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[Extreme Plus] internet down about one hour - Toronto

couldnt access internet today between about 3pm and 4pm. network had no internet access and windows troubleshoot said "DNS service no response".

this was problem for both wired and wireless computers and PS3.

this happens about once or twice per week and otherwise getting good internet service. is this a problem on my end. i doubt it as it seems to be a rogers issue. what do you think? any help appreciated.

new cisco n modem in bridge mode. dlink dir655 router. win 7.