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zocor

join:2003-08-11
Roselawn, IN
reply to brandon

Re: Switching to mediacom today. What to expect?

If you buy your own Modem make sure you label it that it is yours. Last year I switched to phone service and the tech swapped out our modem and took mine because my wife didn't know any better.


Anonymous
Premium
join:2004-06-01
IA
kudos:2
said by zocor:

If you buy your own Modem make sure you label it that it is yours. Last year I switched to phone service and the tech swapped out our modem and took mine because my wife didn't know any better.

Techs know if you own or rent.
--
I speak for myself, not my employer.


drslash
Goya Asma
Premium
join:2002-02-18
Marion, IA
said by Anonymous:

said by zocor:

If you buy your own Modem make sure you label it that it is yours. Last year I switched to phone service and the tech swapped out our modem and took mine because my wife didn't know any better.

Techs know if you own or rent.

No they don't. I had to have Chad change my records to show I had a customer owned modem. Many customers who had their own modems from years ago did not have that indicated on their records. I know several myself.
--
Save water...drink beer!
--
#occupytheworkplace
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Obama...it's junior high school all over again!
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Democrats don't mind raising taxes because democrats don't pay taxes.


Anonymous
Premium
join:2004-06-01
IA
kudos:2
Missed your post,

On our laptops/handhelds we see if the modem has "P" or "R" next to it. P stands for purchased and R stands for rented. So if I see "P" next to the MAC I won't take your modem. If I see "R" I will.

If you think you own it and my handheld says you rent it I won't take it but I will have dispatch place it back on your account in disabled status. Now you need to sort things out with CS.
--
I speak for myself, not my employer.


drslash
Goya Asma
Premium
join:2002-02-18
Marion, IA
Like I said, I sorted it out with MediacomChad See Profile If I don't have to call CS I don't. Its kind of amazing how your attitude is pretty pervasive in the Mediacom organization, Chad excepted.


Anonymous
Premium
join:2004-06-01
IA
kudos:2
I have nothing to gain by taking your modem, just saying we can tell if you own or rent.
--
I speak for myself, not my employer.


drslash
Goya Asma
Premium
join:2002-02-18
Marion, IA
said by Anonymous:

I have nothing to gain by taking your modem, just saying we can tell if you own or rent.

All I am saying is that you can't tell if me or another customer owns or rents. Mediacom's records are messed up.


Anonymous
Premium
join:2004-06-01
IA
kudos:2
I guess I did not use the right words. If a customer says it's his/her modem I won't take it. No arguments. I just add it back to the account and that's it.
--
I speak for myself, not my employer.