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trader117

join:2013-01-05
North York, ON
reply to pleco

Re: [Cable] Teksavvy Cable Constant Modem Restart [SB6120]

I already have the same issue for three months. Anybody got a solution to fix it?


resa1983
Premium
join:2008-03-10
North York, ON
kudos:10

said by trader117:

I already have the same issue for three months. Anybody got a solution to fix it?

Have you run the excel spreadsheet to log your stats? Does it show anything?
--
Battle.net Tech Support MVP

trader117

join:2013-01-05
North York, ON

Not yet, Just found here today. I am so frustrated with this issue these days. I will give it a try after I get home from work tonight.


resa1983
Premium
join:2008-03-10
North York, ON
kudos:10

Gotcha.. I'll try to check back tonight or tomorrow for a log from you.
--
Battle.net Tech Support MVP


trader117

join:2013-01-05
North York, ON

Thanks Resa.


trader117

join:2013-01-05
North York, ON
reply to resa1983

My internet connection has been working normally since I got home last night, but I don't trust the likelihood of it retaining this consistency. Last time it only worked for a couple of days, before disconnecting again. I will run the excel spreadsheet as soon as the issue returns.



PC Vice

@charter.com
reply to trader117

Dont use the same service, but do have charter and use the same motorola modem. When this happens I usually get several messages something like this in the log:

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:00:00:00:00:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;

Or

ToD request sent - No Response received;CM-MAC=00:00:00:00:00:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;

My solution:

1) GOTO the modem setup page: »192.168.100.1
2) Click on "Configuration"
3) Click on "Reset All Defaults"
4) You will get a prompt that makes you worry...Don't, it will be okay. Answer yes.
5) Go to your modem and unplug the power from it and leave it unplugged for at least five minutes.
[5 minutes have gone by]
6) Plug your modem back in.
7) It will take your modem several minutes to relearn the route paths and download the config file from your ISP.
8) If this works for you, write a confirmation post here so that others might benefit from it.

I hope this helps.

Best Regard,
PCVice