dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
8208
share rss forum feed


Boss302_1970

join:2009-12-11

CenturyLink about worthless if there is a hint of thunder

Is this normal? i have 5 meg service and if its even thinking about thunder in a 10 mile radius things drop constantly. I am using a cisco 678 bridged, and raspppoe to connect and its a every few minute thing to try to stay online. I find it hard to believe that everyone's service is this bad during any hint of a storm. BUT if there is no thunder just rain its rock solid. thanks

kinco

join:2005-06-02
Cardington, OH
I've never heard of atmospherical interference when it comes to landline internet service, but it's theoratically possible, I guess.


Channel Z

@embarqhsd.net
reply to Boss302_1970
As a long time reader of DSL Reports, I have seen the posted many times. It is more of a modem issue than an ISP. I recall reading numerous posts about 2 to 4 years ago from different areas of the country that were experiencing this same issue. I've tried searching but can't seem to get back past mid 2011. I may be doing it wrong or has to do with the recent catastrophic failure of the site servers. Too bad. Anyway, if you have a different brand of modem, give it a try.


IOWACUST

@qwest.net
reply to Boss302_1970
For over 10 years I've had this very same issue. Qwest could never figure it out. It's not the thunder or rain itself but the lightning. The circuit is fine if it's just rain. My connection can stay online for months with little errors during periods of no thunderstorms, such as winter. But if there's rain and lightning or just lightning the CRC and FEC errors start increasing by dozens, hundreds and thousands and soon the connection starts resetting.

Tried a Cisco 678 modem myself as well as GT701 modems. Nothing changes the issue.

wvcaver
Premium
join:2005-04-17
Millersburg, OH
reply to Boss302_1970
your dsl modem is a radio transceiver which operates around 3 Mhz ?
and your modem must be hearing the static crashes from the thunderstorm and covering up the dsl signal ? listen to AM broadcats stations when you have thunderstorms in the area .....hear the static crashes.


IOWACUST

@qwest.net
I can hear static on AM radio during lightning.

So you're saying that all DSL connections have this issue?? It doesn't appear to be the case?

Can the signal be filtered?

said by wvcaver:

your dsl modem is a radio transceiver which operates around 3 Mhz ?
and your modem must be hearing the static crashes from the thunderstorm and covering up the dsl signal ? listen to AM broadcats stations when you have thunderstorms in the area .....hear the static crashes.


wvcaver
Premium
join:2005-04-17
Millersburg, OH
no I am not saying that I am saying that is probably what is wiping your sync out ?


Boss302_1970

join:2009-12-11
that's exactly what i go through also, as IowaCust describes. I know not everyone's service is this way. if it was everyone would want cable during the summer months. I have also used a actiontec gt 701 and nothing seems to change this. actually the cisco is the best modem i have ever used for this dsl albeit outdated. but rock solid during the winter.


codyyy

@embarqhsd.net
reply to Boss302_1970
i have the same exact problem if it thunder around and rain it will keep dropping out every 5 min

kinco

join:2005-06-02
Cardington, OH
Reviews:
·CenturyLink
Can you elaborate a bit more? Is the DSL light on your modem flashing when that happens? If so, that 'is' an indication of some interference. Whether it be a loose line, water in the line or something. Thunder, I couldn't explain, but we did have a similar issue here where water got into our phone lines and corroded the inner wiring. They may be one problem. Only way to get them to act on it (best of you have LineGuard) is to have them keep coming out until they can provide you with what you're paying for.


Boss302_1970

join:2009-12-11
on the cisco 678 it has a WAN act light and a LAN act light on the WAN side it always goes out. after a time or 2 of this i have to reboot the pc to get RASPPPOE to connect again. so it is a real PITA during storms.

CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7
reply to Boss302_1970
Hey Boss302_1970 and Iowacust - definately a frustrating thing to have some inclinent weather and then not be able to have solid surfing/gaming conditions. Send us your account information so we can take a deeper look at this.

TalkToUs@Centurylink.com or »bit.ly/TALKTOUS

Rich
Centurylink Help Team


Boss302_1970

join:2009-12-11
info sent! thanks

Jpump

join:2009-11-16
Apache Junction, AZ
reply to Boss302_1970
When it rains out here at my house, my internet becomes garbage until it dries out. I'm on the 5MB plan also. My signal levels drop to 5-6DB up and down. I've called and the tech came out and said there wasn't anything he could do unless it was raining and he could check the line to see if anything was getting wet. There's never been a problem with thunder and my connection, just when it rains though.


In Ohio

@embarqhsd.net

1 edit
reply to Boss302_1970
I had the same problem for over 4 years. Everytime there was a hint of rain or thunder my internet would drop me. It wasnt just thunder. Even if it would be lightly raining 15 miles from here my internet service would cut out right in the middle of downloads. I had different telephone service men come out to see what kind of line noise I had. I would disconnect out at the main box and hook in there. Still no solution. I got no discount from Centurylink during all this time. I am normally not a complaining type person. I live 2 miles from the telephone substation in a small town in Ohio. The service man changed a circuit board or something at the substation. That didi not change anything. I went hrough my entire phone line system again for noise and connection problems. I even put many new lines in at my expense to no avail. I was mad. I called Centurylink tech after Centurylink tech to see what I was doing wrong. Finally the answer came. I found out it wasnt me after all. They put a new circuit board or switch (the 3rd one) up at the telephone substation 2 miles away. Immediatly the problem went away. That was over 2 years ago. It can thunder and lightning or rain all its wants to now and my internet doesnt drop me. There is a God! And it is not Centurylink. Get those service guys down to the telephone circuitboard room fast wherever it is at. I have been on the internet since 1979.


Boss302_1970

join:2009-12-11
thanks for the further info!


Boss302_1970

join:2009-12-11
reply to Boss302_1970
was really bad today when there was a storm, it dropped so many times raspppoe didn't even redial till i rebooted the pcs

Technicholas
Premium
join:2010-11-11
Winterset, IA
Reviews:
·Mediacom
·CenturyLink
reply to Boss302_1970
My service does the EXACT SAME THING! I have called Centurylink about this issue they are clueless. My modem reboots and pulls lots of errors as soon as I see lightning and hear thunder. Help!!! I have the PK5000 hopefully someone can look into this issue.


Boss302_1970

join:2009-12-11
I had a call from CL tech support stating they had never heard of this issue before, i sent the link via email to the tech , he gave me his name and location so i brought it to his attention, i told him i had had many responses with similar issues. lets hope they can get this fixed for us all. I have been suffering with this for several years

Technicholas
Premium
join:2010-11-11
Winterset, IA
Keep us updated I am very interested! I hate bugging the CL tech's to see why it does this.


Boss302_1970

join:2009-12-11
nothing to report yet but ill keep posting as to the results

Technicholas
Premium
join:2010-11-11
Winterset, IA
Reviews:
·Mediacom
·CenturyLink
I have complained about it in the past, the techs say your line looks GREAT! I am about 3 miles away from the central office with 12/896 on a fastpath my DSL has been up for over a month we haven't had any rain or lightning *WE NEED RAIN*! As soon as I see lightning I can see CRC errors start to add up the modem can not handle it so it locks up and reboots. This does it several times till the storm passes. I have a UPS Battery Backup on the modem so if I loose power I can expect internet for several hours. I hope they figure something out because when we have bad storms I like to see the weather on my computer.

I have put a Q1000 on the ADSL2+ line in the past to see what it does it seems to handle it a little better just causing burps on the lines and higher ping times.

I use the PK5000 as my primary modem.

Thanks!
Nicholas


Boss302_1970

join:2009-12-11
when it gets bad here my internet is entirely unusable, it drops and keeps dropping or lags so you cant even get a webpage. I'm still waiting to hear back from them. I'm sure if they don't see it happening or test me while its storming I'm going to look great signal wise.


othehorror

@embarqhsd.net
reply to Boss302_1970
My modem drops the connection very easily when it's raining or thundering. I took some diagnostics on it. Notice the downstream noise margin. I believe anything below 10 is not so great. It has rained every day for the past 3 days I think. My best measurement is 10db.

I've sustained some lengthy multiplayer gaming with 10db. When I tried with 9db, I would lag out anywhere between 5 and 15 minutes. The DSL light would dim and flicker. When that happens I lose between 20 and 60 packets. The game I play actually sends me 30 packets per second and I send it 30 packets per second. Max rate of 30KB.

Here's some line statistics (new measurement below each "DSL Line"):

 
DSL Line
 
ATM Status
SAR Driver Counters Display:
inPkts        = 0x00006abe, inDiscards    = 0x00000003
outPkts       = 0x00006cdc, outDiscards   = 0x00000010
inF4Pkts      = 0x00000000, outF4Pkts     = 0x00000000
inF5Pkts      = 0x00000000, outF5Pkts     = 0x00000000
openChan      = 0x00000003, closeChan     = 0x00000001
txRate(Bps)   =        148, rxRate(Bps)   =        400
 
Upstream Noise Margin
noise margin upstream: 22 db
output power downstream: 16 db
attenuation upstream: 30 db
 
Downstream Noise Margin
noise margin downstream: 6 db
output power upstream: 12 db
attenuation downstream: 44 db
 
DSL Line
 
ATM Status
SAR Driver Counters Display:
inPkts        = 0x00006ad8, inDiscards    = 0x00000003
outPkts       = 0x00006cf3, outDiscards   = 0x00000010
inF4Pkts      = 0x00000000, outF4Pkts     = 0x00000000
inF5Pkts      = 0x00000000, outF5Pkts     = 0x00000000
openChan      = 0x00000003, closeChan     = 0x00000001
txRate(Bps)   =          0, rxRate(Bps)   =          0
 
Upstream Noise Margin
noise margin upstream: 22 db
output power downstream: 16 db
attenuation upstream: 30 db
 
Downstream Noise Margin
noise margin downstream: 4 db
output power upstream: 12 db
attenuation downstream: 44 db
 
DSL Line
 
ATM Status
SAR Driver Counters Display:
inPkts        = 0x00096564, inDiscards    = 0x00000005
outPkts       = 0x00067f8c, outDiscards   = 0x00000015
inF4Pkts      = 0x00000000, outF4Pkts     = 0x00000000
inF5Pkts      = 0x00000000, outF5Pkts     = 0x00000000
openChan      = 0x00000003, closeChan     = 0x00000001
txRate(Bps)   =         88, rxRate(Bps)   =        264
 
Upstream Noise Margin
noise margin upstream: 22 db
output power downstream: 16 db
attenuation upstream: 30 db
 
Downstream Noise Margin
noise margin downstream: 10 db
output power upstream: 12 db
attenuation downstream: 44 db
 
DSL Line
 
ATM Status
SAR Driver Counters Display:
inPkts        = 0x00089195, inDiscards    = 0x00000020
outPkts       = 0x0005a6a1, outDiscards   = 0x00000003
inF4Pkts      = 0x00000000, outF4Pkts     = 0x00000000
inF5Pkts      = 0x00000005, outF5Pkts     = 0x00000000
openChan      = 0x00000019, closeChan     = 0x00000017
txRate(Bps)   =          0, rxRate(Bps)   =          0
 
Upstream Noise Margin
noise margin upstream: 21 db
output power downstream: 16 db
attenuation upstream: 30 db
 
Downstream Noise Margin
noise margin downstream: 9 db
output power upstream: 12 db
attenuation downstream: 44 db
 


dfwm_7

join:2002-11-06
Saint Paul, MN
reply to Boss302_1970
Have them replace the drop to your house.

Loren

Technicholas
Premium
join:2010-11-11
Winterset, IA
Where is Centurylink in this forum???? I want them to solve our problems we experience with bad weather.


Boss302_1970

join:2009-12-11
I had a call from a tech. he gave me his name and that he worked in salt lake area. he said he had no idea this issue existed so i sent him an email with attn to him and this thread link. I have heard nothing back since then. I did flat out tell him everything would be fine here if they send out a tech UNLESS its storming, otherwise there is no way they'll see the issue. the more people who tell them how things are in this thread the better chance we have of actually getting something fixed.

Technicholas
Premium
join:2010-11-11
Winterset, IA
Reviews:
·Mediacom
·CenturyLink

1 edit
Click for full size
Hello,

We had lightning, of course not alot of rain. But my modem is pulling ALOT of errors when I see lightning. I have no clue whats causing this, I even called into centurylink and spoke to someone in the united states they said "I don't know what to do about this issue"

This is during the lightning storm

Ping statistics for 74.125.225.135:
Packets: Sent = 1154, Received = 1151, Lost = 3 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 3310ms, Average = 61ms

Something is wrong.

Help!! they are clueless!


Boss302_1970

join:2009-12-11
I have heard nothing back since i sent this link to thread to the tech on the talktous team

ghjjf

join:2008-04-10
What a surprise...