Topic 'Re: Triple play upgrade pricing' in forum 'OptimumOnline' - dslreports.com

Re: Triple play upgrade pricing

Sun, 15 Jul 2012 12:35:14 EDT

Jackarino posted :

1) Porting fee ($40) waived.
Everyone here says that porting fee is mandatory

I was able to get my porting fee waived.

Re: Triple play upgrade pricing

Sun, 15 Jul 2012 12:02:47 EDT

JoeyS59 posted : Hey aannoonn, I just meant TP for Triple Play. ;)

Thanks for the posts, guys.

The rep did say getting a porting fee waived usually doesn't happen, but he would definitely try, in my case.

I'm still a little skeptical as it pertains to the unlimited Costa Rica calling. Maybe I should call customer service to verify.

Don't get me wrong, FIOS is a very good service with a slick and fast interface (ie: channel scrolling and overall speed). However, for around the same price, I'd get premium channels and DVR service (which the family has never had). I'll give Verizon their due and call 'em up to see what they can offer.

Re: Triple play upgrade pricing

Sun, 15 Jul 2012 11:25:27 EDT

frdrizzt posted :

said by xirian:

I would get the unlimited calling in writing since their international package for calling mentions up to 250 minutes, I don't see an unlimited.

The Extended Dial Plan has been offered as a winback promotion for a few years (maybe 2?). Something like Boost Plus, Extended Dial Plan, or international package or international video package with triple play.

Has anyone ever got a deal "in writing" when dealing with inbound phone sales? I always thought that was something that would only happen with the direct sales reps that contact you, and not the other way around. However calls are recorded so if you have some info on the person you speak to (name & ID & time of call) they should be able to pull the call should some outright lie be told.

Re: Triple play upgrade pricing

Sun, 15 Jul 2012 09:45:08 EDT

jaa posted : You have had both CV and Verizon, so you are in the best position to determine which is better for you. I think you will recognize CV as pretty much the same as when you left, although fewer people seem to have internet speed problems now with Docsis 3.

The "content in the cloud" sounds nice, but keep in mind it does not include pausing live tv - a feature we use a lot.
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Re: Triple play upgrade pricing

Sun, 15 Jul 2012 09:38:25 EDT

anon posted :

said by JoeyS59:

(DVR's that store your content in the cloud? Sounds good enough)

You'll be sorry. Everyone hates it. You'll wish you kept Fios.

said by JoeyS59:

TP, of course

What's that, toilet paper? Really, I don't know what you're talking about.

said by JoeyS59:

1) Porting fee ($40) waived.
2) Unlimited international calling to Costa Rica (where my family is from) included with OV (my eyes kinda widened at that)

I'd get both of these in writing. Everyone here says that porting fee is mandatory, and that unlimited calling only includes US, Canada, Puerto Rico, and the US Virgin Islands. Maybe the salesman thought that Costa Rica was part of Puerto Rico or the US VI. Don't be surprised if you end up paying an additional $20 per month and get only 250 minutes. See:
»www.optimum.com/home-phone-servi···call.jsp
and
»www.optimum.com/details.jsp?note···orldcall

Re: Triple play upgrade pricing

Sat, 14 Jul 2012 23:02:11 EDT

xirian posted : I would get the unlimited calling in writing since their international package for calling mentions up to 250 minutes, I don't see an unlimited.

As for the interface, I assume you mean the cable box. Its the same horrible one, and the dvr in the cloud has mixed reviews, its basically on demand so pausing etc isn't as instant as a dvr box.

Re: Triple play upgrade pricing

Sat, 14 Jul 2012 22:54:43 EDT

Jackarino posted : Boost+ Internet ?

Re: Triple play upgrade pricing

Sat, 14 Jul 2012 22:45:07 EDT

JoeyS59 posted : Hey guys, figured I would reply in this thread instead of making a new one. Current FIOS customer looking to switch back to CV. Got the following offer from someone I talked to initially a few months ago.

3 Boxes (DVR's that store your content in the cloud? Sounds good enough)
TP, of course
HBO, Showtime, Starz, Encore
Kindle Fire (unfortunately, I was told they aren't offering the $200 GC anymore)

The 2 kickers that are really enticing were:

1) Porting fee ($40) waived.
2) Unlimited international calling to Costa Rica (where my family is from) included with OV (my eyes kinda widened at that)

This if for $130 with taxes. Think I might jump on this. Just wondering, has that ugly interface changed at all?

Re: Triple play upgrade pricing

Sat, 07 Jul 2012 20:46:20 EDT

anon posted :

said by MxxCon:

That brings back memory... :) I wonder what happened to that bobcat.

It appears that the username will become available in 3 weeks.

Re: Triple play upgrade pricing

Mon, 02 Jul 2012 20:18:59 EDT

Gunga Din posted : LOL, Bobcat79 managed to find his way back here after his dollarcide during the wayback machine snafu on here where we were stuck in 2010. :D I never intended this thread to be a pissing match but must say it has been amusing. :)
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Re: Triple play upgrade pricing

Mon, 02 Jul 2012 20:06:42 EDT

anon posted : So CV increased their bull---- porting fee by 33%.

Re: Triple play upgrade pricing

Mon, 02 Jul 2012 07:49:26 EDT

MxxCon posted : That brings back memory... :) I wonder what happened to that bobcat.
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Re: Triple play upgrade pricing

Sun, 01 Jul 2012 20:19:50 EDT

TheWiseGuy posted : Actually if you read Bobcat79 's post in that thread you will see they had a fee for POTs and discontinued it Feb 2005, versus 2004 for the wireless charge.

»Re: [Optimum Voice] Transfer of existing phone number possible y
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Re: Triple play upgrade pricing

Sun, 01 Jul 2012 20:09:36 EDT

anon posted : P.S. The info you posted is for wireless local number portability, which is not what Rick nor I were talking about.

Re: Triple play upgrade pricing

Sun, 01 Jul 2012 20:04:55 EDT

anon posted : That still doesn't excuse CV for lying to their own customers.

Re: Triple play upgrade pricing

Sun, 01 Jul 2012 17:28:04 EDT

TheWiseGuy posted : And Verizon early on charged every single customer a fee for setting up their porting system.

Discussed here 7 years ago.

»[Optimum Voice] Transfer of existing phone number possible yet?..

You can easily argue charging a customer that ports their number is fairer than charging every single customer since it allocates the costs to those who actually want to port their number. In any case the FCC does regulate how much can be charged

»www.fcc.gov/encyclopedia/wireles···#howmuch

Are carriers allowed to charge for number porting, and, if so, how much can the charges be?

Companies may assess fees to recover the costs that they incur in providing number portability. Fees may vary between companies, and some companies may not charge any fees.
Companies may not refuse to port a number because a consumer has not paid for porting.
When considering a switch, consumers should ask the new company whether it charges any number portability fees and whether those fees can be waived.

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Re: Triple play upgrade pricing

Sun, 01 Jul 2012 16:42:46 EDT

anon posted :

said by Jackarino:

It's Verizon who charges for the number to be released

That's a Cablevision CSR lie.

Still, you didn't answer the question of why CV charges a total of $80 to port a number.

Re: Triple play upgrade pricing

Sun, 01 Jul 2012 16:34:03 EDT

anon posted :

said by Jackarino:

CV told me that Verizon charges them.

CV lied to you.

Re: Triple play upgrade pricing

Sun, 01 Jul 2012 15:50:09 EDT

Jackarino posted : CV told me that Verizon charges them.

Re: Triple play upgrade pricing

Sun, 01 Jul 2012 15:22:04 EDT

RickNY posted :

said by Jackarino:

It's Verizon who charges for the number to be released

Bull.. I ported a Verizon landline number to Sprint for no charge.. And then ported it to Google Voice for their $20 fee.

Re: Triple play upgrade pricing

Sun, 01 Jul 2012 12:32:38 EDT

Jackarino posted : It's Verizon who charges for the number to be released

Re: Triple play upgrade pricing

Sun, 01 Jul 2012 11:44:47 EDT

anon posted :

said by MxxCon:

Why do bullshit taxes and fees matter?!

What about CV's bullshit $80 fee to port a phone number to OV? It's $40 for the port, PLUS a mandatory $40 tech visit even if there's no wiring to be done.

Re: Triple play upgrade pricing

Sat, 30 Jun 2012 16:37:31 EDT

sonofdragon posted : Thank you very much, Rick. It solves the closed caption problem for BBC America HD. Prior to this, I followed the directions from tivocommunity and turned off the digital closed caption, it works for every channel except BBC America HD.

Re: Triple play upgrade pricing

Sat, 30 Jun 2012 15:48:55 EDT

RickNY posted : Think I found the solution to your problem...

Based on info from here:
»www.tivocommunity.com/tivo-vb/sh···t=486848

Turn "Digital Captions" to "None" (Settings..Displays...Closed Captioning)

Leave "Analog Captions" alone..

Actually -- I found the opposite to be true -- turning "Analog Captions" to "NONE" and leaving "Digital Captions" at DTVCC1 worked.. My suggestion is to experiment with both settings and see what works best for you -- I do not use captioning on a regular basis, but it seems obvious that you do -- so you would be the better judge to see which combination of settings works best.

Tivo also has an info page on garbled captioning here: »support.tivo.com/app/answers/det···#garbled They suggest the settings in my crossed out section to see if it fixes the problem.

Hope that helps..
Rick

Re: Triple play upgrade pricing

Sat, 30 Jun 2012 14:42:41 EDT

Jackarino posted : Just wondering. Just picked up a a TCD652160

Re: Triple play upgrade pricing

Sat, 30 Jun 2012 14:07:20 EDT

RickNY posted :

said by Jackarino:

Which model TiVo is that?

Tivo Premiere

Re: Triple play upgrade pricing

Fri, 29 Jun 2012 20:41:52 EDT

sonofdragon posted :

said by Jackarino:

Which model TiVo is that?

Mine is TiVo Premiere Elite.

Re: Triple play upgrade pricing

Fri, 29 Jun 2012 20:30:12 EDT

Jackarino posted : Which model TiVo is that?

Re: Triple play upgrade pricing

Fri, 29 Jun 2012 17:43:43 EDT

sonofdragon posted : I have the same BBC America HD closed caption problem as RickNY. Thank you for showing it. I thought I'm the only one who has that problem.

Re: Triple play upgrade pricing

Fri, 29 Jun 2012 17:18:00 EDT

RickNY posted : Definitely a difference between SD and HD on my Tivo.. Top is SD bottom is HD

Re: Triple play upgrade pricing

Fri, 29 Jun 2012 17:11:03 EDT

frdrizzt posted : I'm trying to get an example of Battlestar Galactica CC to test the same program giving you problems, but they haven't said a word in the past 2 minutes. Will edit shortly.

Commercial is doing fine.

edit: Regular program is also fine.

Re: Triple play upgrade pricing

Fri, 29 Jun 2012 17:06:56 EDT

RickNY posted :

said by sonofdragon:

Does anyone have a closed caption problem with BBC America HD?

I can tell you this -- my Tivo seems to mangle the CC on BBCA-HD on shows where its available.

Fox Business HD does CC fine... As you can see, the CC returned by the Tivo doesn't make much sense... It may indeed be a Tivo issue.

Rick

Re: Triple play upgrade pricing

Fri, 29 Jun 2012 16:37:47 EDT

frdrizzt posted : Just tuned in on my 8300HD and no problem with CC on BBC America HD. HD Closed Captioning is handled by the box, where SD is by the TV, so what they say is definitely plausible.

Re: Triple play upgrade pricing

Fri, 29 Jun 2012 16:29:56 EDT

sonofdragon posted :

said by RickNY:

said by sonofdragon:

I reported the closed caption problem yesterday and Optimum CSR just blamed TiVo for the BBC America HD closed caption problem

Not sure if you realized, but there is a notice on the back of your bill on who to contact regarding closed captioning issues.. Not sure if you spoke to a regular CSR or if you used the info from the back of the bill

I called that number 888-420-0777 yesterday and today to solve the closed caption problem with BBC America HD. Each time, the CSRs blamed the TiVo. They mentioned I should contact TiVo CSR to solve it. Does anyone have a closed caption problem with BBC America HD?

Re: Triple play upgrade pricing

Fri, 29 Jun 2012 13:12:58 EDT

RickNY posted :

said by sonofdragon:

I reported the closed caption problem yesterday and Optimum CSR just blamed TiVo for the BBC America HD closed caption problem

Re: Triple play upgrade pricing

Fri, 29 Jun 2012 12:38:43 EDT

sff posted :

said by MxxCon:

Once again, VZ makes it extremely difficult, if not outright impossible without getting 1st bill, to accurately compare what your final below-the-line amount will be. They advertise one price, but when you get the actual bill it is always is much higher.

My brother had business double play, 3 lines of voice and internet from Cablevision. He switched to FIOS because the prices quoted would save him ~$30+ per month. When he got the first bill he was shocked. It was costing him $30+ more per month than Cablevision. Partly because of taxes, and partly because phone calls were only free on the first phone line. He was paying per minute on all of the other phone lines. Of course he switched back to Cablevision.

Re: Triple play upgrade pricing

Fri, 29 Jun 2012 10:15:08 EDT

sonofdragon posted :

said by MxxCon:

said by sonofdragon:

When I called Optimum CSR, I was surprised when they still keep my information from 2 years ago, before I moved to Fios. How long usually does cable company keep your information after you don't use their services?

Are you talking about email? I don't think CV knows how to disable accounts :)

Nope, not email. Optimum keeps my account bill details from 2 years ago, after I disconnected my services. The CSR knew what channels I subscribed from Optimum before I moved to Fios.

said by MxxCon:

said by sonofdragon:

BBC America HD has a closed caption problem (90% doesn't show the closed caption, although BBC America SD doesn't have a closed caption problem).

Have you reported it to CV?

I reported the closed caption problem yesterday and Optimum CSR just blamed TiVo for the BBC America HD closed caption problem, even after I mentioned I don't have any closed caption problems with any other HD channels and BBC America SD channel.

Re: Triple play upgrade pricing

Fri, 29 Jun 2012 09:35:05 EDT

MxxCon posted :

said by sonofdragon:

Are you talking about email? I don't think CV knows how to disable accounts :)

said by sonofdragon:

BBC America HD has a closed caption problem (90% doesn't show the closed caption, although BBC America SD doesn't have a closed caption problem).

Have you reported it to CV?
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Re: Triple play upgrade pricing

Fri, 29 Jun 2012 07:37:02 EDT

RickNY posted :

said by sonofdragon:

My question: Is this a good price for a new Optimum customer?

You did extremely well -- because you were coming from Fios..

See my post up higher for what I got for iO Silver, 1 CableCard, Boost Plus and OV.

Re: Triple play upgrade pricing

Fri, 29 Jun 2012 03:09:55 EDT

MxxCon posted :

said by anonanon :

My point was who cares what the taxes and fees are as long as the price you pay out the door is less.

If you are going to compare prices all I am saying is that the bottomline price is the only one a rational cost-conscious consumer cares about.

said by anonanon :

I can apply your own argument to you, that you are nothing but CV's apologist looking for every possible excuse to justify your own purchase (or lack of options). You are just looking for a psychological validation that you're being stuck with an inferior service is actually good.

except I don't go trolling VZ forums claiming that CV is better.

said by anonanon :

And yes, I am quite satisfied saving my $13 per month, having a much better experience than CV's 1980's guide that looks like something from the days of MS-DOS, and I feel I have contributed something to my community because a portion of my taxes and fees went to my local state/county.

yes, CV's tv guide is shit. Their inet service and phone are good. If you want to contribute to your community, do some real volunteer work or directly pay more taxes. If you think paying more taxes to VZ is helping your community you are delusional.

said by anonanon :

Just a news flash, you'd be better off not having any loyalty to either company. To both VZ and CV you are nothing more than a number to expoit to line their pockets. If either of them really cared about YOU as a consumer, than they would let you keep your promotional rates, as I can't possibly believe that they lose money on the promotional rates, they just make less profit.

100% agree with you here.
But if you read this forum in any amount you'd know that I have no loyalty to any telco/cableco/cellco.
I very much dislike CV's confusing billing methods. I hate what they recently did with all the TV packages. And I'm annoyed that CV is the only viable option I have.
I have no loyalty to CV just like they have no loyalty to me. If there's a better alternative available to me I won't blind an eye to switch or use every possible trick to get a better price.
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Re: Triple play upgrade pricing

Fri, 29 Jun 2012 00:37:49 EDT

Jackarino posted : Looks like you did well :)

Re: Triple play upgrade pricing

Thu, 28 Jun 2012 20:05:32 EDT

sonofdragon posted : I just moved from Fios after they don't want to extend the promotion. I called Optimum CSR last Friday and scheduled installation for the next day. Yesterday I received my monthly bill. This is the details:
iO Gold includes Broadcast Basic (Special Optimum Promotion) $65.05
Cable card $4 (I use TiVo)
State Sales Tax $1.74
Franchise Fee $1.60
State Reg Fee $0.15
FCC User Fee $0.06
Optimum Online (Special Optimum Promotion) $29.95
Boost Plus (Special Optimum Promotion) $9.95
Optimum Voice (Special Optimum Promotion) $14.95
Total Current charges $127.45
Special Optimum Promotion for 24 months.
The CSR also offered me: an iPod touch or $200 gift card after 30 days of service.

My question: Is this a good price for a new Optimum customer?

When I called Optimum CSR, I was surprised when they still keep my information from 2 years ago, before I moved to Fios. How long usually does cable company keep your information after you don't use their services?

The internet is stable (always above 50 for download and around 8 for upload). iO TV quality is the same as Fios, although Optimum doesn't have EPIX and only BBC America HD has a closed caption problem (90% doesn't show the closed caption, although BBC America SD doesn't have a closed caption problem).

So far, so good. I love the competition between cable companies.

Re: Triple play upgrade pricing

Thu, 28 Jun 2012 18:01:36 EDT

Jackarino posted : I believe so

Re: Triple play upgrade pricing

Thu, 28 Jun 2012 16:16:27 EDT

IanR posted : Does CV have DoublePay offerings? i.e. w/o a phone.

Re: Triple play upgrade pricing

Thu, 28 Jun 2012 08:54:33 EDT

anon posted :

said by KeepCalling :

Can someone point me to where Optimum states premium on-demand is included and not 4.95.

so far I have only come across:
»www.optimum.com/ratecard.jsp?sea···d=213288

and the io Silver package:
»www.optimum.com/package-lineup.j···kgType=4

No mention of premium on-demand being free.

»www.optimum.com/digital-cable-tv···hannels/

I was gonna post that after your first post yesterday but got busy at work. For $89.95 (IO Silver) HBO On Demand is included for free as well as most of the others. For $109 (GOld) it includes Cinemax on Demand.

Re: Triple play upgrade pricing

Thu, 28 Jun 2012 08:15:50 EDT

frdrizzt posted : You'll also find "Encore On Demand" in the "iO Value" section (which is included in the silver & gold").

It is also available at a charge, if you get the package in an a la carte, or have an old plan (which, if you have the old version & interest in OD, you should call & have it changed - may have to wait until any promo pricing expires).

Re: Triple play upgrade pricing

Thu, 28 Jun 2012 07:57:42 EDT

TheWiseGuy posted : From the link I posted and the second link you posted. Oh and I missed circling Starz On Demand, I bet you can find it.

Re: Triple play upgrade pricing

Thu, 28 Jun 2012 07:29:21 EDT

anon posted : Can someone point me to where Optimum states premium on-demand is included and not 4.95.

so far I have only come across:
»www.optimum.com/ratecard.jsp?sea···d=213288

and the io Silver package:
»www.optimum.com/package-lineup.j···kgType=4

No mention of premium on-demand being free.

Re: Triple play upgrade pricing

Wed, 27 Jun 2012 23:55:39 EDT

frdrizzt posted :

said by anonanon :

When I check CV's packages, even for IO GOLD, it shows I have to pay an extra $4.95 for On Demand for each of the premium movie networks plus an extra $6.95 for the Sports pak.

The new iO gold, as shown in the link you provided, includes the on demands. You won't see "HBO on demand", for example, on the gold list because it's on the silver list, and Gold states "everything in silver plus the following".

Also, sports pak is included with iO gold now, so no extra fee needed. If you check the listing, most of the channels are listed on gold, and the rest should be in "iO Value".

Re: Triple play upgrade pricing

Wed, 27 Jun 2012 23:42:01 EDT

anon posted :

said by TheWiseGuy:

Uh, On Demand is now included with the CV Gold and Silver packages. I tend to agree with MxxCon that it might be better to not have it in the package since the vast majority of those with a DVR will simply set it to record these channels when they have a movie that they want and then use it like On-Demand.

To see the lineup click on the package

»www.optimum.com/order/io_svod/se···e=silver

When I check CV's packages, even for IO GOLD, it shows I have to pay an extra $4.95 for On Demand for each of the premium movie networks plus an extra $6.95 for the Sports pak.

My point was that with VZ those are included and even with the taxes and fees the bottom line price is cheaper than CV. So how is that not a better value?

Also what if I don't want to pay for a DVR or use up space on my DVR to record shows I can watch On Demand?

The only point I was trying to make was that the whole "BS taxes and fees" does not hold any weight in making a price comparison from VZ to CV if the price still comes out to be cheaper in the end. VZ can nickel and dime me to death, but as long as I still pay a nickel and dime less than CV I will stay with VZ. When they charge me a nickel more I will take a look at CV and the value they offer for their services.

I drive a $25000 sedan because I can't afford an $60000 luxury sedan. But if I can get that luxury sedan for the same price or less than my $25000 sedan you better believe I'll be taking the luxury sedan. MxxCon on the other hand would rather keep his low-end sedan even if it costs more than the luxury sedan as long as they tell him he pays more money out of pocket just so he doesn't have to see the words "taxes and fees" on his bill. He then justifies it by saying, "well I don't need automatic locks, windows, A/C, CD MP3, built in navigation, DVD player, leather heated seats, and all the other bells and whistles." He'll be happy paying CV $500 per month, as long as it doesn't say taxes and fees on his bill.