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Tylr

@suddenlink.net

lost power for two days, but SL shows 12GB of usage? How?

Last week's storm was so bad that my neighborhood lost power
for over two days. There was no power to my house, so I had
no use for my PC, TV... let alone the cable modem and router.

So... imagine my surprise when I looked on Suddenlink's
website and noticed 12GB of usage during those two days.
(first day was 5GB and second day was 7GB)

How was that even possible? I'm well under my 250 gb cap,
so it doesn't really matter that much to me. Stil.... it's
kind of strange, no?


jdmm72

join:2002-02-12
Nitro, WV

That is my same issue. I had no power, was gone from the house, yet somehow I used 10.18GB of data.

see »Suddenlink Metering, or I throw a BS flag!!!



Cabal
Premium
join:2007-01-21
reply to Tylr

Good find, now a front page item: »Suddenlink Latest ISP Whose Meters Don't Work
--
If you can't open it, you don't own it.


SDLashley1

join:2011-07-19
reply to Tylr

Hi Tylr - Ashley here, from Suddenlink. Could you please send me your account address? I'll work with our corporate IT team to investigate this for you. ashley@suddenlink.com


jdmm72

join:2002-02-12
Nitro, WV
reply to Cabal

Opps, that got out!!!


ricky_005

join:2012-01-17
united state
reply to Tylr

Rather easy answer ... Their Screwing You ... The majority would call it thief. A politician on the other hand would simply call it a simple mistake!



moldypickle

join:2009-01-04
Haughton, LA
kudos:2

You just gave the grammar Nazi a heart attack.


areacode304

join:2006-08-26
WV

said by moldypickle:

You just gave the grammar Nazi a heart attack.

Turns out it was just indigestion.


Al3sinth
Trippin'
Premium
join:2003-07-08
Charleston, WV
reply to Tylr

On my most recent bill I was charged $3.99 for a movie that was released in 2009 and was on a public channel....



moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink

said by Al3sinth:

On my most recent bill I was charged $3.99 for a movie that was released in 2009 and was on a public channel....

LMAO wtf..... Have you called in yet? I would love to hear what they told you!!!
--
20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old


Al3sinth
Trippin'
Premium
join:2003-07-08
Charleston, WV

said by moldypickle:

LMAO wtf..... Have you called in yet? I would love to hear what they told you!!!

I contacted them through chat and they removed it "as a courtesy"...
He said it was rented on demand which is impossible as it never was on demand, and if it was on demand it was 2-3 years ago.

areacode304

join:2006-08-26
WV

said by Al3sinth:

"as a courtesy"

"We hoped that you wouldn't actually look at your bill. Damn it."

jdmm72

join:2002-02-12
Nitro, WV
reply to Tylr

I hate to say it, but other than the day my usage showed 12GB and I wasn't even home, PTRG reading my router throughput via netflow is showing very similiar results as the SL meter.


jdmm72

join:2002-02-12
Nitro, WV
Reviews:
·Suddenlink

3 edits
reply to Tylr

So, I just talked to tech-un-support again about my speeds. What did I get,

Lisa from SeldomLink "Well, you show heavy OVERUSAGE of the internet, you drew 14GB of data yesterday."

Me: "Okay, let's back up, explain to me how I drew 12GB of data when my power was off and I wasn't home on June 30."

Lisa "I didn't say anything about June 30."

Me "If you have sooo much faith in your meter, explain to me how I drew 12GBs of data on June 30, while I didn't have power, and wasn't home."

Lisa "I didn't say anything about June 30."

Me "I'm asking, how did I draw 12GB of data without power to my house?"

Lisa (broken record)

And no response from Pete?

I just love when my internet usage gets thrown in my face.

Lets look at it this way....14GB = 14336 MB = 114688 Mb
24hrs=1440 min = 86400 seconds

Okay 114688/86400 = 1.33Mbps. WOW!!!

Let's take the cap: 250GB=256000MB=2048000Mb

30 days = 720 hrs = 43200 minutes = 2592000 Seconds

2048000Mb/2592000s=0.79Mbps = 809Kbps constant to reach the cap in a 30 day month. So, you buy 10MBps internet, but are allowed .79Mbps, pretty telling, isn't it.

Who says math isn't fun.

So, how did I draw 14GB in a 24 hour period. I have a new online backup provider and it's running at about 1Mbps upload constantly right now, so 86400s*1Mbps = 86400Mb = 10800 MB. Oh, and remember that 1 GB = 1000MBs to Suddenlink, not 1024MB, according to convention of binary numbers. So that's in itself is 10.8GB, not including any downloads. Yes my upload stays consistant. When my backup is done, the amount of upload will back off.