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mix

join:2002-03-19
Utica, MI
reply to kingofspain

Re: Naperville Clear QAM Issues, Channel 60 in particular

My thought is, that if you search this message board, you will notice plenty of people who have issues with clear qam tuners built into their tv's. Is this what you are quoting percentages from? Your particular brand of television?


aes128

join:2003-12-19
Saint Clair Shores, MI
I have had no issues at all with my 2 TVs with QAM tuners. They have pretty much been flawless. However I am not sure this proves anything at all. Both are Sony Bravia TVs. I need to do rescans from time to time but for me, all is well and has been.

kingofspain

join:2012-06-27
Naperville, IL
Reviews:
·WOW Internet and..
Click for full size
The specs are from HDHomerun units. Each unit has two tunners and I own two units. The signals between the boxes are the same for the same channels.


WOW_Dan
Premium
join:2011-03-24
Naperville, IL
kudos:36
Those percentages really don't really tell me much, as I don't know the numbers those percentages are related to. It's possible the drop could have been damaged by the bury crew, if the problem came back after the line was buried. As far as signal quality goes, there's nothing I will be able to tell you from here, it would require a technician to come out with a signal meter and locate where the problem is.
--
Dan Della Terza
WOW! Internet, Cable & Phone
Network Operations Center

kingofspain

join:2012-06-27
Naperville, IL
Reviews:
·WOW Internet and..
I have someone coming over on Saturday.

Just fun last night I bought a bi directional +10 amphlifer to put before the splitter since everyone looks at the splitter and says there is your problem even though its worked fine this way for years..

Initially the ampligier fixed the issue and the Symbol Quality went to 100%. Unplugging the amp from its power supply dropped the Symbol Quality to 0.

However later in the evening the Symbol Quality went to 0 while be plugged in.

The amplifier increased the Signal Strength and Quality to near 100% both with and without Symbol Quality.

kingofspain

join:2012-06-27
Naperville, IL
Reviews:
·WOW Internet and..
Wow stopped by and replaced splitter with a "better" one, with less loss, but actually made the picture worse. The signal un-amplified is 100% pixelation. With the amp, no pixelation, strong signal strength, signal spikes, and no symbol quality.

Seems that main issue is the signal in the wow drop box is strong but also fluctuating. A ticket will be created for the network engineers to fix.

If I can read the paper work right, the Tap High Channel 116 is in fluctuation between 3 and 6.

Over the last few days issue has expanded to more signals: 60,63,68.

Other interesting thing is modem TX/RX.
Old paper work said 31/9, new paperwork says 40/6 seems like a big shift in a week. I did have internet freeze last night for 45 seconds around 2:10 AM. UltraModem was responsive, but tracert again could not display where the routing was stopping before service came back.

Wow Dan - Job#s: 962994, 103447


WOW_Dan
Premium
join:2011-03-24
Naperville, IL
kudos:36
It looks like he set up a maintenance work order for the fluctuating tap levels. It is set up for today, but I'm not sure the maintenance department always gets to those the same day, hopefully they will. We should wait until that order is closed out to see if that changes anything. If there's still an issue, we can get this escalated. I know the supervisor here in Naperville, I can talk to him Monday if you're still having a problem.
--
Dan Della Terza
WOW! Internet, Cable & Phone
Network Operations Center

kingofspain

join:2012-06-27
Naperville, IL
Reviews:
·WOW Internet and..
Had one tech over last Sunday that turned into two techs for probably 2 to 3 hours. They tried allot of things, were driving to other drops and the fiber. Net result is that signal is much stronger near 100% on 60, however the picture still deteriorates when it hits the splitter. When they left, the best picture was a +10 db Amp going into a 1 to 4 -10 db splitter. Whatever they did degraded my neighbors cable even worse, as he stated he was getting constant pixelation on his QAM tuner TVs.

I bought an amp on July 4th to see if I could fix the problem on my own. The two techs were against the amp at first, but at the end they embraced it as it was the only way to get a steady picture. I have a 4 tuner HTPC, and 2 tunners can not obtain 60 while 1 tuner can not obtain 63 which never was a problem until 2 weeks ago. Prior to 3 weeks ago, running a 1 to 5 splitter with out issue for the last 5 years of so.

Been really busy the week and its summer so not much taped. Only thing that I notice when watching TV is stoppages around magic times like midnight and 2am. My house is on the warm side, and the UltraTV modem is located in the computer room, and its the noisiest device in the room by far. The UltraTV modem is on its own dedicated line, but I wonder if it is broadcasting noise back down the line which then transfers to the dedicated QAM line. During the UltraTV installation the tech said UltraTV required a filter to be installed on the house feed to prevent the UltraTV signal from interfering other customers.


Big Jimmy

@wideopenwest.com
At this point, what happens if you remove everything but a single splitter (one to the modem, one to the HDHomeRun)? I ask this because it could be that somewhere down the line you've got some weird leakage/backflow which is mucking things up. It's probably not the solution, but at least that way you can 100% rule out that it's the line coming into the house, and not a funky splitter or other device down the line.

kingofspain

join:2012-06-27
Naperville, IL
Reviews:
·WOW Internet and..
Just got a 30 seconds 3am freeze on ESPN. Its wow's way of saying that i need to goto bed. I am pretty sure that the QAM cable going into a HDHomerunner tuner will work without issue, at least it did before. But then it work with a radio shack 5 to 1 slitter for many years before that.