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TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10
reply to TSI Martin

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Thank you for being patient with us during this upgrade process.

The bad news is that it took us longer than expected to get our upgrade in place. Videotron is typically very quick with supplying capacity however in this specific case, there were unfortunately delays in procuring the backhaul.

The good news is that the installation of the new circuit is scheduled for the morning of July 25th. Yes, that is tomorrow morning. It will immediately alleviate the current capacity issues and provide a fair amount of headroom for growth. With the recent delays, we did not want to give false hope nor disappointment with respect to missing installation dates so we held off giving the news until we were very certain the upgrade was taking place.

Thank you again for your patience and continued support as we grow.
--
TSI Jonathan
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.


mbesemann

join:2010-02-23
Gatineau, QC

This is good to hear! I just moved and noticed that while the speeds are generally good, they are not consistently near 30 Mbps - hopefully this upgrade will make speeds more reliable!


Hemish

join:2012-05-31
Riviere-Du-Loup, QC
Reviews:
·TekSavvy Cable
reply to TSI Martin




Can't wait to test after the upgrade.

yvvvvv

join:2010-05-08
Quebec, QC

1 edit
reply to TSI Jonathan

Thanks! I love the fact you keep good communication on these forums.
But I hope in the future you will prevent such slowdowns from happening.


Cyborg994

join:2005-04-18
Montreal, QC
reply to TSI Jonathan

Hello TSI Jonathan,

can we have the confirmation that the implementation was done as planned?

Thank you !

- Cyb



TSI Gabe
Premium,VIP
join:2007-01-03
Chatham, ON
kudos:6

Yes, Videotron has been upgraded as planned early this morning. There should no longer be any congestion.



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:32

Thanks for the update Gabe!



ghostly57

join:2011-08-22
QC, Canada
reply to TSI Gabe

said by TSI Gabe:

Yes, Videotron has been upgraded as planned early this morning. There should no longer be any congestion.

How big is the link with Videotron now?

Cyborg994

join:2005-04-18
Montreal, QC
reply to TSI Martin



Much better!



Rickkins

join:2004-04-05
Mtl, Canada
reply to TSI Martin



blazerss

@netrevolution.com
reply to Cyborg994

good to see that, hope that next time there will be preventive measures in order to avoid for people to wait until their connection speed gets back up


Hemish

join:2012-05-31
Riviere-Du-Loup, QC
Reviews:
·TekSavvy Cable
reply to TSI Martin

I performed 3 speedtest yesterday at 18h30, 20h00 and 22h00 and while it didn't spike to 30mbps as quickly as usual, the speed reached 30mbps and was stable where it jumped all over the place before (when not at less than 1mbps).

We'll see how it goes in the next weeks. Hopefully we're good for a while!


Hemish

join:2012-05-31
Riviere-Du-Loup, QC
reply to TSI Martin

So far so good. I got busy so I couldn't test it every night but I got good and stable speed on all my other tests since the upgrade. I'll update my review in a few weeks.



RMerlin

join:2009-10-09
Montreal, QC
reply to TSI Martin

You guys realize that all this constant run of speedtests is actually eating bandwidth and slowing the rest of us down? No need to run multiple tests every nights, unless you suspect there actually is an issue



drjp81

join:2006-01-09
canada
reply to TSI Martin

Still a bit of problem here, upload isn't near usual. (2.2 mbps)

I usually peak a bit pst 31 mbps on down. But I guess I can't complain about that.


--
Cheers!



Reboot123

join:2012-07-05
Montreal, QC
reply to TSI Martin

Lost all connection between 5:20pm and 5:30pm, tho not only cable internet (teksavvy/videotron), but also the phone and tv from videotron, they must have had a short power outage or something.



jp_zer01

@videotron.ca
reply to RMerlin

said by RMerlin:

You guys realize that all this constant run of speedtests is actually eating bandwidth and slowing the rest of us down? No need to run multiple tests every nights, unless you suspect there actually is an issue

If you do the math, you would see they don't even put a dent in TSI's usage.

pldube

join:2011-06-11
canada
Reviews:
·Bell Fibe
·TekSavvy Cable
·Videotron
reply to TSI Martin

the slow speed are back tonigt (30Mbits, Quebec City)




Reboot123

join:2012-07-05
Montreal, QC

I see you are in Quebec city, I am in Montreal, my speedtest is ok so far, hope yours will come back at full speed.


chuck02

join:2012-04-05
reply to TSI Martin

Congestion is also back for me tonight. I'm getting slow download speeds on 30Mbits cable connection in Quebec City.



xgmranti

join:2005-10-31
Almonte, ON
kudos:1
reply to TSI Martin

Same slow down in Gatineau, first time since I started service back in August.


pldube

join:2011-06-11
canada
Reviews:
·Bell Fibe
·TekSavvy Cable
·Videotron

OMG !



10% of my normal speed ... I guess I will paid only 10% on my next bill


Cyborg994

join:2005-04-18
Montreal, QC
Reviews:
·TekSavvy Cable
reply to TSI Martin

I am actually getting better then advertised speed (supposed to be 15/1.5):



xgmranti

join:2005-10-31
Almonte, ON
kudos:1

1 edit

Yeah its back to normal now...One couple hour slow down in two months isn't that bad.

IF I had to wager a bet it might have been people catching up on their last day of metered bandwidth.


chuck02

join:2012-04-05
reply to Cyborg994

xgmranti: I hope you're right and it doesn't happen every night like back in August.

Cyborg994: I rarely have troubles at 1am. Slowdowns are during peak times (usually between 8pm and midnight) and it's a major inconvenience for people trying to use streaming apps like Netflix. Yesterday we weren't able to watch 480p streaming with a 30Mbits connection during this time.

Also, the speedtest don't really do "justice" to the actual slowdowns. If you look at the graph during the test, it goes up and down the whole time and the final speed is the average. It's impossible to stream anything with a 4Mbits "average" speed.

Yesterday, we watched a movie on Netflix using a bridged 3G connection from my cellphone.

That's how bad it was.


pldube

join:2011-06-11
canada

still no feedback from TSI ... nice



TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10
reply to pldube

Sorry for the delay in this reply. I was looking to see if we had more reports of this or if there was anything being worked on that would be causing these slow speeds. From what I found out is that there was only one master ticket open in Bromont area about evening slow speeds. When we contacted Videotron about the issue they looked around the customer's neighborhood and noticed many slow speed issues. We are waiting on an update from them for that specific case.

What I would recommend, if not done already, is to post in the direct forum »TekSavvy Direct with your account information so that we can look further into this for you as this should not be happening with the recent upgrade. It may turn out to be something like the Bromont issue since by the look in this thread it is only in some areas and not all.

Thank you,
TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.



TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10
reply to pldube

We are also looking into links on our end.

Thank you,
TSI Jonathan


The Mongoose

join:2010-01-05
Toronto, ON

Looks like some news...hopefully it gets resolved quickly for QC customers. »Quebec Cable - Slow Speeds (vCable)


chuck02

join:2012-04-05
reply to TSI Jonathan

Thank you for looking into this Jonathan.