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hotlynx2

join:2001-01-25
Beaumont, TX

What can cause slow upload speed?

Having problems, checked my speed at speakeasy , shows Download 1540 kbps, upload 2 kbps. Have 3000/512 service. What can cause this?



NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:11
Reviews:
·SONIC.NET
·Pacific Bell - SBC

Many different things. You should begin by posting your modem stats. How to find depends on which modem you have. So tell us that if you don't know where to look.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum



hotlynx2

join:2001-01-25
Beaumont, TX

It a SpeedStream Model 4100, Software Version 1.0.0.53, First Use Date 2007/01/09 00:36:50 GMT, 3008 Kbps (downstream)
512 Kbps (upstream).

Statistics

ADSL Information
Line State UP
Modulation ANSI
Data Path interleaved

To Modem To Internet
Max Allowed Speed (kbps) 3008 512
SN Margin (dB) 21.5 -
Line Attenuation (dB) 27.5 -
Loss of Signal 0 -
Loss of Frame 0 0
CRC Errors 2 3

ATM Information
VPI / VCI 0 / 35
Protocol PPPoE

In Octets 84502
In Errors 0
In Unicast Packets 375
In Non Unicast Packets 0
In Discard Packets 0

Out Octets 71368
Out Errors 0
Out Unicast Packets 460
Out Non Unicast Packets 0
Out Discard Packets 0

PPPoE Information
Session Status UP
Server MAC Address -
Session ID 11911

Any thing else? I spent 3 hrs on the phone on 7/4 to no avail,they sent a truck today and ATT guy checked my line, said there was nothing wrong with it, the guy acted like I was wasting his time. I had to ask him to check it at the box on the house and he did and said "nothing wrong". He took the drop wires loose and checked them back to att. Said must be somthing inside or computer. I have 2 computers doing the same thing! When I got home yesterday the internet light was blinking green on the modem and I had to reboot it. There is a reset button on the modem,what does that do?

--
GA-P43T-ES3G E8400,4GB ram,HD4650 VID,PowerEdge SC430,ECS N2U400-A,AMD XP3200+,1GB ddr memory, Radeon 9800XT AGP,RETIRED:Biostar M7VIG 400,Socket A AMD,XP2800,1Gb ddr , FIC 503+ K6-III+450mhz OC@550MHZ



d_l
Barsoom
Premium,MVM
join:2002-12-08
Reno, NV
kudos:7
reply to hotlynx2

Do other speed test sites show the low upload speed or just speakeasy?
--
TCE Weather



hotlynx2

join:2001-01-25
Beaumont, TX

Yes ,I Tried speedtest.net and att,com/speedtest



d_l
Barsoom
Premium,MVM
join:2002-12-08
Reno, NV
kudos:7
reply to hotlynx2

There is nothing wrong with your upload sync speed, so the problem is either between your computer and the modem OR something is wrong between your DSLAM and your gateway.

Upload speed problems are rare and tough to diagnose. Have you tried a gateway test to see if there is a latency problem?: »SBC DSL FAQ »How do I do a gateway ping test?.

Perhaps you should run a Line Quality Test too?
--
TCE Weather



hotlynx2

join:2001-01-25
Beaumont, TX

1 edit

Did a line quality test, it said bad to the CO I think. This is new to me. Running win7, looking for the command prompt to do the gateway »/testhistory/295832/c4b9b

Things are pointing towards the modem. I saw the power light turn red one time like it was rebooting and the internet light will start flashing green and I have to restart it to get it working again. I have another 4100 coming next week and I will change it out and if that doesn't fix it, HELLO TIME WARNER!

P.S. is there anything special to set up another modem?



hotlynx2

join:2001-01-25
Beaumont, TX

1 edit
reply to d_l

UPDATE : for everyone's info I guess a 4100 modem can go partiality bad. I bought a used 4100 of eBay, it didn't work at all, like it was in bridged mode an resetting did not help it. Never tried the reset on my original, any way I emailed the guy and he refunded my money. Bit the bullet and drove 20 miles to the AT&T store. It was kind of weird, I walked in and a lady wanted to help and I told her I wanted a DSL Modem she had to call one specific guy to come wait on me. I got the impression they didn't sell many. I told him what I wanted and tried to sell me a wireless and I told him no regular wired and not a 2210 (bad reports). They had none on display and he had to go in the back for 20 minutes to find one, a Motorola 3360. I hooked it up to my main computer and went to configure it and it had a redirect and configured it self, plus I had to let it install some software on my computer or it wouldn't finish. OK now I was connected ok so I tried to reconnect to use it with my old airlink wired router,no go. Figured out the new IP access address conflicted with my old router. Luckily I had a newer wireless Trendnet router that it sinked up with no problem. Ran speed test now reporting
2600 down 412 up. Maybe AT&t changed the system so they don't work well with the old modems?????

P.S I am kicking myself paid $75 at AT&T could have got it a walmart for $50.

--
GA-P43T-ES3G E8400,4GB ram,HD4650 VID,PowerEdge SC430,ECS N2U400-A,AMD XP3200+,1GB ddr memory, Radeon 9800XT AGP,RETIRED:Biostar M7VIG 400,Socket A AMD,XP2800,1Gb ddr , FIC 503+ K6-III+450mhz OC@550MHZ



d_l
Barsoom
Premium,MVM
join:2002-12-08
Reno, NV
kudos:7
reply to hotlynx2

Perhaps something was wrong with the receive circuit on the 4100 modem's Ethernet port?

Have you tried a reset on the original 4100 modem since the purchase-return of the 4100 replacement? I'm curious as to whether that might fix a temporary condition or if there was a permanent failure in your original 4100 modem?
--
TCE Weather


poco

join:2009-08-15
North Little Rock, AR

The 4100 may have a failing capacitor. The capacitor that usually goes bad is the large 1000uf 25v cap near the power input. If it is bulging it's bad.

I have fixed a few 4100 just by replacing any bulging capacitors. I was able to find the caps to replace cheap on amazon.

Another thing to check would be the power supply.

Something to check as a possibility on yours.



hotlynx2

join:2001-01-25
Beaumont, TX
reply to d_l

No I haven't tried a reset on my original modem, I didn't earlier because I didn't want to lose my internet completely if it didn't come back. My power supply measured about 18 volts under no load,the eBay 19 volts. Will try reset to see if I can have a spare.
--
GA-P43T-ES3G E8400,4GB ram,HD4650 VID,PowerEdge SC430,ECS N2U400-A,AMD XP3200+,1GB ddr memory, Radeon 9800XT AGP,RETIRED:Biostar M7VIG 400,Socket A AMD,XP2800,1Gb ddr , FIC 503+ K6-III+450mhz OC@550MHZ



hotlynx2

join:2001-01-25
Beaumont, TX
reply to poco

I looked at the one I got off ebay and the capacitor was of the board a little bit but not bulged at the top. I will have to find my old capacitor checker or just replace the capacitors to see if I can have a spare back up. I probably check the voltage under a load to make sure it's around 12 volts. Thanks for the suggestions.
--
GA-P43T-ES3G E8400,4GB ram,HD4650 VID,PowerEdge SC430,ECS N2U400-A,AMD XP3200+,1GB ddr memory, Radeon 9800XT AGP,RETIRED:Biostar M7VIG 400,Socket A AMD,XP2800,1Gb ddr , FIC 503+ K6-III+450mhz OC@550MHZ