| [Rant] Worst Burger King in the world I went to the Burger King at 2271 South Main Street in Harrisonburg, VA, last Friday night. It was horrible. Following are the comments I sent via bk.com:
"This was absolutely the worst BK I've ever been to. It took 21 minutes (I timed it) to get our food. The chicken sandwich was unedible. The kitchen was entirely disorganized. There was water on the floor, creating a SAFETY HAZARD. The garbage cans were overflowing. It was very hot inside (at least 85). The fountain drink selection was poor, offering only carbonated drinks. The entire experience was AWFUL. We threw away most of the food. How can you justify treating your customers so badly?"
By all means, avoid the Burger King at 2271 South Main Street in Harrisonburg, Virginia. |
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moes
join:2009-11-15
Indianapolis, IN | they will only care if it's a corporate store, if it's a franchise they will slap the owner on the wrist and tell them to fix the problem.
I worked for them for years when I was younger. |
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 jjoshuaPremium
join:2001-06-01
Scotch Plains, NJ
kudos:3 | reply to aannoonn
said by aannoonn :unedible
Not a word. |
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 DC DSLThere's a reason I'm Command.Premium
join:2000-07-30
Washington, DC
kudos:2
 ·Covad Communicat..
·Verizon Online DSL
| reply to aannoonn
Aside from what Josuha said, you should have first asked to speak with the manager immediately about the inedible food. Waiting until after you have left and telling corporate that the food sucked is pointless. While they might send you some coupons, that is not the most effective means for effecting improvement by the establishment.
Always speak to the manager on duty right then and there.
If s/he was unable or unwilling to make things right be sure you have his name (supposed to always be displayed somewhere near the registers). It should also be on your receipt, along with the restaurant/franchise ID number. Keep that receipt.
If you can't get satisfaction when you are at the restaurant, convey the information, what the manager told you and why that was not acceptable resolution. Be sure to include the restaurant ID and the transaction ID for your order so they can trace it down if necessary.
All of the big chains DO take customer complaints about service or food quality seriously. Quite often, they are even harder on franchises than corporate stores because if they don't have a good image and rep they won't generate revenue for the operators or attract other franchisees to buy-in.
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"Dance like the photo isn't being tagged; love like you've never been unfriended; and tweet like nobody is following." |
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Zach 58Premium
join:2006-11-26
NW Minnesota | reply to aannoonn
Why would anyone choose to eat at a restaurant with overflowing garbage cans, uncomfortably hot dining room and nastiness on the floor? I prefer to eat at places that don't give me the feeling that a full-body condom is necessary to prevent a dreaded disease.
Good luck with anyone at BK giving a damn!
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Zach |
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| reply to DC DSL
The manager was obviously incompetent, in that she allowed the situation to exist in the first place and did not take ownership of or attempt to correct the multitude of problems. The kitchen staff was completely disorganized (they produced zero food items for a good 5 minute period, while numerous people were waiting), and the order taker had to yell at them to start making the items for which they had outstanding orders. ("Just keep making chicken sandwiches until I tell you to stop!") I felt sorry for the order taker, who seemed to be the only competent person in the entire place. I would have promoted her to manager.
Koil, this is the Rants forum. So I posted a rant, OK? I sent the comments to BK not to get coupons or other compensation, but to hopefully get them to fix the problems. I posted here so the Google-using world will see how bad that one particular store is and avoid it. (I should learn how to use Twitter for this purpose.)
Burger King's sole purpose in life is to allow the Wall Street types to bleed it dry, over and over again: »www.nytimes.com/2012/06/23/opini···cow.html
And, finally, jjoshua: »www.urbandictionary.com/define.p···unedible  |
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 KrisnatharokCaveat EmptorPremium
join:2009-02-11
Earth Orbit
kudos:7 | reply to aannoonn
HEY GUYZ WATER ON THE GROUND IS A SAFETY HAZARD!
No it's not, it's called fucking water. We live on Planet Earth, where--at times--water evaporates, condenses, and falls to the ground in the form of rain. That doesn't make precipitation a safety hazard.
Also please be aware that there is a heat wave covering the east coast. Over a million people in VA don't have power. Be grateful it wasn't hotter than it was.
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If we lose this freedom of ours, history will record with the greatest astonishment, those who had the most to lose, did the least to prevent its happening. |
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DC DSLThere's a reason I'm Command.Premium
join:2000-07-30
Washington, DC
kudos:2 Reviews:
·Covad Communicat..
·Verizon Online DSL
| reply to aannoonn
said by aannoonn :The manager was obviously incompetent, in that she allowed the situation to exist in the first place and did not take ownership of or attempt to correct the multitude of problems. The kitchen staff was completely disorganized (they produced zero food items for a good 5 minute period, while numerous people were waiting), and the order taker had to yell at them to start making the items for which they had outstanding orders. ("Just keep making chicken sandwiches until I tell you to stop!") I felt sorry for the order taker, who seemed to be the only competent person in the entire place. I would have promoted her to manager.
Unless you 1) SPOKE with the manager about your experience, and 2) Tell BK about what the manager's response was, you are just blowing hot air on the Internet. Period.
And just because something is in the Urban Dictionary DOES NOT make it an acceptable part of speech. In spite of what many think, Internet Speak is not universal and does not carry much, if any, weight in the corporate world.
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"Dance like the photo isn't being tagged; love like you've never been unfriended; and tweet like nobody is following." |
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| reply to aannoonn
said by aannoonn :I went to the Burger King at 2271 South Main Street in Harrisonburg, VA, last Friday night. It was horrible. Following are the comments I sent via bk.com:
"This was absolutely the worst BK I've ever been to. It took 21 minutes (I timed it) to get our food. 21 minutes to get your food? There is one in Orlando where I recently waited almost that long just to ORDER my food, and then waited another 20 minutes to get it.
They had 4 people working including the manager, during lunch rush. One on drive-thru, one at the counter, one cooking, and the manager. They would take an order at the counter, then the order taker would go to the back to help cook it and bag it up. Then come back to do another order or two.
We did get our food correct after a few trips back to the counter to get what they forgot, and it was good, but took FOREVER.
TD |
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 HallPremium,MVM
join:2000-04-28
Dayton, OH
kudos:2 | reply to aannoonn
said by aannoonn :Worst Burger King in the world You've eaten at every BK in the world in order to make such a comparison ? 
A disorganized kitchen, water on the floor, overflowing trash cans, high temperature are all things you can observe BEFORE ordering, yet you still chose to do so. Since you gave the address, I checked to see if it was the only source of food in miles.... It's not. There's a Subway, Taco Bell, McDonalds, Jimmy Johns, etc |
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HallPremium,MVM
join:2000-04-28
Dayton, OH
kudos:2 | reply to Krisnatharok
said by Krisnatharok:HEY GUYZ WATER ON THE GROUND IS A SAFETY HAZARD!
No it's not, it's called fucking water. It is a "safety hazard" to the right person. Some see it as an invitation to "slip" and hurt themselves. Sadly, for that reason alone, it's stupid and unacceptable for any business to provide such an opportunity. |
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KrisnatharokCaveat EmptorPremium
join:2009-02-11
Earth Orbit
kudos:7 | Maybe it had to do with the fact that the power was out and ice was melting? Whatever, the OP thinks he deserves a five-star treatment in the midst of a natural disaster at a fast food chain.
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If we lose this freedom of ours, history will record with the greatest astonishment, those who had the most to lose, did the least to prevent its happening. |
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 CylonRedPremium,MVM
join:2000-07-06
Bloom County | They have to have power to operate - so the BK HAD power. No where does it say the BK had no power. And being in an area pounded by 2 storms with over 155K people without power. No power to a restaurant means no open restaurant.
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Brian
"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain |
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 ropeguruPremium
join:2001-01-25
Mechanicsville, VA | reply to aannoonn
said by aannoonn :I went to the Burger King at 2271 South Main Street in Harrisonburg, VA, last Friday night. It was horrible. Following are the comments I sent via bk.com:
"This was absolutely the worst BK I've ever been to. It took 21 minutes (I timed it) to get our food. The chicken sandwich was unedible. The kitchen was entirely disorganized. There was water on the floor, creating a SAFETY HAZARD. The garbage cans were overflowing. It was very hot inside (at least 85). The fountain drink selection was poor, offering only carbonated drinks. The entire experience was AWFUL. We threw away most of the food. How can you justify treating your customers so badly?"
By all means, avoid the Burger King at 2271 South Main Street in Harrisonburg, Virginia.
While I do not agree with the conditions you were met with, I do have one question.
Was this the day after after all the BAD storms pushed through Ohio, West Virginia, and Virginia where thousands of people were without power, trees were down and pretty much everyone flocked to restaurants to get food which overwhelmed them all??
If so, then I would cut them some slack on everything with the exception on the enedible food. Of course, enedible food is also relative to those that are eating it. One that only eats in a five star restaurant were certainly call something anything less, enedible. |
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 thegeekPremium
join:2008-02-21
right here
kudos:2
 ·Suddenlink
| reply to CylonRed
said by CylonRed:No power to a restaurant means no open restaurant.
Maybe for BK but not for all places. Waffle House has procedures in place to continue to operate even without power. They have a special menu for it even. If a Waffle House closes for a reason other than normally scheduled closing then you know you're fucked and should get out of the area. I even read an article once, I think it was on CNN, about how a high ranking official with FEMA unofficially judges what areas hit by a disaster are worse off depending on what menu is in effect at the closest Waffle House.
Edit: It was in the WSJ: »online.wsj.com/article/SB1000142···364.html |
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KrisnatharokCaveat EmptorPremium
join:2009-02-11
Earth Orbit
kudos:7 | reply to CylonRed
said by CylonRed:They have to have power to operate - so the BK HAD power. No where does it say the BK had no power. And being in an area pounded by 2 storms with over 155K people without power. No power to a restaurant means no open restaurant.
Maybe they recently got it back? Maybe it was so fucking hot outside the AC was condensing. Maybe the floor was just mopped and the OP took offense to that.
Who knows.
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If we lose this freedom of ours, history will record with the greatest astonishment, those who had the most to lose, did the least to prevent its happening. |
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CylonRedPremium,MVM
join:2000-07-06
Bloom County | reply to thegeek
said by thegeek:said by CylonRed:No power to a restaurant means no open restaurant.
Maybe for BK but not for all places. Waffle House has procedures in place to continue to operate even without power. They have a special menu for it even. If a Waffle House closes for a reason other than normally scheduled closing then you know you're fucked and should get out of the area. I even read an article once, I think it was on CNN, about how a high ranking official with FEMA unofficially judges what areas hit by a disaster are worse off depending on what menu is in effect at the closest Waffle House. Edit: It was in the WSJ: » online.wsj.com/article/SB1000142···364.html ANd if the generator was not working = no restaurant opening. The comment is still valid. No electricity means no opening. Does not matter where the electric comes from - they have to have it to run.
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Brian
"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain |
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djlar
join:2009-04-23
799228 | reply to aannoonn
I'm also still baffled and why you proceeded to order anything after watching all the mess, I would have walked away at the first glance.. |
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HallPremium,MVM
join:2000-04-28
Dayton, OH
kudos:2 | reply to thegeek
said by thegeek: Maybe for BK but not for all places. Waffle House has procedures in place to continue to operate even without power. They have a special menu for it even. The WSJ is trying to load slowly as I type this, but I thought there were health (department) regulations about food establishments operating -- or not operating -- when they have no electricity. Probably applies to no hot water as well (for sanitizing purposes). |
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 AVDRespice, Adspice, ProspicePremium
join:2003-02-06
Onion, NJ
kudos:1 | I would guess every jurisdiction has its own rules and enforcement. |
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