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michaeljohnr

join:2003-09-12
Trenton, NJ

1 edit

[Northeast] Upgraded to 35/35. Speed has not changed. Help?

Hi all,

I recently upgraded to the 35/35 internet and my speeds have not increased beyond the 25/25 I have always had.

Over the weekend, we reset the ONT (Version ONT 1000G), and the modem with no luck.

I do have a new modem on it's way out to me, but it seems to be working fine. Is it possible the modem can not handle the new speeds?



Jackarino
YacCity
Premium
join:2006-12-28
Allendale, NJ
kudos:1

Did you get an order conformation?


guppy_fish
Premium
join:2003-12-09
Lakeland, FL
kudos:1
reply to michaeljohnr

How are you connected? wired or wireless?

Wireless G maxes out about 22-25mbs


michaeljohnr

join:2003-09-12
Trenton, NJ

I am hard connected into the router.

I got a confirmation on the service.

I also just tested wireless (same computer as hard connected).

20.62 down / 16.14 up

»www.speedtest.net/result/2042022600.png



Anon124

@verizon.net

Go here »www.speedguide.net/downloads.php/ and run the tcp optimizer. When running move the slider to your speed plan, select your NIC in the list or choose to update all the NIC's and then choose optimize n lower right. Select apply, restart and that should take care of it. I had to do this on my system and aferwards my speeds are what they should be.


michaeljohnr

join:2003-09-12
Trenton, NJ

Thanks for the link but no luck.

See Speedtest below after optimization:

»www.speedtest.net/result/2042711685.png


guppy_fish
Premium
join:2003-12-09
Lakeland, FL
kudos:1
reply to michaeljohnr

Make sure you test with any anit-virus software turned of or other firewalls. The speeds are below the 25/25 so that would suggest its your PC, if you can also try another computer to test


michaeljohnr

join:2003-09-12
Trenton, NJ

Thanks for the reply. I appreciate it.

I turned off AVG and disabled all firewalls before running the test.

Could it be something with my ONT or maybe Verizon is correct in sending out a new modem?

It's weird because I switched computers and tested two different machines hardwired into the modem and got the same speeds.

The new modem is supposed to arrive this evening so I guess I'll swap that in and see what happens.

My only worry is what if that does not improve things, where do we look next?


Mahalo

join:2000-12-20
united state
kudos:1

What do you get on this speedtest?
»my.verizon.com/micro/speedtest/broadband/


michaeljohnr

join:2003-09-12
Trenton, NJ

I tried running that test this weekend.

When I run it, the test hangs at "Checking Connection" and never moves past that portion.

I am running it on Chrome.

I waited almost 10 minutes for it to progress and nothing beyond the initial "Checking Commection" portion ever occured.

Java is also installed and there are no issues with that.

The Speedtest site works fine though, no issues with it's operation on the machine as far as hanging up or not running.


Mahalo

join:2000-12-20
united state
kudos:1

Can you try it in IE?


michaeljohnr

join:2003-09-12
Trenton, NJ

I will give that a shot when I get home this evening.


guppy_fish
Premium
join:2003-12-09
Lakeland, FL
kudos:1
reply to michaeljohnr

This is the current test for Verizon

»speedtest.verizon.com/fios300/



mking128

join:2005-08-10
College Point, NY
kudos:1
Reviews:
·Verizon FiOS
reply to michaeljohnr

Question for OP - what Windows OS are you running on your desktop PC or laptop over ethernet port (is it set to "auto", duplex or half, etc. - try changing/cycling your choices and re-test it)

We run different hardware in our house (XP Pro/SP3, Vista, Win 7, and, yes, even Windows 2000 SP4 in a dual-boot machine that I used for various test, repairs & diagnostic work for others) - Windows XP tend to yield the "highest" speed results on VZ's test sites as well as speedtest.net whereas Win 7 tend to showed lowest speed & sometimes seemed inconsistent over Gibabit and 10/100 ethernet connection. You might want to run your benchmark speed testing in a different configuration for possible differences - or, borrow a neighbhor or friend's PC to do it.

Each time you run the VZ Fios speedtest, there is a detailed report, which you can click to show all the specifics, lots of info contained are too technical for the average users, but it might give us some clue - can you cut-n-paste it here, perhaps we can help a little more (just block/omit your i.p. information for obvious reasons)

Your wireless results do suggested that your connection is likely doing/capable of as much as 40 down and 35 up, and, if there are other inbound or outbound data traffic, it could help explain why you are not getting full download test results - i.e. STB/DVR boxes running, smartphones or ipads/iphones or tablets running, etc.


hubrisnxs

join:2009-12-30
Fountain Valley, CA
kudos:1

1. make sure you are hardwired
2. test at »speedtest.verizon.net
3. Press the link that says analysis or view your results here.
4. cut and paste those results here to this chat.


michaeljohnr

join:2003-09-12
Trenton, NJ

1 edit

I swapped out the modem with the replacement Verizon sent.

Looks like all is normal now?

Broadband Speed Test
Analysis information:

Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [130680]
running 10s outbound test (client to server) . . . . . 38.12Mb/s
running 10s inbound test (server to client) . . . . . . 42.79Mb/s

------ Client System Details ------
OS data: Name = Windows XP, Architecture = x86, Version = 5.1
Java data: Vendor = Oracle Corporation, Version = 1.7.0_05

------ Web100 Detailed Analysis ------
Client Receive Window detected at 1045440 bytes.
45 Mbps T3/DS3 link found.
Link set to Half Duplex mode
No network congestion discovered.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 176.53 msec; the Packet size = 1452 Bytes; and
There were 1 packets retransmitted, 715 duplicate acks received, and 715 SACK blocks received
The connection was idle 0 seconds (0%) of the time
This connection is receiver limited 4.05% of the time.
This connection is sender limited 91.64% of the time.
This connection is network limited 4.3% of the time.

Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [xxx.xx.x.x] but Client says [xxx.xx.x.x]


aguen
Premium
join:2003-07-16
Grants Pass, OR
kudos:2

1 edit

said by michaeljohnr:

I swapped out the modem with the replacement Verizon sent.

Looks like all is normal now?

Broadband Speed Test
Analysis information:

Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [130680]
running 10s outbound test (client to server) . . . . . 38.12Mb/s
running 10s inbound test (server to client) . . . . . . 42.79Mb/s

------ Client System Details ------
OS data: Name = Windows XP, Architecture = x86, Version = 5.1
Java data: Vendor = Oracle Corporation, Version = 1.7.0_05

------ Web100 Detailed Analysis ------
Client Receive Window detected at 1045440 bytes.
45 Mbps T3/DS3 link found.
Link set to Half Duplex mode
No network congestion discovered.
Good network cable(s) found
Normal duplex operation found.

You need to check your NIC's settings on the machine you ran this test with.

Here are my test results: I'm on the 25/25 speed.

 
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [261360]
running 10s outbound test (client to server) . . . . . 26.18Mb/s
running 10s inbound test (server to client) . . . . . . 30.85Mb/s
 
------ Client System Details ------
OS data: Name = Windows 7, Architecture = x86, Version = 6.1
Java data: Vendor = Sun Microsystems Inc., Version = 1.6.0_31
 
------ Web100 Detailed Analysis ------
Client Receive Window detected at 90368 bytes.
45 Mbps T3/DS3 link found.
<b>Link set to Full Duplex mode</b>
No network congestion discovered.
Good network cable(s) found
Normal duplex operation found.
 
Web100 reports the Round trip time = 18.37 msec; the Packet size = 1460 Bytes; and
No packet loss - but packets arrived out-of-order 0.01% of the time
This connection is receiver limited 6.66% of the time.
This connection is sender limited 93.06% of the time.
 
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Packet size is preserved End-to-End
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [71.170.231.126] but Client says [192.168.1.99]
 
 

michaeljohnr

join:2003-09-12
Trenton, NJ

NIC settings changed to full duplex
=========================

Broadband Speed Test
Analysis information:

Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [130680]
running 10s outbound test (client to server) . . . . . 38.45Mb/s
running 10s inbound test (server to client) . . . . . . 43.22Mb/s

------ Client System Details ------
OS data: Name = Windows XP, Architecture = x86, Version = 5.1
Java data: Vendor = Oracle Corporation, Version = 1.7.0_05

------ Web100 Detailed Analysis ------
Client Receive Window detected at 1045440 bytes.
45 Mbps T3/DS3 link found.
Link set to Full Duplex mode
No network congestion discovered.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 186.03 msec; the Packet size = 1452 Bytes; and
No packet loss was observed.
This connection is receiver limited 4.75% of the time.
This connection is sender limited 94.28% of the time.
This connection is network limited 0.97% of the time.

Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [xxx.xx.x.x] but Client says [xxx.xx.x.x]



mking128

join:2005-08-10
College Point, NY
kudos:1
Reviews:
·Verizon FiOS

Excellent, looked like between your new AT router and ethernet port change from half-duplex to full-duplex yielded best overall results for your 35/35 speed, with extra "padding" or cushion on both d/l and u/l.

To squeeze everything out of it, power down the PC & router, then, restart that new router - give it 3 to 5 minutes to fully reboot, settled down & sync. with all the STB devices first, then, power on the PC with the hardwired ethernet connection - and you should be good to go. Re-check your speed results with the VZ test sites.

Enjoy !