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derekivey

join:2006-03-30
Mechanicsburg, PA
kudos:1

reply to derekivey

Re: [Business] Comcast SMCD3G-CCR no longer listening on HTTP/HT

Ok, I was able to reboot it and the web interface started working again.

tdiddy

join:2004-02-11
Houston, TX

I'm having the same issue - the cusadmin login is not working. I've rebooted the router and that didn't change anything.



NetFixer
From my cold dead hands
Premium
join:2004-06-24
The Boro
Reviews:
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1 edit

said by tdiddy:

I'm having the same issue - the cusadmin login is not working. I've rebooted the router and that didn't change anything.

If you are implying that you can reach the router's login page with http, but the cusadmin password does not work, that is a different situation from the OP's.

What you have sounds like what happened to many of us in May, when Comcast first forced the faulty 3.1.4.51.1 firmware to the SMCD3G-CCR, and then had to revert to the older 1.4.0.49.7-CCR firmware. After the 1.4.0.49.7-CCR firmware was reloaded, many users could no longer use the cusadmin account. The fix was to call support at 800-391-3000 and have a business class tech either rebuild your profile or reset the cusadmin password. If you have a dynamic IP address account, you can probably just do a pushbutton factory default reset on your SMCD3G-CCR (but if you have any port forwarding rules setup, you will lose those with a factory default reset).
--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower


NetFixer
From my cold dead hands
Premium
join:2004-06-24
The Boro
Reviews:
·Comcast Business..
·Vonage
·Cingular Wireless
·Comcast

reply to derekivey

said by derekivey:

Ok, I was able to reboot it and the web interface started working again.

Now that you can access the router's admin server again, you might want to check the Firewall Options page. I have seen not having the Disable Gateway Smart Packet Detection "feature" checked sometimes cause the router to lose its http admin server (and also sometimes just lockup in general).



--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower

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