peterboroAvatars are for posersPremium
join:2006-11-03
Peterborough, ON | No show Bell techs I have been doing some case law research on filing a lawsuit against Bell Canada for their system access fee scam and came across this gem.
»www.canlii.org/eliisa/highlight.···801.html |
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 mlernerPremium
join:2000-11-25
Nepean, ON
kudos:5 | Basically comes down to this: "For the reasons that follow, I have concluded that this case is not appropriate for certification. In simple terms, a contract is nothing more than a mutual promise"
Although there are exceptions in the telecom policy. For instance repair jobs on voice service have to be done in a certain period of time but that does not pertain to installations. |
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peterboroAvatars are for posersPremium
join:2006-11-03
Peterborough, ON | Sounds like the "up to' promise and a new common law principle in Canada. Of course if you or I reneged on a contract that is a mutual promise we would be in an actionable position. |
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mlernerPremium
join:2000-11-25
Nepean, ON
kudos:5 | Of course, the law does not apply to Bell. |
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I remember that summer Bell did hire a lot of extra workers. The problem with Bell was they hired anyone and didn't screen anyone resulting in too many incompetent workers. Jobs that were supposed to get done didn't get done because the workers didn't know what to do and they kept on sending more workers who couldn't fix the same problem then sent even more. This was the primary reason for all the backlog. Problems that were never solved. |
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| said by ChuckcZar :I remember that summer Bell did hire a lot of extra workers. The problem with Bell was they hired anyone and didn't screen anyone resulting in too many incompetent workers. Jobs that were supposed to get done didn't get done because the workers didn't know what to do and they kept on sending more workers who couldn't fix the same problem then sent even more. This was the primary reason for all the backlog. Problems that were never solved.
Its true, most of them didn't have any previous experience in the industry but you can't blame them. They got 2 weeks training and then went straight to the field. Very rediculous when you think about it. The job has an 8 month average learning curve. |
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 PaoloMr. Wireless
join:2004-05-29
canada | that sucks that people spend all day waiting for a bell teck and they never show up. anything we as consumers can do?
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Happiness is like peeing your pants... Everyone can see it, but only you can feel its Warmth!! |
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| Actually there is something that customers may do but it comes at a price. I'm not sure if Bell is still doing this but there was a trial recently where for installations the customer was given a specific time for their appointment instead of the usual AM, PM, all day, or EVE time slots. They would have to pay extra for this though. |
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Jez
join:2012-06-13
Ottawa, ON | Just waited 4 hours for a no-show.
We organised for our neighbor to be home this whole time as well, as the last tech (4th so far) diagnosed the problem as being in their basement (we live above them) but was unable to access it as they weren't home.
So after just ringing Bell to find out what happened, the official explanation is that the tech allegedly left at 6pm after changing something on the OUTSIDE of the building (already done by the 2nd tech we had out 2 months ago). However, I am calling B.S. as we have been here the whole time and would know if someone was in our driveway.
And our internet connection just dropped out again!!!
So yes, there is something you can do... Cancel your service, which is what we're doing tomorrow. I'm done with these retards. |
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