people are not home during the day.

Speeds during the day should be normal, if not it might indicate another issue, or a major issue with the service (if the line is maxed outside peak time, when usage is low, the issue in peak time will be much worst)

I though so. I was just making sure there's a time-sensitive problem.
--
Cheers!


Rickkins

join:2004-04-05
Mtl, Canada
Reviews:
·ELECTRONICBOX
·TekSavvy Cable
reply to pldube

said by pldube:



the speed is so bad tonight

I hope you guys remember to clear your cache before you test, it seems to make a difference.


Rickkins

join:2004-04-05
Mtl, Canada
Reviews:
·ELECTRONICBOX
·TekSavvy Cable

Wow... are you fucking kidding me...???



...on my 30/2 cable connection...???

malquin

join:2005-05-13
Montreal, QC
Reviews:
·TekSavvy Cable

1 edit
reply to TSI Martin

Nothing exciting speedwise tonight. Montreal east. Supposed to be 15/1.5. Anyone else has a slow connection tonight?






Hemish

join:2012-05-31
Riviere-Du-Loup, QC
Reviews:
·TekSavvy Cable
reply to TSI Martin

said by Rickkins:

Wow... are you fucking kidding me...???

...on my 30/2 cable connection...???

Did you clear your cache? ... As you can see it's not on our ends.

I just got my Teksavvy's bill and that 80.43$ is laughing in my face.




I was the first one to take the plunge in my group of friends and at work. People were waiting on my feedback to all leave Videotron's ship. They all decided to go with Electronicbox even with the data cap (still better than Videotron). Well, at least that's 12 people less to hog our 0.5mbit that our 30mbits seem to get every evening.

I must say I'm very close to pulling the plug on Teksavvy.


Rickkins

join:2004-04-05
Mtl, Canada
Reviews:
·ELECTRONICBOX
·TekSavvy Cable

1 edit

Clearing the cache is well known to give a more accurate result. So yes, of course I did. In this case, it did nothing as the problem is not on this end. It's sad, because I haven't had the problems until now.

I'm gonna unplug my router and go direct from modem. I'll post back in a few.



Rickkins

join:2004-04-05
Mtl, Canada

Hmmmm wtf...???



Rickkins

join:2004-04-05
Mtl, Canada

Gonna try again, with router plugged back in.



Rickkins

join:2004-04-05
Mtl, Canada
Reviews:
·ELECTRONICBOX
·TekSavvy Cable



I dunno.


Rickkins

join:2004-04-05
Mtl, Canada
Reviews:
·ELECTRONICBOX
·TekSavvy Cable

With my kid's computer turned off....



Hemish

join:2012-05-31
Riviere-Du-Loup, QC
Reviews:
·TekSavvy Cable

said by Rickkins:

With my kid's computer turned off....

[att=1]

We're exiting peak hours so it's normal that it's getting back up.


Reboot123

join:2012-07-05
Montreal, QC

4 edits
reply to TSI Martin

I am getting connected this Friday, really really hope Teksavvy will solve it for ppl in Montreal with low speeds.

Edit: Do currently all parts of Montreal experience drops n slow downs?



Rickkins

join:2004-04-05
Mtl, Canada
Reviews:
·ELECTRONICBOX
·TekSavvy Cable
reply to Hemish

said by Hemish:

said by Rickkins:

With my kid's computer turned off....

[att=1]

We're exiting peak hours so it's normal that it's getting back up.

If I remember and/or have time tomorrow evening I'll try to do the same tests at prime time.


zodiacknight

@netrevolution.com
reply to Hemish

80$ for 1.36...they should give you a refund, I am in Montreal, I was hesitating between teksavvy and electronic box, because some of teksavvy plans are cheaper + bigger download limit on some of them, yet both use videotron, but electronic box does not have as many problems, if teksavvy does not fix this soon, probably will go with electronic box.



Rickkins

join:2004-04-05
Mtl, Canada
reply to Rickkins

So of course, even with all household machine's on this morning...



Fredtek

join:2009-09-05
reply to TSI Martin

So fun... Yesterday it took me more than an hour to watch a 30 min tv show. Every 30 secs was saying "buffering..."

Almost a month now and still no ETA.. Great!


Cyborg994

join:2005-04-18
Montreal, QC

I'm not holding by breath, with the vacations both Teksavvy and Videotron will be short-staffed for the next few weeks...



TSI Jon
Premium
join:2011-08-24
canada
kudos:10
reply to TSI Martin

Thank you for being patient with us during this upgrade process.

The bad news is that it took us longer than expected to get our upgrade in place. Videotron is typically very quick with supplying capacity however in this specific case, there were unfortunately delays in procuring the backhaul.

The good news is that the installation of the new circuit is scheduled for the morning of July 25th. Yes, that is tomorrow morning. It will immediately alleviate the current capacity issues and provide a fair amount of headroom for growth. With the recent delays, we did not want to give false hope nor disappointment with respect to missing installation dates so we held off giving the news until we were very certain the upgrade was taking place.

Thank you again for your patience and continued support as we grow.
--
TSI Jonathan
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.


mbesemann

join:2010-02-23
Gatineau, QC

This is good to hear! I just moved and noticed that while the speeds are generally good, they are not consistently near 30 Mbps - hopefully this upgrade will make speeds more reliable!


Hemish

join:2012-05-31
Riviere-Du-Loup, QC
Reviews:
·TekSavvy Cable
reply to TSI Martin




Can't wait to test after the upgrade.

yvvvvv

join:2010-05-08
Quebec, QC

1 edit
reply to TSI Jon

Thanks! I love the fact you keep good communication on these forums.
But I hope in the future you will prevent such slowdowns from happening.


Cyborg994

join:2005-04-18
Montreal, QC
reply to TSI Jon

Hello TSI Jonathan,

can we have the confirmation that the implementation was done as planned?

Thank you !

- Cyb



TSI Gabe
Router of Packets
Premium,VIP
join:2007-01-03
Gatineau, QC
kudos:7

Yes, Videotron has been upgraded as planned early this morning. There should no longer be any congestion.



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

Thanks for the update Gabe!



ghostly57

join:2011-08-22
QC, Canada
reply to TSI Gabe

said by TSI Gabe:

Yes, Videotron has been upgraded as planned early this morning. There should no longer be any congestion.

How big is the link with Videotron now?

Cyborg994

join:2005-04-18
Montreal, QC
reply to TSI Martin



Much better!



Rickkins

join:2004-04-05
Mtl, Canada
reply to TSI Martin