| Users/Setting page showing 2 devices I just moved/transferred my services within the same city (ft lauderdale). I own my modem (zoom) and have been using it for the past 6 months. Before that i was using my own motorola modem.
I just talked to tech support to tell them i'm seeing two "devices" under the "users and setting" page for the bandwidth usage. I told him number 1 is my current modem (zoom) that i brought with me on my move like a mile away and just had service transferred on friday. I told him number 2 modem i havent used in over 6 months (the motorola).
He went on to tell me it's common to see all modems u have used present and in the past on that users and settings page. I told him i've been going to that page ever since they had been doing bandwidth capping just to check my usage and never seen more than 1 modem listed. I get a bad feeling about this.
He assured me it's common. Hmmm |
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 ctgreybeardOld dogs can learn new tricksPremium
join:2001-11-13
Bethel, CT | I was curious and went to look at my own page and I don't see any "devices" listed at all on the "Users and Settings" page.
Can you show us a screenshot?
I don't even see anyplace where such a thing might fit .... 
Bill W
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Old dogs can learn new tricks! |
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| I cant show u a screenshot b/c it will show my mac address and i'm not going to share that info sorry |
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ctgreybeardOld dogs can learn new tricksPremium
join:2001-11-13
Bethel, CT | Not that we care much about your MAC address it would be simple enough to mask it out and post that here.
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Old dogs can learn new tricks! |
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 newviewEx .. Ex .. ExactlyPremium
join:2001-10-01
Parsonsburg, MD
kudos:1 | reply to gregftlaud
said by gregftlaud:I just talked to tech support to tell them i'm seeing two "devices" under the "users and setting" page for the bandwidth usage. I just recently upgraded my modem from a SB5100 to the SB6121 and are seeing the same exact thing you are ... two devices under the users and setting page for the bandwidth usage so I would tend to agree that it's probably a common occurrence. |
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ctgreybeardOld dogs can learn new tricksPremium
join:2001-11-13
Bethel, CT | Here's mine. I guess they skip the label if there is only one device.
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Old dogs can learn new tricks! |
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| Yah there isnt any mac label if there is only one. ComcastSteve in the direct forum fixed the issue from me and removed the unused modem and now i'm seeing what ur seeing. |
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 tshirtPremium,MVM
join:2004-07-11
Snohomish, WA
kudos:3
 ·Comcast
| reply to gregftlaud
I recieved several phone calls (and they actually left messages, thank you) and a letter a few months back, about a problem the my modem. when I contact them it turnout that they still had my 5100 listed along with my 6120 as active, which automatically started a "your modem may not be D3 compliant warning.
not sure if they are pushing towards ALL D3 here, or just trying to remove excess registered equipment for accounts.
both still correctly showed as customer owned.
My management page has never showed more than 1 MAC |
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 JohkalCool CatPremium,MVM
join:2002-11-13
Happy Valley
kudos:5 | reply to gregftlaud
I had the same thing when I replaced my SB6120 with a Zoom. The issue showing 2 devices only lasted until the next billing cycle. |
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| reply to gregftlaud
I show two devices. I have one Cisco D3 modem and 1 EMTA for the CDV. Only the Cisco shows usage. |
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