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[AZ] How can I get Cox to fix this issue?So my internet has never been 100% reliable. I'll be working from home and sometimes my remote desktop session on a server in another states takes a longer than a minute to register my mouse clicks. Sometimes on xbox my friends tell my voice cuts in and out. My voip is the same so I never use it now. I just use the cellphone provided for work for conference calls. I always thought this was just bad equipment or the current state of affairs. Well recently it has really kicked up. I have these really slow moving internet issues occur for more than 3 times a day. Netflix won't do HD or the live meeting I'm running will kill desktop sharing due to network issues. I decide enough is enough and am proactively monitoring the issue. Well according to speetest.net and speakeasy when this is happening I'm actually getting less than 8mb down sometimes 1mb. Four different technicians have been out to my house to troubleshoot the problem I have a 5th coming tomorrow. I have never been charged because everything on my end looks good the techs say. The most recent tech visit opened up a "plant" ticket. I was actually called by the plant tech twice on the July 3rd and told that they see the issue and are trying to hone in on it but ultimately they lost the "noise" but would stay on it. I have called on Friday the 6th, Saturday the 7th, and today Sunday the 8th when I am experiencing slow downs to confirm and note it on my account and ask about the plant ticket. Today I was just told the ticket was closed and resolved even though on Friday I was told a supervisor was working it. I don't know what to do they are sending another tech out tomorrow this will be the 5th troubleshooting tech to come out. That is if you don't count the tech I had to pay 45 dollars to get the ultimate upgrade install. I thought if I put some money into it they would fix it but so far I am wrong. This week I plan on calling every day I have the issue and reaching out via social networks like twitter, facebok, and this forum. After this week if it is still not resolved I am planning on taking a week off from work and do whatever it takes to get cox moving on this and document the issue on my end however I can. Please give me some pointers on how to deal with this issue or help me fix it. I will check and respond to this thread actively throughout the week and very actively next week. |
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alberton2001 |
Here is my most recent speedtest of the issue. » speedtest.net/result/205 ··· 9434.png |
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XIII Premium Member join:2010-06-16 Scottsdale, AZ |
to alberton2001
Two things : 1. please format your post for better readability....
2. Speeds dont mean anything, its the quality of your connection, go to 192.168.100.1 and post levels along with make/model of modem (scrub MACs), though for ultimate they are crap. |
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What's a good format short and sweet or bullets etc. Let me know and I will update. Here is the copy paste of my signal reading. Everything is working now though I will try and catch it when it isn't though and post again.
Downstream Bonding Channel Value Channel ID 110 109 117 118 Frequency 843000000 Hz 837000000 Hz 861000000 Hz 867000000 Hz Signal to Noise Ratio 37 dB 37 dB 38 dB 38 dB Downstream Modulation QAM256 QAM256 QAM256 QAM256 Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading 2 dBmV 2 dBmV 2 dBmV 0 dBmV
Upstream Bonding Channel Value Channel ID 3 1 2 Frequency 36100000 Hz 23300000 Hz 29600000 Hz Ranging Service ID 1812 1812 1812 Symbol Rate 5.120 Msym/sec 2.560 Msym/sec 5.120 Msym/sec Power Level 43 dBmV 40 dBmV 42 dBmV Upstream Modulation [3] QPSK [3] 64QAM [3] QPSK [2] 16QAM [3] 64QAM [3] QPSK [3] 64QAM
Ranging Status Success Success Success
Signal Stats (Codewords) Bonding Channel Value Channel ID 110 109 117 118 Total Unerrored Codewords 4354830010 4354830409 4354830680 4354830860 Total Correctable Codewords 248 163 115 80 Total Uncorrectable Codewords 1789 1697 1639 1672 |
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alberton2001 |
I almost forgot I will usually notice this in the log with a very close time stamp to when the issue starts. No Ranging Response received - T3 time-out |
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XIII Premium Member join:2010-06-16 Scottsdale, AZ |
XIII
Premium Member
2012-Jul-9 6:06 pm
Its just that you put a few paragraphs of info into one paragraph.
The signal looks good, it could be better, but at those levels you should not be seeing the problems you describe.
You may have to escalate it, either way it would be best if you could pull levels when you are experiencing the stability problems.
A few questions: Have you read the sticky about speed problems Is the line to the modem a direct one Modem brand |
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dvd536as Mr. Pink as they come Premium Member join:2001-04-27 Phoenix, AZ |
to alberton2001
said by alberton2001:What's a good format short and sweet or bullets etc. A good format is to hit enter every 5 to 8 lines. people generally won't bother with big walls of text. i didn't. |
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to alberton2001
It may not be your connection, but possibly your corporate VPN setup. I know that is frequently the case with me (also using corporate VOIP, remote desktop, and other latency sensitive apps). |
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to dvd536
Thanks I started another post with a much more simplistic description. |
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alberton2001 |
to bchandler02
It is not. I have been told now it is noise coming from the "plant" that is intermittent and slowing me down tremendously. It is still not fixed. |
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