Re: [Rant] Fraudulent Purchase Made on Credit, Chase Says is Leg
Did you ever send them written notice that the charge was fraudulent? In most cases I've seen you can notify them online or by telephone that a problem existed we still have to make a formal written claim. If you haven't done this that may be the problem.
Did you ever send them written notice that the charge was fraudulent? In most cases I've seen you can notify them online or by telephone that a problem existed we still have to make a formal written claim. If you haven't done this that may be the problem.
I've done it both online and on the phone, and the phone rep at Chase could actually date back to my theft claim date and calls. Both online and on the phone, there was no request for a written statement to the theft - however online, there was a space for me to write how the transaction was fraudulent.
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