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Marcer
Premium,VIP
join:2007-07-08
Hamilton, ON
kudos:12

1 recommendation

Service Outage Information page

This is a function that has been requested fairly often, and I'm pleased to say has now entered into a "Beta test". We'd like to release it to the community here for testing, and would greatly appreciate your feedback.

You can find it here:

»c0ge.co/OntarioOutage

If you are experiencing an issue, select your city from the list, and any Reported Outages in your area will be displayed.



Farchord
Lost somewhere.

join:2004-08-28
Shawinigan, QC
kudos:1

Hehe none for quebec?



Lotheric
VIP
join:2006-12-17
Trois-Rivieres, QC

I asked about it. I'll post here when I have any info.



lockejcole

join:2010-06-11
Hamilton, ON
reply to Marcer

Now if only I could load this page while my internet was down...


robman50

join:2010-12-14
reply to Marcer

I like this, now I wonder if it is correct. Can not test that because everything seems to be working. (I guess that's a good thing )


jbamford

join:2000-08-18
Oakville, ON
reply to Marcer

It's correctly reporting that Sun TV SD & HD is off the air for Oakville. Although the reported date is listed as "2012-07-06", which is actually tomorrow.


robman50

join:2010-12-14

same here but i haven't turned on my box to see if its true.

Television
Reported since:
2012-07-06 01:10:06 Sun TV both Standard and High Definition feeds are off air.



Farchord
Lost somewhere.

join:2004-08-28
Shawinigan, QC
kudos:1
reply to jbamford

said by jbamford:

It's correctly reporting that Sun TV SD & HD is off the air for Oakville. Although the reported date is listed as "2012-07-06", which is actually tomorrow.

Then I wouldn'T expect to have Sun TV tomorrow! XD

exseven
Premium,VIP
join:2003-05-23
L8E0G6
kudos:1

Pretty sure its due to server time using GMT instead of EDT/EST. I brought this up internally already.

Now SunTV alert still being open on the page is another issue since that was fixed last night



Lotheric
VIP
join:2006-12-17
Trois-Rivieres, QC
reply to Farchord

For the "test" phase, the page will only be available for Ontario residents. This does not rule out a page for Quebec outages in a near future (once the process is automated).


robman50

join:2010-12-14
reply to Marcer

Reported Outages for Grimsby
Service unavailable. Please try again later.

So the only outage is the outages page? LOL To funny
Is it being upgraded to the next stage?


blazer12

join:2004-04-10
Georgetown, ON

Not really accurate. experiencing a cable outage in georgetown. Site currently shows no issues.



Junkie

@blackberry.net

Ditto for Milton. Been watching snow accompanied by my flashing cable modem since 5:00PM. Cogeco's outage page only mentions somethng about an email password problem from September..



Blinkins

@cgocable.net

Out in Oakville too - according to phone msg when you call in it is fairly widespread - both cable and phone (not internet/email ...this time). No indication of when it will be up and no msgs on their site or Facebook.



Blinkins

@cgocable.net

Just posted on Outages page 'We are currently experiencing a service outage due to fiber optic line damage affecting multiple areas. Technicians are working to restore service as soon as possible.'



Blinkins

@cgocable.net
reply to Junkie

We're out in Oakville - cable and phone - but internet up - when you call in they say it is a known issue and fairly widespread.



Thedude

@74.198.9.x
reply to Marcer

Internet and cable still out in Burlington as of 10:15 pm



kim
That Chick
Premium,Mod
join:2001-03-25
ON
kudos:6
Reviews:
·Cogeco Cable
reply to Marcer

A direct link to the Reported Outages page has been added to the left hand menu now so there's no need to have this thread 'stickied' at the top of the page.

Cogeco Reported Outages Page
--
Fluent in 3 languages: English, Sarcasm and Sexual Innuendo.



chdude3

join:2003-07-29
Oakville, ON
reply to Marcer

This outage page does no good if not kept up to date! Experiencing around an 80 minute outage of TV and internet. After no updates on the Outage page despite repeated checking, I finally called in. Only to have the Rep say there's an outage in my area and it was reported an hour ago!

Come on, Cogeco. I'd rather have no Outage page than one that's not updated. Still says there's no outages in Oakville, while our internet is still down and TV just says ONE MOMENT PLEASE.