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sourtaste
Anon
2012-Jun-29 2:58 pm
Acanac Not RecommendedI don't recommend Acanac. It took 2.5 weeks and 5 technician to set up my dry loop. Numerous support tickets.
When the Internet was finally working, I got 1Mbps download speeds and not the 6Mbps I am paying for. Tech support call can require you to wait up to 1 hour. They have only a few tech support technician I guess.
Acanac does not have much clout with Bell. All they can tell you it that they can open a suppor ticket with Bell, but you will be charged if they find nothing wrong. Why should I be subject to this when it is their responsibility to hookup and verify the speed is close to what the customer is subscribing for.
Will probably have to cancel the service and get a refund. BTW they throttle your speed down in the evenings. Stay away from Acanac, save yourself the headaches. |
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Lynn0 Premium Member join:2011-08-11 Trenton, ON |
Lynn0
Premium Member
2012-Jul-2 7:12 pm
Can you pm me with your user id, email or name on account and I will have a look to see what is going on? |
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Lynn0 |
Lynn0
Premium Member
2012-Jul-3 7:07 am
Re: Acanac Inc.I have checked your ticket and your account and I see you are working with the tecs and the last response to the ticket QKI-77472 on the 28th of June they have asked you to call them. I also see on your account they have gone through the trouble shooting steps with you for example lantern--speed 384/1120, rco 58/100, nm 17/6, brand new, tplink 8816, speedtest 0.95 down, 0.30 up, pwr cycle modem, clear rad, phone line 1 1/2 ft, no filter, no splitter, pwr direct to wall, downtown login, 1 rad, lantern--speed 384/1728, rco 57/80, nm 18/11, 1.47 down, 0.30up. Once they go through all the trouble shooting steps and it shows these results, the next step is to send in a Bell ticket to find out why you are having this speed issue. Yes if the Bell tec comes out and finds nothing wrong on their end and finds out it is inside wiring problem then you would be charged as we are responsible for the demark point to the pole. In order to resolve your issue and report this to Bell, they first needed to cover some basic troubleshooting on your end. and they had questions to ask you in order to avoid you any possible charge that may arise from putting a report into Bell. If for any reason Bell finds fault at the customer end, it will be a $99.95 plus tax charge in which Bell IS NOT always responsible to resolve the issue.
I am not saying this is going to happen but it is the warning all reps must tell the customer and customer must agree to before they can send in a ticket. As you know we rent Bell lines for our DSL service. It could be a case of sending someone out and they will find the problem outside, we don't know.
Your last ticket RUA-94811 when the tec came out you sent back this response: The technician on Monday June 25,2012 resolved the issue. According to my mom he climbed on the pole and did something.
If you are still having problems as the last ticket requests can you please give them a call. If they can not resolve this because of the lines you can cancel and ask for refund. |
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Acanac - horrible serviceNothing resolved. Still 1Mbps service, paying for 6Mbps, constant re-syncing by modem. Not suitable service for my needs.
Submitted by cancellation request to billing via email July 10, 2012.
Will see if they issue the credit as quickly as they can charge your credit card.
Extremely dissatisfed, waring to others...choose some other provider! |
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Lynn0 Premium Member join:2011-08-11 Trenton, ON |
Lynn0
Premium Member
2012-Jul-11 10:20 am
Since they have done troubleshooting steps and issue is not resolved they will issue you a refund. |
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your moderator at work
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to Lynn0
Re: Acanac - horrible serviceAs expected it has now been three weeks, and Acanac is dragging their feet to issue the refund. I will have to call the credit card company, the better business bureau and the ministry of consumer affairs and file a complaint about this business. By the way they have very bad record with the Better Business Bureau with huge number of complaints. |
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Lynn0 Premium Member join:2011-08-11 Trenton, ON |
Lynn0
Premium Member
2012-Jul-31 9:29 pm
it has been awhile since I talked to you so I do not have your information anymore. If you want to pm me with the name or email on your account I will look to see what is going on with your refund for you. |
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Lynn0 |
Lynn0
Premium Member
2012-Aug-1 10:23 am
UPDATE:
Rastercon got refund through for you and they are refunding 446.80+108.48. Will take a few days to come back but refund has been approved. |
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