jdrail
join:2012-06-16
Toronto, ON Reviews:
 ·Acanac
| reply to jdrail
Re: If you're considering them for cable STAY AWAY Again I'm going to stand by my original comments but not for the same reasons.
After checking other forums it appears the problem is widespread among other cable users and is related to Rogers network.
We're still disconnecting 10 to 15 times a night.
Acanac put in a ticket to Rogers. They called yesterday saying they would be here in 15 minutes and then no-showed (not the first time). It's been rescheduled We'll see if they show up tomorrow.
IF DSL is an option for you, go for it. We had DSL before but highspeed DSL is not available in our area - only lite.
I noticed Teksavvy went to the CRTC about a similar issue a few months ago. I hope Acanac will do the same. |
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LynnPremium
join:2011-08-11
Trenton, ON
kudos:7 | I will have to mention this to Paul if this is what is happening. |
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| reply to jdrail
I'm having a 16 hour down time (still ongoing) for my cable internet since yesterday. Email to emergency@acanac.com and support were not reponded. |
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LynnPremium
join:2011-08-11
Trenton, ON
kudos:7 | yzhang018 please keep your post to ONE thread and I have asked you on the other thread to pm me with your user information. |
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jdrail
join:2012-06-16
Toronto, ON Reviews:
·Acanac
| reply to jdrail
Hi Lynn,
Just a followup to the longstanding problem with our internet service.
We finally decided to deal with Rogers directly. We went after them for longstanding problems we've had with the Cable TV reception. We actually found the information that tied the two together on the Acanac forums.
Interestingly Rogers came in a little over 48 hours (not the 5 to 7 days garbage). The entire cable line from the house to the pole was replaced. The connectors were replaced on a previous visit.
It's only been a couple of days but the internet has remained stable since. Still guarded but hoping we've come to the end of this saga.
I feel bad.
Your company along with other resellers is really getting the shaft from Rogers. They're either providing inferior service to the resellers or are completely incompetent. I can't think of a third excuse.
I've given an update to Acanac. We'll follow up with them in a week and let them know if this is completely resolved.
This was the fourth service call to Rogers. It could have (and should have) been fixed on the first.
Thanks for all your patience. |
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reviep
join:2002-06-14
Guelph, ON | Given the cause of the outages it would be nice of you to update the title of your post? |
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