Port Orchard, WA
reply to Alex J
Re: Necessary? Blog comments on a hot button issue are the antithesis of feedback.
Cisco has numerous feedback channels one can pursue.
While blog comment quality usually leaves something to be desired (this conversation a prime example), saying it's not feedback is complete nonsense.
Blog comments on a hot button issue are the antithesis of feedback.
It's just feedback that's public and in the case likely negative.
reply to drew
Since you are an expert on this, do you work for Cisco? Are you a customer of Cisco on a daily bases? First of all I can tell you from experience that there feedback sucks. Not only don't they listen to there residential customers, they don't listen to there business customers either.
As far as providing numerous feedback channels, show me where they are? You mean like the worthless feedback emails a company sends you after you buy and register the product?
Spot on, my former employer spent millions on Crisco and their support was terrible. I could write a novel on their excuse for support.