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xgmranti

join:2005-10-31
Almonte, ON
kudos:1
reply to TSI Martin

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Same slow down in Gatineau, first time since I started service back in August.


pldube

join:2011-06-11
canada
Reviews:
·Bell Fibe
·TekSavvy Cable
·Videotron

OMG !



10% of my normal speed ... I guess I will paid only 10% on my next bill


Cyborg994

join:2005-04-18
Montreal, QC
Reviews:
·TekSavvy Cable
reply to TSI Martin

I am actually getting better then advertised speed (supposed to be 15/1.5):



xgmranti

join:2005-10-31
Almonte, ON
kudos:1

1 edit

Yeah its back to normal now...One couple hour slow down in two months isn't that bad.

IF I had to wager a bet it might have been people catching up on their last day of metered bandwidth.


chuck02

join:2012-04-05
reply to Cyborg994

xgmranti: I hope you're right and it doesn't happen every night like back in August.

Cyborg994: I rarely have troubles at 1am. Slowdowns are during peak times (usually between 8pm and midnight) and it's a major inconvenience for people trying to use streaming apps like Netflix. Yesterday we weren't able to watch 480p streaming with a 30Mbits connection during this time.

Also, the speedtest don't really do "justice" to the actual slowdowns. If you look at the graph during the test, it goes up and down the whole time and the final speed is the average. It's impossible to stream anything with a 4Mbits "average" speed.

Yesterday, we watched a movie on Netflix using a bridged 3G connection from my cellphone.

That's how bad it was.


pldube

join:2011-06-11
canada

still no feedback from TSI ... nice



TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10
reply to pldube

Sorry for the delay in this reply. I was looking to see if we had more reports of this or if there was anything being worked on that would be causing these slow speeds. From what I found out is that there was only one master ticket open in Bromont area about evening slow speeds. When we contacted Videotron about the issue they looked around the customer's neighborhood and noticed many slow speed issues. We are waiting on an update from them for that specific case.

What I would recommend, if not done already, is to post in the direct forum »TekSavvy Direct with your account information so that we can look further into this for you as this should not be happening with the recent upgrade. It may turn out to be something like the Bromont issue since by the look in this thread it is only in some areas and not all.

Thank you,
TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.



TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10
reply to pldube

We are also looking into links on our end.

Thank you,
TSI Jonathan


The Mongoose

join:2010-01-05
Toronto, ON

Looks like some news...hopefully it gets resolved quickly for QC customers. »Quebec Cable - Slow Speeds (vCable)


chuck02

join:2012-04-05
reply to TSI Jonathan

Thank you for looking into this Jonathan.



TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10

No problem, there's also TSI Andre's post which provides more updates as to what is coming down the pipe shortly.

»Quebec Cable - Slow Speeds (vCable)

Cheers,
TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.



Reboot123

join:2012-07-05
Montreal, QC
reply to TSI Martin

Started to get a bit slower today and my ping used to be around 15-20 and now its 35 (Montreal city).


Hemish

join:2012-05-31
Riviere-Du-Loup, QC
Reviews:
·TekSavvy Cable
reply to TSI Martin

Started to get slow on my end too. Days after I updated my review after waiting 2 months to make sure the speeds were holding off.

I hate Teksavvy handled these things since I'm a new member. How come nobody sees they're signing up way too many people for the last upgrade and they only ask Videotron for the upgrade when it's too late. Videotron will take its time again.



kilou

@teksavvy.com

speeds are still very variable for me as well..

paying for 30 down/ 3 up ... and even when I get it, surfing is atrocious at night

Gatineau QC resident, and my friends on the service are having the same issue...



kilou_

@teksavvy.com

Barely getting 1 meg tonight... Any news for an eta on a the link upgrade?


Hemish

join:2012-05-31
Riviere-Du-Loup, QC

Check out this thread : »Quebec Cable - Slow Speeds (vCable)

TSI Marc has some rough ETA in there.