| [Northeast] Service down - 2+ days until service call Woke up today to no service. ONT has blinking FAIL light and red video light. Reset the ONT but does not fix it.
I called CS and waited 30 minutes for rep. They need to send tech but earliest is Tuesday July 3 any time from 8 - 8.
Well, I work from home and have kids home from school. No TV, Internet and Phone. This is just ridiculous!!!!
Any thoughts?
(I'm on my iPhone) |
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 PoloDudePremium,VIP
join:2006-03-29
Northport, NY
kudos:3 | Keep calling in. They just transferred a bunch of techs out of your area and now they can't cover the work. |
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 aaronwtPremium
join:2004-11-07
Woodbridge, VA | Did they come here to the DC area? |
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tannor
join:2005-08-06
Newburgh, NY | reply to mamisano
I know it sucks now but when you think about it 2 days not that bad, I mean when I was on TWC sometimes was 2 weeks before I could get a technician |
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 jjoshuaPremium
join:2001-06-01
Scotch Plains, NJ
kudos:3 | reply to mamisano
Fios is not a regulated service - they can take as long as they want. |
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guppy_fishPremium
join:2003-12-09
Lakeland, FL
kudos:1 | reply to mamisano
The storm has knocked out for millions of all sorts of services, be thankful they can get you restored so quickly impatient one. |
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| reply to mamisano
We lost services two weeks ago and I called at 3.30p. 1p the next day the tech came and confirmed the fiber was dark, then put in a call for a bucket truck. They came at 6p, found the problem on another street and we had the service back at 6.30p. My own take is that this is more representative of Fios service..perhaps as others suggest it is a local staffing or regional weather related issue. |
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1 edit | reply to mamisano
I called back shortly after seeing PoloDude's reply. A different Rep contacted the Dispatcher and got me scheduled for Monday.
Around 1:00 PM, a tech called me because he was done with his Sunday work and started on Monday tickets. He was here within the hour.
The problem? Termites ate through my Fiber run at the pole. The drop was fine but the feed was toast. About 45 minutes later all was fixed.
I am just glad I did not have to make plans to find somewhere to work for the day.  |
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 loliPremium
join:2002-08-26
South Richmond Hill, NY
 ·Earthlink Cable ..
| said by mamisano:The problem? Termites ate through my Fiber run at the pole.
Dayum... So they ate through that black cover housing the fiber? Termites are serious business. |
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| I guess termites need fiber in their diet, too!  |
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 dosdoxiesPremium
join:2004-12-15
Wallingford, PA | reply to mamisano
said by mamisano:The problem? Termites ate through my Fiber run at the pole. The drop was fine but the feed was toast. About 45 minutes later all was fixed.
Damn! You got some serious termites up there!  |
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 mking128
join:2005-08-10
College Point, NY
kudos:1
 ·Verizon FiOS
·Time Warner Cable
·RoadRunner Cable
| reply to mamisano
Just be thankful for fairly quick Fios repair response, given the situation in the MD/DC/VA or Mid-Atlantic region trying to recover from last week's violent storms. Folks are without basic electricity and for those with health issues, this is life n death - and I'm sure, for mutual aid purposes, they are redirecting field crews from surrounding region to go in to assist in the recovery.
I would be a "bit" worried, however, about termite problems at places near the pole, i.e. the house/property that OP is situated on, time to call in for an inspection to uncover other hidden damages to mitigate before it escalate upward to more serious problems for the structures. |
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| reply to mamisano
Usually it's ants- where ever there is bare fiber (splice enclosure, hub or distribution terminal) the by products of their nesting/activities actually corrodes the fiber. |
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