|reply to pnh102 |
Re: Be Realistic
As someone who comes from Internet Support, its a pain in the ass. Most of our customers had our equipment and even then there was a lot of diversity which would trip up agents....
Then we'd get someone with a hand me down modem that we didn't even know the specs for let alone what the interface was like, and they wouldn't know how to even log into it.
This is also why we refused to support routers too many variables. Were sure it will work but if theres a problem direct connection and test.