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santhon2

@broadriver.com

[Modem] Modem

I have a Westell 2200 thats probably 6 years old, should i upgrade to a newer modem gateway with wireless and will that help my speed?


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC
said by santhon2 :

I have a Westell 2200 thats probably 6 years old, should i upgrade to a newer modem gateway with wireless and will that help my speed?

Not a clue. I ran a SpeedStream 4100 modem for 5 3/4 years, before switching to an ADSL2+ provider (CLEC) with no speed issues.

What is your speed problem, and what are the line stats indicated by the modem?
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


santhon2

@broadriver.com
My speed has dropped dramatically the past few days, I'm on the 6mps plan but only getting anywhere from .80 to 1.97. Can't even stream a movie. I'll have to get line stats when i get home. att wants me to do all kinds of unplugging things to test but nothing has changed on my network.


santhon2

@bellsouth.net
Here are the line stats
DSL Statistics
Line State Up
Modulation G.DMT-Mode
Data Path Fast
Transceiver Information
Down Stream Path
SN Margin (db) 4.5
Line Attenuation (db) 43.0
CRC Errors 129583



treyatl2006

join:2012-01-26
Atlanta, GA
Your noise margins are horrible......


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC
reply to santhon2
SN Margin needs to be 9.0 dB, or higher, for reliable service. Under 6.0 and things will fall apart real fast. If this became manifest within the last couple of days, then something has changed. Could be a dying modem, but I'd go for the simple stuff first. If your DSL is shared with dial tone, is there any noise (crosstalk or static) on the line. Also check filters, and that any screw terminals are tight.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

treyatl2006

join:2012-01-26
Atlanta, GA
reply to santhon2
But he looks like he is on fast path.... Tier two tech support should be able to put him on a noise profile and that may be able to fix the SN Noise margins and make his connection stable.


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
He should have been flipped to interleaved automatically for that margin.

medbuyer

join:2003-11-20
Pearland, TX
kudos:4
I had to ask to a different noise profile before with tech support which the OP might need to do.

From my experience, not unless you ask or complain, they won't move it.


tigerpaw509

join:2011-01-19
reply to santhon2
No amount of "profile" changing will correct your
problem.You need to test from you nid and see
if your numbers change,if they remain the same
you need a tech visit.


santhon2

@broadriver.com
SN went to 7 on the next test. My problem started when they installed uverse at the house across the street that routes off the same pole, would that make a difference?

Zoder

join:2002-04-16
Miami, FL
They might have switched the pair you are on. Test at the NID as tigerpaw said. If it's a line problem, it's not going to get fixed until you have a tech out there.


santhon2

@bellsouth.net
Tested at NID
SN Margin 13.0
Line Attenuation 13.5
Running at over 7.11 mps

Thanks for everyones help, I am going to hard wire the modem directly to the NID unless someone say's i shouldn't?
I have it running that way now temporarily and it's smokin fast.


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
That configuration is called a "home run", and it is the preferred configuration.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum