Equipment Support > Hardware By Brand > ZyXEL > USG200 suddenly died?

USG200 suddenly died?

Why would you email when you can call (800) 255-4101 ext 5.

reply to Sunfox
Yep, agree with Anav, phone them and they will look after you promptly. I have had excellent support from their team. Understand your frustration but electronics do fail however ZyXel gear do have quality components based on my inspections -- quality gear sometimes do fail but rarely unless you're unlucky

I also recommend UPS in case you may not have one already deployed.

reply to Sunfox
Shit happens. Call Zyxel.

I emailed, because it was Sunday morning and they don't open until Monday monday, and since I work nights I would have to wait until Monday evening to give them a call... so on the off chance they email before then, it seemed like an okay idea.

And I have a UPS. A big online one. An APC Smart-UPS RT 3000 XL. So there are *no* power problems getting to my equipment.

I wish Zyxel-related shit would NOT happen to me. I'm now 0-for-2.

Ahh makes sense, they are open until 7pm eastern time (5pm california time). Ensure you get a ticket trouble number and they will try to log into your router - obviously a non-starter, so just be patient with process and you should get an RMA number etc.

How can they try to log in when I can't even get a power LED?

Means a quick route to RMA.

reply to Sunfox

116 lbs and rack mountable; surely one needs to hire a gorilla along with the purchase.

k

It runs his colostomy bag and back up defibrillator (sp?).

It basically powers my "network room" and the entire home business. Once again it's a bit overkill for my needs (I also have one expansion battery pack), but it's about my 3rd sizable UPS, with the others all failing (I had a Deltec online model that started putting out 50hz 120v! seriously!) so I spent the money on something good. And yeah - it's one SUPER HEAVY beast.

Honestly, it's been great. If I shut down the whole office except for my primary PC, I'm good to work for about 4.5 hours. Always thought APC was overpriced, but now I know there's a reason they charge what they do. And during a day-long power outage last year, I actually plugged my gas water heater into it for some hot water (it's a computerized model, so no power, no hot water).

I did get an email back from Zyxel this afternoon, with an RMA form attached.

Once I realized that I could never buy enough UPSs to cope with NH storm multi-day power outages, nor tolerate days without refrigeration, cooking, heat, showers, etc., I installed a 20 kW auto transfer motor generator system. With all of the trenching and electrical work it took me a good part of a summer's spare time.

Now the seven APC UPSs that I have running only have to work for a minute before power is restored. This saves on battery replacement cost, because the batteries generally have enough capacity to run that long for well past their normal 3-year replacement date.

(Because the apparent source impedance of a 20-kW generator due to motor load change response time is higher than that of a pole transformer, sudden load increases can drop the voltage at the UPSs below their thresholds for taking over. So occasionally the UPSs will also momentarily supply power when the house is on the generator.)

The propane tank can supply more than a week of normal house power use without a refill. Take that, Public Service of NH!

kirby

Yeah, I also have a 20kW diesel generator purchased around Y2K timeframe (ahem). It only runs part of the house, but the UPS circuit is fed off it at least. Don't get to use it too much - the outages around here are usually limited to a few hours, although there have been day-long ones maybe twice.

Just curious if the UPS was powered by the generator when the USG200 failed? The some UPS's like to see a pure sine wave, some generators do not emit a pure sine wave.

No, no power outages that night. Although I know the APC is happy with the generator output (and that was a concern when purchasing).

reply to Sunfox
Ideally, we would all use devices like the UPS that Falcon manufactures, which is continuously on-line converting whatever it gets from the power mains to sine wave purity. However, Falcon seems to fall into the category of "If you have to ask your can't afford it" because I've never seen any prices on their website or indications that they have any distributors.

Probably there are others making on-line UPS. (I think there is a different name for this technique, but don't remember it.) So far, my equipment tolerates what the APCs pass when the generator is running.

kirby

reply to Anav
Well, I did get my USG-200 back on Monday. Very fast shipping from Zyxel... although I'm not terribly thrilled by the scrapes on the bottom of the "new" unit, all the lint in the network ports, or the fact that they forgot to include the rubber feet (clearly indicated on my RMA).

But, the important part, it's working... and thank goodness I had a backup of my configuration!

You should let them know that the shipping department were sloppy .. There is no excuse for that type of handling and that employee should be FIRED.

reply to Sunfox
Lint in network ports? Are they running a laundry on the side? Are you sure it was the same unit? Ser. No. still the same?

kirby