|reply to Lynn |
Re: Acanac Inc.
I have checked your ticket and your account and I see you are working with the tecs and the last response to the ticket QKI-77472 on the 28th of June they have asked you to call them.
I also see on your account they have gone through the trouble shooting steps with you for example lantern--speed 384/1120, rco 58/100, nm 17/6, brand new, tplink 8816, speedtest 0.95 down, 0.30 up, pwr cycle modem, clear rad, phone line 1 1/2 ft, no filter, no splitter, pwr direct to wall, downtown login, 1 rad, lantern--speed 384/1728, rco 57/80, nm 18/11, 1.47 down, 0.30up. Once they go through all the trouble shooting steps and it shows these results, the next step is to send in a Bell ticket to find out why you are having this speed issue. Yes if the Bell tec comes out and finds nothing wrong on their end and finds out it is inside wiring problem then you would be charged as we are responsible for the demark point to the pole. In order to resolve your issue and report this to Bell, they first needed to
cover some basic troubleshooting on your end. and they had questions to ask you in order to avoid you any possible charge that may arise from putting a report into Bell. If for any reason Bell finds fault at the customer end, it will be a $99.95 plus tax charge in which Bell IS NOT always responsible to resolve the issue.
I am not saying this is going to happen but it is the warning all reps must tell the customer and customer must agree to before they can send in a ticket.
As you know we rent Bell lines for our DSL service. It could be a case of sending someone out and they will find the problem outside, we don't know.
Your last ticket RUA-94811 when the tec came out you sent back this response:
The technician on Monday June 25,2012 resolved the issue.
According to my mom he climbed on the pole and did something.
If you are still having problems as the last ticket requests can you please give them a call. If they can not resolve this because of the lines you can cancel and ask for refund.
Acanac - horrible service
Nothing resolved. Still 1Mbps service, paying for 6Mbps, constant re-syncing by modem. Not suitable service for my needs.
Submitted by cancellation request to billing via email July 10, 2012.
Will see if they issue the credit as quickly as they can charge your credit card.
Extremely dissatisfed, waring to others...choose some other provider!
|reply to Lynn |
Re: Acanac - horrible service
As expected it has now been three weeks, and Acanac is dragging their feet to issue the refund. I will have to call the credit card company, the better business bureau and the ministry of consumer affairs and file a complaint about this business. By the way they have very bad record with the Better Business Bureau with huge number of complaints.