reply to jdrail Hi Lynn, Just a followup to the longstanding problem with our internet service.
We finally decided to deal with Rogers directly. We went after them for longstanding problems we've had with the Cable TV reception. We actually found the information that tied the two together on the Acanac forums.
Interestingly Rogers came in a little over 48 hours (not the 5 to 7 days garbage). The entire cable line from the house to the pole was replaced. The connectors were replaced on a previous visit.
It's only been a couple of days but the internet has remained stable since. Still guarded but hoping we've come to the end of this saga.
I feel bad.
Your company along with other resellers is really getting the shaft from Rogers. They're either providing inferior service to the resellers or are completely incompetent. I can't think of a third excuse.
I've given an update to Acanac. We'll follow up with them in a week and let them know if this is completely resolved.
This was the fourth service call to Rogers. It could have (and should have) been fixed on the first.