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obdurl

join:2012-06-25
Muskogee, OK
reply to obdurl

Re: [Speed] Suddenlink Cable internet Lag

Also running any software to test for open ports shows that there are no open ports. It is my understanding that you have to have a program running on the device to check for open ports. T or F!

Ports being unblocked are required by the online gaming since they are used in the games.


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink
Yes and no. Every device with a software firewall (computers) will have ports open and ports blocked. Then your router has a firewall that also does the same. So from the computer you need to make sure that BOTH are allowing the right ports. Usually from your PlayStation you only have to configure the router properly.

That said, you have done a GREAT thing in having a doc3 modem and a phone modem running on the same line. I have been wondering this solution for another SL customer. If it is at all possible, can you plug your PlayStation directly into the doc 3 modem and see if the speed issue is still there? Don't want to jump ahead of myself, but it's possible that your router is starting to struggle.

Would also like to hear how your netflix is loading on the computer.

And how are your main devices hooked to the router. Desktop I would assume wired, all else wireless?

Also did some looking into the PS3 speed issue and it seems that you can attempt doing a couple more things. (If you could first try direct to the doc3 modem to rule out the router.) One of the settings in the router is to place an IP in the DMZ which means it is outside of the firewall and 100% seeable from the outside. You would need to first give your ps3 a static IP and then use that for the DMZ. You can also try going into the setup of the PS3 (keep in mind i don't own one) and there should be something along the lines of an easy network setup and a full/advanced network setup. Inside that there should be the option to disable UPNP. That setting being turned OFF has seen speed boosts in numerous instances I seen.

As far as the tcp/ip numbers there, the Mac should be managing those numbers itself and the same for the PS3, though the ps3 is clearly thinking it's on a slower connection.
--
20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old

obdurl

join:2012-06-25
Muskogee, OK
First let me describe my Cable Line.
1. Single line from the Suddenlink trunk on the pole to the box on the side of the house.
2. This line has a 2-way splitter that has one line run for my cable tv and one line to the modem with one wall adapter and a short line from that to the modem that was an Arris TM602a for Telephone and Internet. Now Suddenlink Technicians put another 2-way splitter on the end of the short coax with one line going to the Telephone Modem and one to the new Arris Docsis 3.0 modem.

Netflix on the Mac Pro Desktop started up with a couple of pauses for buffering within the first minute then seemed to gain on the buffering with out and pauses. Gained at least 10 minutes ahead of current play.

Netflix on the PS3 seems to be running okay also. Haven't noticed any pauses so far.

Next, My internet modem is connected to my Airport Express. I have a Mac Pro DeskTop, MacBook Pro Laptop, PS3, and Apple TV that are all hard wired in to the Router. My iPhones and iPad are wireless.

The Airport Extreme does not have a DMZ function and I also have it set up for Port Forwarding per requirements set up by the Game Manufacturers in order to send send and receive all data to the game and I also have a static IP address reserved for the PS3.

I did connect the PS3 direct to the new Modem and there was no change in any speeds at the time of the test. Dnload speeds ranged from 5.5 to 6.5 and upload stayed around 1.0 to 1.1 but had a couple of time it dropped to 880.1.

I have run new test from this site since the modem was installed and you can see them at »/testhistory/1835780/45977.

As stated last night I could not even play because of the lag. I even tried a private match with a friend this morning and I had to quit the game and restart it so I could join his party.

After that I was even disconnected a couple of time saying that the server timed out.

I am positive the problem has gotten worse with the new modem. Just wished it could be figured out.

Thanks for you help. I really to appreciate you taking the time.

obdurl

join:2012-06-25
Muskogee, OK
reply to moldypickle
This new modem is definitely not fixing the issue. My PS3 connection test is fluctuating so bad. I can check the speed one moment and it is down to 988.0 kbps dnld and 1.0 upld then the nest moment it is 5.8mbps dnld and 1.1 upld then 11.0 dnld and 1.2 upload. This is crazy. My online game has even got to the point several time that the game play looks like stop motion animation in the early test stages.


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink

1 edit
I can't seem to access your Netalyzer test results at all. :/

Have you tried uncheckmarking the UPNP setting in your ps3? Showed promise in similar problems looking online.

I would also ask you to post up the stats from the modem signal page for the Doc3 modem if you could.

obdurl

join:2012-06-25
Muskogee, OK
Yes UNPN is off the entire time.

Hope this data helps. I called another SL Tech this morning because lag was so bad. He is going to get the line drop from the pole since it has been up for more than 7 years. Due to TRX packets that are sent and received. The packets are only getting 1/3 or less repaired. He said this is way to bad but may not fix the issue but it needs to be addressed. He said this time if this does not fix the issue that they may have to look at their servers. It appears that their is not too many people on this node. He only say my Modem and one other persons.

Some Modem Stats:

Status HW/FW Versions Event Log CM State Advanced
RF Parameters
Downstream

DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 196 573.00 MHz -2.36 dBmV 36.39 dB 256QAM 2503468819 1563 5541
Downstream 2 195 567.00 MHz 1.59 dBmV 37.94 dB 256QAM 2029290229 2059 10124
Reset FEC Counters
Upstream

UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 3 35.00 MHz 48.25 dBmV DOCSIS1.x (TDMA) 2560 kSym/s 16QAM
Status
System Uptime: 1 d: 21 h: 45 m
Computers Detected: staticCPE(0), dynamicCPE(1)
CM Status: OPERATIONAL
Time and Date: Sat 2012-07-07 14:57:14

Interface Parameters
Interface Name Provisioned State Speed (Mbps) MAC address
LAN Enabled Up 100(Full) 00:1D:CD:C5:89:77
CABLE Enabled Up ----- 00:1D:CD:C5:89:78
USB Enabled Down ----- 00:1D:CD:C5:89:79

Modem QOS Page:

QoS
SFID Service Class Name Direction Primary Flow Packets
27450 ---- Upstream Yes 3227267
3613 ---- Upstream No 0
31014 ---- Downstream Yes 0
3730 ---- Downstream No 0

Modem: CM DHCP Log
Product DHCP VQM QoS Config Params Basic
CM DHCP LOG 1
Thu, 01 Jan 1970 00:00:29 +0000
Message Type (BOOTREQUEST=1, BOOTREPLY=2): 1
Hardware Address Type: 1
Hardware Address Length: 6
Hops: 0
Transaction ID: 1881172855
Seconds Elapsed: 0
Bootp Flags: 0
ciaddr: 0.0.0.0
yiaddr: 0.0.0.0
siaddr: 0.0.0.0
giaddr: 0.0.0.0
chaddr: 00.1d.cd.c5.89.78
Host Name:
Filename:
Optional Parameters field (options) =
Option 53 (TLV): 35 01 01 (DHCP_DISCOVER)
Option 60 (TLV): 3c 0a 646f63736973332e303a
CM DHCP LOG 2
Thu, 01 Jan 1970 00:00:30 +0000
Message Type (BOOTREQUEST=1, BOOTREPLY=2): 2
Hardware Address Type: 1
Hardware Address Length: 6
Hops: 1
Transaction ID: 1881172855
Seconds Elapsed: 0
Bootp Flags: 0
ciaddr: 0.0.0.0
yiaddr: 10.243.2.227
siaddr: 172.24.120.21
giaddr: 10.4.16.1
chaddr: 00.1d.cd.c5.89.78
Host Name:
Filename:
Optional Parameters field (options) =
Option 53 (TLV): 35 01 02 (DHCP_OFFER)
Option 54 (TLV): 36 04 ac187815
Option 51 (TLV): 33 04 000156cc
Option 01 (TLV): 01 04 fffff000
Option 02 (TLV): 02 04 ffffaba0
Option 03 (TLV): 03 04 0af30001
Option 04 (TLV): 04 04 ac187815
Option 07 (TLV): 07 04 7f000001
CM DHCP LOG 3
Thu, 01 Jan 1970 00:00:30 +0000
Message Type (BOOTREQUEST=1, BOOTREPLY=2): 1
Hardware Address Type: 1
Hardware Address Length: 6
Hops: 0
Transaction ID: 1881172855
Seconds Elapsed: 0
Bootp Flags: 0
ciaddr: 0.0.0.0
yiaddr: 0.0.0.0
siaddr: 0.0.0.0
giaddr: 0.0.0.0
chaddr: 00.1d.cd.c5.89.78
Host Name:
Filename:
Optional Parameters field (options) =
Option 53 (TLV): 35 01 03 (DHCP_REQUEST)
Option 60 (TLV): 3c 0a 646f63736973332e303a
CM DHCP LOG 4
Thu, 01 Jan 1970 00:00:32 +0000
Message Type (BOOTREQUEST=1, BOOTREPLY=2): 2
Hardware Address Type: 1
Hardware Address Length: 6
Hops: 1
Transaction ID: 1881172855
Seconds Elapsed: 0
Bootp Flags: 0
ciaddr: 0.0.0.0
yiaddr: 10.243.2.227
siaddr: 172.24.120.21
giaddr: 10.4.16.1
chaddr: 00.1d.cd.c5.89.78
Host Name:
Filename:
Optional Parameters field (options) =
Option 53 (TLV): 35 01 05 (DHCP_ACK)
Option 54 (TLV): 36 04 ac187815
Option 51 (TLV): 33 04 000154d6
Option 01 (TLV): 01 04 fffff000
Option 02 (TLV): 02 04 ffffaba0
Option 03 (TLV): 03 04 0af30001
Option 04 (TLV): 04 04 ac187815
Option 07 (TLV): 07 04 7f000001
CM DHCP LOG 5
Fri, 06 Jul 2012 05:19:09 +0000
Message Type (BOOTREQUEST=1, BOOTREPLY=2): 1
Hardware Address Type: 1
Hardware Address Length: 6
Hops: 0
Transaction ID: 1881172855
Seconds Elapsed: 0
Bootp Flags: 0
ciaddr: 10.243.2.227
yiaddr: 0.0.0.0
siaddr: 0.0.0.0
giaddr: 0.0.0.0
chaddr: 00.1d.cd.c5.89.78
Host Name:
Filename:
Optional Parameters field (options) =
Option 53 (TLV): 35 01 03 (DHCP_REQUEST)
Option 60 (TLV): 3c 0a 646f63736973332e303a
CM DHCP LOG 6
Fri, 06 Jul 2012 05:19:11 +0000
Message Type (BOOTREQUEST=1, BOOTREPLY=2): 2
Hardware Address Type: 1
Hardware Address Length: 6
Hops: 0
Transaction ID: 1881172855
Seconds Elapsed: 0
Bootp Flags: 0
ciaddr: 10.243.2.227
yiaddr: 10.243.2.227
siaddr: 172.24.120.21
giaddr: 0.0.0.0
chaddr: 00.1d.cd.c5.89.78
Host Name:
Filename:
Optional Parameters field (options) =
Option 53 (TLV): 35 01 05 (DHCP_ACK)
Option 54 (TLV): 36 04 ac187815
Option 51 (TLV): 33 04 00015ec5
Option 01 (TLV): 01 04 fffff000
Option 02 (TLV): 02 04 ffffaba0
Option 03 (TLV): 03 04 0af30001
Option 04 (TLV): 04 04 ac187815
Option 07 (TLV): 07 04 7f000001
CM DHCP LOG 7
Fri, 06 Jul 2012 17:47:27 +0000
Message Type (BOOTREQUEST=1, BOOTREPLY=2): 1
Hardware Address Type: 1
Hardware Address Length: 6
Hops: 0
Transaction ID: 1881172855
Seconds Elapsed: 0
Bootp Flags: 0
ciaddr: 10.243.2.227
yiaddr: 0.0.0.0
siaddr: 0.0.0.0
giaddr: 0.0.0.0
chaddr: 00.1d.cd.c5.89.78
Host Name:
Filename:
Optional Parameters field (options) =
Option 53 (TLV): 35 01 03 (DHCP_REQUEST)
Option 60 (TLV): 3c 0a 646f63736973332e303a
CM DHCP LOG 8
Fri, 06 Jul 2012 17:47:31 +0000
Message Type (BOOTREQUEST=1, BOOTREPLY=2): 2
Hardware Address Type: 1
Hardware Address Length: 6
Hops: 0
Transaction ID: 1881172855
Seconds Elapsed: 0
Bootp Flags: 0
ciaddr: 10.243.2.227
yiaddr: 10.243.2.227
siaddr: 172.24.120.21
giaddr: 0.0.0.0
chaddr: 00.1d.cd.c5.89.78
Host Name:
Filename:
Optional Parameters field (options) =
Option 53 (TLV): 35 01 05 (DHCP_ACK)
Option 54 (TLV): 36 04 ac187815
Option 51 (TLV): 33 04 00015197
Option 01 (TLV): 01 04 fffff000
Option 02 (TLV): 02 04 ffffaba0
Option 03 (TLV): 03 04 0af30001
Option 04 (TLV): 04 04 ac187815
Option 07 (TLV): 07 04 7f000001
CM DHCP LOG 9
Sat, 07 Jul 2012 05:47:40 +0000
Message Type (BOOTREQUEST=1, BOOTREPLY=2): 1
Hardware Address Type: 1
Hardware Address Length: 6
Hops: 0
Transaction ID: 1881172855
Seconds Elapsed: 0
Bootp Flags: 0
ciaddr: 10.243.2.227
yiaddr: 0.0.0.0
siaddr: 0.0.0.0
giaddr: 0.0.0.0
chaddr: 00.1d.cd.c5.89.78
Host Name:
Filename:
Optional Parameters field (options) =
Option 53 (TLV): 35 01 03 (DHCP_REQUEST)
Option 60 (TLV): 3c 0a 646f63736973332e303a
CM DHCP LOG 10
Sat, 07 Jul 2012 05:47:42 +0000
Message Type (BOOTREQUEST=1, BOOTREPLY=2): 2
Hardware Address Type: 1
Hardware Address Length: 6
Hops: 0
Transaction ID: 1881172855
Seconds Elapsed: 0
Bootp Flags: 0
ciaddr: 10.243.2.227
yiaddr: 10.243.2.227
siaddr: 172.24.120.21
giaddr: 0.0.0.0
chaddr: 00.1d.cd.c5.89.78
Host Name:
Filename:
Optional Parameters field (options) =
Option 53 (TLV): 35 01 05 (DHCP_ACK)
Option 54 (TLV): 36 04 ac187815
Option 51 (TLV): 33 04 0001625c
Option 01 (TLV): 01 04 fffff000
Option 02 (TLV): 02 04 ffffaba0
Option 03 (TLV): 03 04 0af30001
Option 04 (TLV): 04 04 ac187815
Option 07 (TLV): 07 04 7f000001

NUBOT SOFTWARE RESULTS:
Timestamp Internal Address Real Address Remote Address Connect Time Latency Download Speed Upload Speed
2012-07-07 15:54 10.0.1.6 74.195.217.22 64.9.225.152 183 ms 84 ms 7.833 Mbit/s 0.853 Mbit/s
2012-07-07 14:58 10.0.1.6 74.195.217.22 4.71.251.159 31 ms 36 ms 13.673 Mbit/s 1.528 Mbit/s
2012-07-07 14:05 10.0.1.6 74.195.217.22 216.156.197.160 65 ms 72 ms 9.043 Mbit/s 1.468 Mbit/s
2012-07-07 13:11 10.0.1.6 74.195.217.22 38.98.51.44 90 ms 96 ms 8.129 Mbit/s 1.502 Mbit/s
2012-07-07 11:21 10.0.1.6 74.195.217.22 4.71.251.159 35 ms 35 ms 6.945 Mbit/s 1.537 Mbit/s
2012-07-07 10:28 10.0.1.6 74.195.217.22 38.107.216.41 56 ms 60 ms 9.765 Mbit/s 1.509 Mbit/s
2012-07-07 09:34 10.0.1.6 74.195.217.22 38.107.216.20 54 ms 59 ms 11.393 Mbit/s 1.451 Mbit/s
2012-07-07 08:40 10.0.1.6 74.195.217.22 4.71.254.146 60 ms 64 ms 10.349 Mbit/s 1.567 Mbit/s
2012-07-07 07:46 10.0.1.6 74.195.217.22 64.9.225.186 79 ms 84 ms 8.427 Mbit/s 1.556 Mbit/s
2012-07-07 06:52 10.0.1.6 74.195.217.22 216.156.197.173 57 ms 57 ms 11.915 Mbit/s 1.569 Mbit/s
2012-07-07 04:59 10.0.1.6 74.195.217.22 38.106.70.159 53 ms 58 ms 11.698 Mbit/s 1.572 Mbit/s
2012-07-07 04:06 10.0.1.6 74.195.217.22 38.102.0.108 83 ms 88 ms 10.697 Mbit/s 1.550 Mbit/s
2012-07-07 03:12 10.0.1.6 74.195.217.22 74.63.50.44 66 ms 63 ms 10.974 Mbit/s 1.568 Mbit/s
2012-07-07 02:18 10.0.1.6 74.195.217.22 38.98.51.44 93 ms 94 ms 10.364 Mbit/s 1.534 Mbit/s
2012-07-07 01:24 10.0.1.6 74.195.217.22 38.107.216.41 54 ms 60 ms 11.655 Mbit/s 1.567 Mbit/s
2012-07-07 00:30 10.0.1.6 74.195.217.22 4.71.251.159 30 ms 34 ms 12.578 Mbit/s 1.532 Mbit/s
2012-07-06 23:36 10.0.1.6 74.195.217.22 38.98.51.44 91 ms 95 ms 11.474 Mbit/s 1.478 Mbit/s
2012-07-06 22:42 10.0.1.6 74.195.217.22 216.156.197.173 56 ms 70 ms 15.767 Mbit/s 1.402 Mbit/s

obdurl

join:2012-06-25
Muskogee, OK
Click for full size
downloadICSI Netalyz···2012.pdf 175,805 bytes
PDF file
Here is the results from the PDF file you could not open. I am trying again.

obdurl

join:2012-06-25
Muskogee, OK
Sorry this one does not work either. Do you care to share your email?


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink

1 edit
Did receive your email, will be back in a bit

Ok, it seems your router is blocking a couple ports, but shouldn't be a problem in terms of gaming. It's showing your bandwidth right at the 15/1.5 where it should be if that is your package. Seeing that speed in a few of your other tests also.

Your power and signal stats look ok, though if you post signal stats again, you don't need like the bottom half or more. Pretty much cut out the logs part.

We're starting to run out of anything we could try and find from the user end of things. After that drop is replaced, if the latency doesn't get better keep a smoke ping running and print/keep track of results so you can show the techs the problems.

Finally, the guy that told you there were only 2 modems on the node was either lying to you or didn't phrase it properly. A node would be, in a lot of cases, your neighborhood or entire town. Now there might be 2 modems on your street or coming off that leg of the amp, but definently not your node.

I forgot to ask, is there ANY issues with your cable telephone service?

obdurl

join:2012-06-25
Muskogee, OK
That might be true about the customers in my area. He was using new software and was trying to figure it out. I must also state that I live in the edge of town out in the country. It is 8 miles to the center of town. So he might just me seeing one leg of the node. He was really trying to help. He is a gamer also and understands my issue. He checked several things. His supervisor was even asking why it was taking so long for the call. He just told them he was listing to my issues and what had been done so far and he was checking line data from the past and saw a significant problem since April of this year and as of to day was it was the worst yet.

No I haven't had much trouble with the cable phone at all other than the caller id on the television. But that is a separate issue.

As far as the band with:
The PS3 tests are still low and fluctuating from 5Mbps to 6.6Mbps and occasionally dropping to 500 Kbps on dnld.

I always tell the SL Techs that I have pretty good service from me to SL but not to the PS3 that goes beyond that. Sony says that if the speed if fluctuating so bad, the issue relies with SL and not the PS3. That parts is working fine.

Who knows. But I think SL is going to back trace through the the servers. They also say that they are not blocking any ports or throttling anything. All test I run with 3rd party software show that the gaming ports are blocked and it says that even when running the tests from the PS3 browser. Thats why I was asking if they would show up blocked if there was no software using them in order to show them open.


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink
No, at the isp level the ports are either open or closed. You can get any number of freeware will scan all ports and tell you which are open/closed. Obviously you'll have to compare that to what you have setup in the router's firewall aswell.

What I'm confused about now is that your phone is not having any issues with latency but the PS3 is. If it's a latency issue on the isp side then the phone *should* be getting hit also.

Can you replicate all these speed test issues and latency problems from the wired in desktop also?

Also forgot to ask if your Appletv is sharing up any tv across the network? Background syncing or streaming programs can hit a network hard enough to cause lag in games if not setup properly.
--
20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old

obdurl

join:2012-06-25
Muskogee, OK
I asked about the ports since the online games require it. I have also followed Acitvisions instructions by following the steps to portforward my router for the PS3. But you have to remember I have even connected the PS3 direct to the modem and had the same issues since with out the router all the ports should be open.
I have run several 3rd party web apps to scan for open ports both from the MAc and from the PS3. Most of them say that all the ports are closed and SL says they do not have any ports blocked. Some programs may say that there are maybe a dozen ports open and they are not the ones I am trying to open.

Replicating the issues on my Mac Pro is kinda hard to do when normal internet usage works okay as a norm. My connection to SL from the Mac works great and fast pretty much. I do not play online games on it. But when the PS3 connects to Sony or the Game servers I have problems.

The Apple TV is asleep when I am play games. But yes I have it shared to my Mac and it only is shared when the Mac is on.

I did just realize that the 2 modems I have that the Lan is enabled up to 100 mg and I guess the (Full) means Full Duplex. I am wondering why and if it should be cranked up to 1000 mg(Full) on the rate since MY Router, My Mac Pro, and My PS3 are compatible with 10, 100, and 1000 mg. Is that an issue or not a concern at all?

Docsis 3.0

IP and MAC ADDR PARAMETERS
Interface Name Provisioned State Speed MAC address IP address Subnet Mask
LAN Enabled Up 100(Full) 00:1D:CD:C5:89:77 192.168.100.1 255.255.255.0
CABLE Enabled Up ----- 00:1D:CD:C5:89:78 10.243.2.227 255.255.240.0
USB Enabled Down ----- 00:1D:CD:C5:89:79 ----- -----

jdmm72

join:2002-02-12
Nitro, WV
Reviews:
·Suddenlink
reply to moldypickle
My guess is that voice and data travel different paths over SLs network. My ping is times are at 135ms on data side right now, or .135s, which would be noticible to a human, as we can detect at 100ms or better. Yet, I have no noticible lag on my phone.

Voice has a high priority over most networks.


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink
said by jdmm72:

My guess is that voice and data travel different paths over SLs network. My ping is times are at 135ms on data side right now, or .135s, which would be noticible to a human, as we can detect at 100ms or better. Yet, I have no noticible lag on my phone.

Voice has a high priority over most networks.

Figured they were prioritized, but any time I've seen severe latency issue, the phones usually wonk out too. Of course I'm talking far higher than 100ms too....

Would be interesting to get to talk to an engineer about how the phone is setup in the network.
--
20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old