chersey
join:2011-12-21
Port Byron, IL | reply to MediacomChad
Re: [IL] Ref Code: s0a00 Yes we're back in business. Super slow internet speeds. Watching a movie on Netflix and we constantly get a buffering message. 0.1MPS |
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 MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Your SNR looks a little low, and that could be causing the slow speeds. We may need to get a technician out to take a look. It was good until earlier today. |
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chersey
join:2011-12-21
Port Byron, IL | Seems like the internet speed fluctuates quite a bit. |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | In that case we definitely need to have that looked at. |
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chersey
join:2011-12-21
Port Byron, IL | According to the meter on the Netflix screen it's fluctuating between 0.2 and 1.0Mbps as of 6:30pm 7/2/12 |
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chersey
join:2011-12-21
Port Byron, IL | ...update
the intermittent audio issue is back. It only happens on the signal coming from the cable box through HDMI output. A TV in the kitchen connected straight to cable does not have the audio issue. |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | If you would like I can get a technician scheduled to come out and check on these issues for you. |
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chersey
join:2011-12-21
Port Byron, IL | That would be great, thanks. |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | I will follow up with you when that trouble call is completed. |
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chersey
join:2011-12-21
Port Byron, IL | Thanks |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | You are welcome! |
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