said by troubleagain :said by adam1991:I say that as the voice of experience here.
Really, after three weeks? Tell us more.
After 10 years of being a WOW customer, and having been through two or three of these types of situations.
That I've been *here* only three weeks, says nothing about me.
That you would think otherwise, speaks volumes about YOU.
said by troubleagain :How many people have posted about how WOW has said the problem is on their end (me included), have been told to rewire their house, or get a new piece of equipment or whatever when the problem is really WOWs (infrastructure or similar)?
Ummm.....me, for one. Or haven't you paid ANY attention to any of my posts over the last three weeks here?
I know this is how WOW works--roll a truck and start at the cable modem and move backwards through the house wiring, out to the pole, and down the block.
I've been there, done that. I am on my *second* episode of that behavior. The first time, as I said in previous posts, it was a three week situation that ended up with WOW simply flashing the cable modem with a new? refreshed? configuration. Please note that by the time they got to that, it was the THIRD cable modem they had put into place, AND they had already re-wired all the way out to the pole and all the way down the block. It was chance that finally, a tech who came here to look at it AGAIN *happened* to get hold of someone at the NOC who had seen this before and who knew what to do.
I've been over this time and again.
I came here three weeks ago when I was poking around to try to resolve yet another, different network problem. I'm glad I did, because I'm sure WOW Dan helped me shortcut another three to four weeks of going through the process with the local folks. It saved WOW money and all of us time.
WOW does manage their network well--but as we all know, when obscure things happen, sometimes you don't get resolution quickly. So be it.
said by troubleagain :If you have been able to get a complex problem resolved good for you but for most it is extremely difficult to convince WOW it is their issue. If it wasn't for WOW_Dan most of the problems posted here would not have been resolved so easily (of course his help is appreciated!). And the people posting here are a minute fraction of WOW's total customer base.
I get that--but that doesn't mean that they don't run their network well.
What I was referring to *specifically* was the download speeds. WOW *doesn't* oversell their capacity. They have always had the bandwidth promised, even at 9pm on a Thursday in January (for example) when pretty much everyone is on the net and many are streaming Netflix.
So here's a guy trying to resolve a problem remotely, and wondering if WOW is just some idiotic little ISP who talks a big talk but never backs it up. Nothing could be further from the truth, so it's my opinion that he is not wasting his time pursuing this problem.
said by troubleagain :The OP already said how WOW has basically told his parents that everything is fine when of course it isn't. It's a good thing the OP understands he will have to be "more persistent" (I might use the term tenacious). But in most cases even that is not enough if going through normal channels. If he's lucky WOW_Dan will figure it out.
*typing this as I'm watching the SD NBC station being broadcast with the wrong aspect ratio.
Again, now he knows not to sit back and accept that. That's what we're here to acknowledge, and I repeat: WOW manages their network well, so he shouldn't think that what his parents are getting is just what happens with WOW.
I will continue to separate out what WOW provides when there's no technical malfunction, which is good stuff, from what happens when there *is* a technical malfunction.
What I will *not* do is see that WOW has issues resolving technical malfunctions and simply dismiss them as not knowing what they're doing overall.