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Youngblood

join:2009-07-02
Nokesville, VA
reply to trp2525

Re: [billing] Outrageous bill and hidden fees; switch to DSL Ext

trp2525,

With your $54.99 Plan, how much is your monthly bill with all of the add-ons?

Just wondering.

The monthly bill for my Verizon 3Mbps plan (had it since 2009) + basic POTS (no LD) w/Caller ID comes to ~$72/mo.

O'course, I would hestitate (a LOT) to make any changes with Verizon because of the excellent chance, apparently, that they will use the opportunity to hose the DSL service that I already enjoy (2.89 down)

Thanks.

JRave

join:2005-02-19
New Kensington, PA
That is kinda interesting to me.. I'm guessing I might still be grandfathered in under old pricing schemes atm.

I pay $21.94 for a landline counting all the fees. This is an old account though. Flat Line Unlimited Service.

My DSL runs me $34.63 counting the small fee. It is listed as Internet Extra on my bill. It is a month by month subscription at this point. 3Mbps speed, as that is the best I can get if I recall correctly.

These accounts are not bundled together, which seems to be the place where Verizon is getting people.


trp2525
Premium
join:2008-02-24
Fall River, MA

1 edit
reply to Youngblood
Youngblood,

My $54.99 Double Play Bundle costs me about $68/month total when you add in the approximately $13/month for taxes and fees in my area. Keep in mind that those taxes and fees vary from area to area so YMMV.

I still feel that I am getting a good value at $68/month for non-capped 7.1 Mbps DSL service and Verizon Freedom Essentials which includes unlimited long distance and 6 calling features as detailed in my previous post. I also like the reliability of the POTS line especially for emergencies and during power outages.

I think you would be better off switching to the same Double Play Bundle (Verizon Freedom Essentials and High Speed Internet Enhanced) that I am on even if your maximum DSL speed available at your home is 3 Mbps. You would probably be paying the same that you are paying now (or even a little less depending on your taxes and fees) but you would gain the unlimited long distance and 6 included calling features. Also, there is no contract required with any of the Double Play Bundles.

Verizon's Double Play and Triple Play Bundles can be seen here for full information and pricing: »www22.verizon.com/home/bundles/s ··· tandard/ If you can't get them to give you those prices as a current Verizon customer, tell them that you are going to switch your phone and internet to your local cable provider. That usually does the trick and gets you the best pricing available (at least it has for me).

EDIT: For those not wanting/needing the unlimited long distance service, you could go with the Double Play Bundle of Verizon Regional Essentials (in place of Freedom Essentials) and High Speed Internet Enhanced for $44.99/month (plus taxes and fees). That plan would probably save some money for those currently with standard POTS service and DSL internet service that are not bundled together.

Youngblood

join:2009-07-02
Nokesville, VA
Some very interesting information, trp2525. Thank you for taking the time to share it!

I will now investigate the possibilities in my area.

Youngblood

join:2009-07-02
Nokesville, VA
reply to trp2525
My investigation is over ... I will not be changing my Plan.

Although the $44.99 Plan would be perfect for me, I can find no person to guarantee (in writing) that once I signup for the Plan, my download speed will not suddenly suffer a reduction.

I 'splained the situation via both CHAT and phonecall and neither of the nice folks with whom I communicated could help me with obtaining such a guarantee.

Well, the CHAT Guy assured me that a downgrade/cap would not happen and told me that the CHAT ID/Transcript should suffice as a written guarantee, but, like I "told" him, I feel sure that HE is honest ...

I just cannot take the chance that Verizon will do the right thing ... or, more accurately, to not do the wrong thing. {sigh}


trp2525
Premium
join:2008-02-24
Fall River, MA
I can understand your apprehension in changing to a new package with Verizon and having your DSL speed downgraded as a result. The information from the Verizon Double Play webpage does little to instill any confidence that they will do the right thing for the customer:

"Speeds and service availability vary. High Speed Internet Enhanced service will be provisioned based on customer location and Verizon line qualification requirements. Most will qualify at 1.1–3 Mbps speed tier. The 3.1–7 Mbps and 7.1–15 Mbps service tiers ranges are available in select locations only. Availability subject to final confirmation by Verizon."

Youngblood

join:2009-07-02
Nokesville, VA
While speaking to the lady on the phone, as she was perusing my account information on her screen, she told me that my plan was High Speed Internet Extra, not High Speed Internet Enhanced as it is now listed.

As soon as she said "extra", I realized that it sounded like what they were calling it when I changed to that plan in 2009 ... and the plan I signed on for in 2009 featured no RANGE of possible speeds; it was described as up to 3Mbps, only limited by your line conditions.

The "Extra" listing in my account only serves to increase my hesitation.

I must confess that this is nagging at me, though, because the $44.99 represents a rather large annual savings for me.

I feel sorta like I am looking down the bore of Dirty Harry's .44 and he is posing the fateful question to me ...

JRave

join:2005-02-19
New Kensington, PA
I think Smith6612 still reads/posts here if so he should be able to tell you if you can get better speeds based on your transtats.

I'm also using that "extra" plan, but I'm fairly certain I am restricted to 3Mbps anyway.

If the current speeds are fine for you though, why risk them jacking up the price on you.

Youngblood

join:2009-07-02
Nokesville, VA
Since your latter two lines appear to address things I wrote:

I'm also using that "extra" plan, but I'm fairly certain I am restricted to 3Mbps anyway.

My Remote is also provisioned at a max of 3Mbps. As late as 2009 they offered a 7Mbps package that was only provisioned at 5Mbps (Go Figure). I tried it on a 6 month trial so I now know that my line can reliably handle up to 5Mbps. About a year ago I contacted Verizon about their 7Mbps/5Mbps package and found that they had withdrawn that offering.

If the current speeds are fine for you though, why risk them jacking up the price on you.

My current speed is fine. My concern is with Verizon using a Plan Change on my part as an opportunity to artificially halve my thruput.

The Plan that interests me would probably save me over $150/yr ... but I cannot talk myself into trusting Verizon to leave my current DSL setup untouched.


A Coward

@verizon.net
reply to Youngblood
said by Youngblood:

she told me that my plan was High Speed Internet Extra, not High Speed Internet Enhanced as it is now listed.

As soon as she said "extra", I realized that it sounded like what they were calling it when I changed to that plan in 2009 ... and the plan I signed on for in 2009 featured no RANGE of possible speeds; it was described as up to 3Mbps, only limited by your line conditions.

The "Extra" listing in my account only serves to increase my hesitation.

This is precisely my own concern.

I have "High Speed Internet Extra". With it, my speed is and has always reliably been 3.0/768. I measure it regularly.

However because the current product offering is called "Enhanced" and is described as a speed range of "1.1 to 3.0", I am very reluctant to consider the bundle. Verizon provides no information clarifying whether "1.1 to 3.0" means:

a) "3.0 is the goal but 1.1 is the minimum guarantee if line conditions foil that goal"

or

b) "we'll give you anything between 1.1 and 3.0 we please, regardless of your line conditions, and perhaps we'll even slow you down to shoehorn you toward FIOS"

Is there no one here with experience switching from the 3.0/768 Extra to the 1.1-3.0/768 Enhanced product, who always received reliable 3.0/768 service, and who still receives reliable 3.0/768 service following the switch?

Incidentally, with "Regional Essentials," are you allowed to pick the long distance carrier of your choice (e.g. AT&T), as is the case with traditional "flat rate" service on copper? Or does "Regional Essentials" mean that you have no long distance dialing ability whatsoever?


trp2525
Premium
join:2008-02-24
Fall River, MA
said by A Coward :

...Is there no one here with experience switching from the 3.0/768 Extra to the 1.1-3.0/768 Enhanced product, who always received reliable 3.0/768 service, and who still receives reliable 3.0/768 service following the switch?...

I was previously on the Verizon 7.1/768 Internet Advanced DSL product. That was the name of the 7.1/768 DSL product prior to Verizon changing the name and adding speed ranges to their product description.

In July 2011 I was switched to a new bundle of Verizon Freedom Essentials and High Speed Internet Enhanced. The speed range quoted on my new bundle was 3.1 to 7 Mbps but I never lost my 7.1/768 speed after the change to the new bundle. I remain on the same bundle today over a year later and my speed remains at 7.1/768. YMMV

Youngblood

join:2009-07-02
Nokesville, VA
That is good to know ... Thanks!

timisdaman

join:2005-10-10
Northport, NY
reply to Ledgem
I had a $8.61 local calling plan. After hidden charges, it was a $19.64 calling plan. I asked for the "cheapest possible calling plan" for someone who makes absolutely no calls. They gave me the "local measured" plan for $12.70 per month, with essentially $0.16 per minute if I do call. Saves me almost $7 per month.

Ledgem

join:2011-09-30
Reviews:
·DSL EXTREME
It's good to know that there's a cheaper phone plan available than what's listed on their website, but thats still an awful lot of money for a service that you're not using (and that isn't even necessary). Thus far I'm still content with DSL Extreme and a complete lack of a dial tone line.


New2Cable

@verizon.net
My experience changing plans:
I was on the 7Mbps dsl (either called Extra or Advanced) plan with the most basic flat line local phone service. I was typically getting 6.5Mbps download. In May I switched to naked dsl and their 3.1-7Mbps Essentials plan (without the phone line the dsl Internet was $5 more a month - from $39.99 to $44.99). My download speed then dropped to 2.6Mbps.

A month ago I contacted tech support and a technician was sent to my home. She spent nearly 2 hours at my home and on the outside line and then called me to say that the problem was with my port. It had been changed to a slower port when I went dry loop. She said only her supervisor could change the port and that a request had been made. Two weeks later I contact tech support to report that nothing had changed - still only 2.6Mbps download. I was told the issue would be resolved within 24 hours.

The next day (yesterday) I received a text stating the work was complete. What ever they did reduced my download speed to 0.3Mbps! I contacted tech support and after repeating every bit of information I relayed in the prior calls and spending nearly an hour 'chatting', I was told that a technician would be sent to my home. I said I didn't see the point as a technician had already been to the home and determined that the problem was with the port at the CO. Additionally the supposed 'fix' that occurred and resulted in a much slower download speed was done without a technician visiting my home. The rep was clear that the only option he had for me was a visit from a technician. The appt was scheduled for next week.

While I'd like to stick with Verizon dsl as I have had it with relatively few problems for about 10 years, I don't think my higher 6.5 download speed will be re-established. I called the cable company today. They'll be installing Internet cable tomorrow. My experience seems to support the idea that Verizon is happy to lose dsl customers. To save time here I didn't mention all of the details of my experience with Verizon's tech support but it is definitely the worst customer service I have ever experienced. Hopefully this info is helpful.

Youngblood

join:2009-07-02
Nokesville, VA
Thanks for the info ... but sorry to hear about the mess into which they have dipped you!

From what I have been reading, it is beginning to sound to me as if ...

... if one changes their DSL+POTS Package#1 to ("SameSpeed")DSL+POTS Package#2, you will experience no DSL speed change (at least, not immediately) ...

... BUT ...

... if you change from Package#1 DSL+POTS to just Dry Loop DSL you are treated to The Abuse.

Does that sound like a fair summary to anyone else here?

Perhaps an additional component that has an effect on some is whether or not they are in a FIOS area? That would not be a factor in my situation since I am in a rural area.

superpc

join:2012-07-12
Gloucester, VA
Reviews:
·Cox HSI
reply to Ledgem
Honestly, Verizon is kinda a rip-off. They provide good service, but charge loads for it. Keep in mind there are also a lot of government and state fees tacked on to it though, since you have phone service. I'm thinking of switching myself to DSL Extreme soon, since they both have better prices, and offer higher speeds in my area than Verizon will give me.


New2Cable

@verizon.net
reply to Youngblood
Verizon no longer offers dry loop dsl so no need to be concerned about changing to that particular option. On a side note, I'm very happy with my VOIP telephone provider. I use Ooma. After you purchase their 'box' their is no cost for the basic service (other than about $5 in taxes monthly).

VirtualLarry
Premium
join:2003-08-01
Reviews:
·DSL EXTREME
reply to Ledgem
I have a FIOS double-play bundle now, ~$117/mo for 25/25 (really 30/25) internet, and Extreme HD tv. No phone.

I was previously on a 3Mbit/sec dry loop DSL line, for ~$32/mo.

I was seduced by the higher speeds of FIOS (and it does help, doing Windows Updates faster, along with some SSDs in my computers), but still, I'm on a fixed budget, so that's a big expense. Now I wish I had stuck with my dry loop DSL. It was very reliable too.


trp2525
Premium
join:2008-02-24
Fall River, MA
said by VirtualLarry:

I have a FIOS double-play bundle now, ~$117/mo for 25/25 (really 30/25) internet, and Extreme HD tv. No phone.

I was previously on a 3Mbit/sec dry loop DSL line, for ~$32/mo.

I was seduced by the higher speeds of FIOS (and it does help, doing Windows Updates faster, along with some SSDs in my computers), but still, I'm on a fixed budget, so that's a big expense. Now I wish I had stuck with my dry loop DSL. It was very reliable too.

You might get a bigger bang for your buck on a triple-play bundle on FiOS. I just did some price checking online and it says you can get Extreme HD TV, 50/25 internet and unlimited phone for $119.99/month (plus taxes and fees) with that price guaranteed for 2 years with a 2-year contract.

If you don't like the idea of the 2-year contract, you can get that exact same package for $109.99/month (plus taxes and fees) but with the price guaranteed for only 1 year. This is where I obtained the Verizon pricing information: »www22.verizon.com/home/shop/shop ··· ping.htm

If you opt for the Verizon FiOS Digital Voice phone service instead of the "regular" landline phone service, you will save a good portion of the mandated federal/regulatory fees each month. Also they should give you the pricing I referenced as you are technically upgrading your service from a double-play bundle to a triple-play bundle.

VirtualLarry
Premium
join:2003-08-01
reply to Ledgem
I don't want/need triple play. I have a MagicJack for phone.

Youngblood

join:2009-07-02
Nokesville, VA
reply to Youngblood
Welp, I decided to make the leap ... I just finished changing my old Internet Extra Plan to their Double Play w/Regional Essentials.

The catalyst was opening my Verizon bill and finding that they had quietly increased my monthly Internet charge from 31.99 to 34.99.

So, for what it is worth (yeah, I know) now I have transcripts from 2 different Chat Agents assuring me that my speeds will not change ... that and the fact I have logged my speeds daily for over a year. {fingers crossed}

I will keep you apprised of any Issues that may arise.