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MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
reply to chersey

Re: [IL] Ref Code: s0a00

I have sent some signals to your box to see if this corrects the issue. Please let me know if everything comes back properly.

chersey

join:2011-12-21
Port Byron, IL
Yes we're back in business. Super slow internet speeds. Watching a movie on Netflix and we constantly get a buffering message. 0.1MPS


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Your SNR looks a little low, and that could be causing the slow speeds. We may need to get a technician out to take a look. It was good until earlier today.

chersey

join:2011-12-21
Port Byron, IL
Seems like the internet speed fluctuates quite a bit.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
In that case we definitely need to have that looked at.

chersey

join:2011-12-21
Port Byron, IL
According to the meter on the Netflix screen it's fluctuating between 0.2 and 1.0Mbps as of 6:30pm 7/2/12

chersey

join:2011-12-21
Port Byron, IL
...update

the intermittent audio issue is back. It only happens on the signal coming from the cable box through HDMI output. A TV in the kitchen connected straight to cable does not have the audio issue.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
If you would like I can get a technician scheduled to come out and check on these issues for you.

chersey

join:2011-12-21
Port Byron, IL
That would be great, thanks.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
I will follow up with you when that trouble call is completed.

chersey

join:2011-12-21
Port Byron, IL
Thanks


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
You are welcome!