For weeks at a time I would be without service. I discovered after 8,000 emails to them that the modem that they sold me was faulty.
----8,000 emails? you would have been tagged as spammer if you sent that many
They have replaced it two or three times - always the same sh!t modem model with all the same problems. I finally asked them to refund it so i could buy myself a proper one and they refuse.
---If they tried the modem and that is not the problem that is when we send in a ticket to have a tec come out to find out what the problem us
Who knows it might be their service coming into the house or the modem
--we are responsible for lines from pole to demark not into your home.