Topic 'speednet grade of F' in forum 'Verizon Fiber Optics' - dslreports.com

Re: speednet grade of F

Tue, 17 Jul 2012 07:01:07 EDT

SL83 posted :

He replaced your ONT and BHR for no reason - I posted earlier today the issue was due to a GWR uplink with packet loss....

Yup - my problem is fully fixed.

Re: speednet grade of F

Tue, 17 Jul 2012 06:45:42 EDT

rgoltsch posted : XO,
I agree, it makes no sense.......why would things change basd on a simple reset? My settings had worked for years, then suddenly something changed. I made no changes to my router, and the speeds slow down. So they have me change everything on my end, and still have wildly varying speeds. The problem lies elsewhere.....

My speeds ae still up this morning, so I will have to wit until they drop again before I can call Verizon back.

Re: speednet grade of F

Tue, 17 Jul 2012 04:10:46 EDT

xocsucram posted :

said by rgoltsch:

Just for giggles, I decided to reset my router to defaults and do a speed test. Speeds are back to 49 mbps down, 22 mbps up.

things like that dont legitimately fix the real issue, if your personal network settings were working fine when you first implemented them its not the problem.

the "unplug for 10 seconds" run around for every electronic device ever made that every customer service rep tells ppl is the biggest waste of time and who ever came up with that needs to go for a car ride with Jason Kidd

its as if its the exact opposite of the legal system and they always assume you're the guilty party from the start and have to go thru hoops to finally get them to find the real issue.

Re: speednet grade of F

Mon, 16 Jul 2012 20:07:30 EDT

rebus9 posted :

said by SL83:

Still getting some latency spikes to the gateway - but the packet loss issue seems to have gone away. See attached.

In a traceroute, the only thing you should really focus on is the last hop. It wouldn't matter if every hop in the intermediate path returned no results, so long as the destination host does-- and does so with consistency and latency commensurate with distance in the physical path.

With 2000+ packets sent, best ping of 5ms and worst of 13ms, things are pretty much spot-on. Nothing I see in your trace causes me any concern whatsoever.

Re: speednet grade of F

Mon, 16 Jul 2012 19:47:39 EDT

rgoltsch posted : Just for giggles, I decided to reset my router to defaults and do a speed test. Speeds are back to 49 mbps down, 22 mbps up.

So I then reset my local netowrk to 192.168.0.xxx and tried again, speeds are still high.

Anyone have any thoughts as to what is slowing me down? And why a simple reset of the router brings the speeds back?

Also, I forgot to mention that I did a scan of my local netowrk for unauthorized users using Solarwinds IP address tracker. All the devices that have an IP address from my router are known to me.

Re: speednet grade of F

Mon, 16 Jul 2012 19:26:01 EDT

rgoltsch posted : I have had an issue for a few weeks now in western Essex County, NJ. My speeds are normally in the 55-58 download range. I noticed a slowdown when my daughter and wife were both using Netflix one night on different TV's. I did a speedtest after they were done and I found my normal speeds were at 20% of the norm......9-10 mbps download.

I did the normal stuff. Reboot the router. That fixed it for a few days.....then I noticed it slowed down again. I rebooted again and the speed came back, but only for a day or two.

So I restored my router to defaults. It worked for an evening, then the next morning speeds were back down to the 8-10 mbps range again.

So I called Fios tech support. I jumped through all their hoops. The one thing I did find humerous was the tech support guy insisting that since I set my local network to 192.168.0.xxx, rather than the 192.168.1.xxx, that was the problem. He also insisted, at first, that there was no way a Fios STB would be able to work with that "Strange" IP range....his words, not mine.

After assuring him that the system worked fine like that since it was installed 3 years ago, and resetting everything back, again, to defaults, he saw my speed was down.

He sent me a new router, a Rev E MI424WR2. They sent it last Thursday evening, and it was delivered Saturday morning. I installed that night. For a few days, my speeds were back to normal. But, alas, it was not permanent. The speeds are back to the 8-9 mbps range.

I have been searching online and found this thread. I read it from top to bottom and tried the things folks here suggested. Nothing has worked........

I figured I would add my story to those here to let others know there are more people having these issues. My bet is there are a lot more, but most people never come close to using all the capacity. Heck, even I don't......it was a weird occurance that got me looking. I might not have noticed it for weeks.

I am going to try and turn off my router tonight to see if it gets a new IP address tonight....we can see how that works.

If that doesn't do it, I'll give tech support another call.

Ron

Re: speednet grade of F

Mon, 16 Jul 2012 17:15:09 EDT

nycdave posted : He replaced your ONT and BHR for no reason - I posted earlier today the issue was due to a GWR uplink with packet loss....

Re: speednet grade of F

Mon, 16 Jul 2012 17:11:39 EDT

incognito_2u posted : Tech came out this afternoon....didnt have a chance to check what my speeds where before he started his diagnosis....
Right up front, he said that he has heard of this problem before ....something they are aware of and watching.....He replaced the router again and he also replaced the ONT (both just to be safe if this issues continues)
Further, he is going to inform his supervisor of this complaint.

These are my test results:

UTO:

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
Wireless_Broadband_Router.home 192.168.1.1 1 0ms 0ms 0% 104 / 104 0ms / 3ms
L100.NYCMNY-VFTTP-135.verizon-gni.net 98.116.100.1 2 8ms 7ms 0% 104 / 104 5ms / 11ms
G0-10-5-0.NYCMNY-LCR-21.verizon-gni.net 130.81.129.12 3 7ms 8ms 0% 104 / 104 6ms / 31ms
* Unknown Host * 130.81.151.228 4 8ms 10ms 0% 104 / 104 5ms / 46ms
so-6-0-0-0.NY325-CORE-RTR2.verizon-gni.net 130.81.20.27 5 10ms 12ms 0% 104 / 104 8ms / 65ms
* Unknown Host * 108.12.159.5 6 9ms 9ms 0% 103 / 103 5ms / 81ms
* Unknown Host * 108.12.159.18 7 10ms 9ms 0% 103 / 103 6ms / 11ms

SPEEDTEST.NET:

For what it's worth, my pages are definitelly faster, video's stream well, and all seem's good for now.

Thanks to all involved!
--
"I'm an Analog guy in a Digital World!"

Re: speednet grade of F

Mon, 16 Jul 2012 12:49:44 EDT

incognito_2u posted : I'm presently out in the field.......unable to check at this time.
--
"I'm an Analog guy in a Digital World!"

Re: speednet grade of F

Mon, 16 Jul 2012 12:48:26 EDT

Oceanside426 posted : did you check if it is working for you incognito_2u?

Re: speednet grade of F

Mon, 16 Jul 2012 12:47:28 EDT

incognito_2u posted : Tech reportedly is scheduled to arrive between 1PM-5PM.....
Will let all know how it turns out!
--
"I'm an Analog guy in a Digital World!"

Re: speednet grade of F

Mon, 16 Jul 2012 12:43:04 EDT

Oceanside426 posted : Well for me at least I have some bad news right after NYCdave said it was fixed I checked and started using my computer It seemed to be working faster but then after a few minutes and after about 5 speed-tests that came out normal I tried an internet video and again I saw the buffering.. I then stopped the video and ran another speed test and guess what it went back to random numbers as well as low quality of service I keep getting warnings that my internet cannot handle a constant stream of data. I have a tech coming out tomorrow that I'm hoping will be able to fix this but I also contacted NYCdave to look into my account if possible. I am interested in seeing if SL83's service is working like it should and also incognito_2u.

Re: speednet grade of F

Mon, 16 Jul 2012 12:22:59 EDT

Oceanside426 posted : NYCDave why does Verizon only want there speed test done. I now know for a fact that theres are not accurate being that now that you fixed the problem all the speed test sites are giving me the accurate results not just Verizon's.

Re: speednet grade of F

Mon, 16 Jul 2012 12:21:24 EDT

Oceanside426 posted : Well So far it looks fixed I will update you after a few hours. If it is fixed thanks NYCdave you are a great ally to have.

Re: speednet grade of F

Mon, 16 Jul 2012 12:18:20 EDT

SL83 posted : I'll update later today once I get home. Judging just from the traceroutes though, it looks like the issue is fixed.

Thanks nycdave for the update!

Re: speednet grade of F

Mon, 16 Jul 2012 12:16:32 EDT

nycdave posted : As long as your packet loss has cleared up, don't worry about the latency spikes to the gateway. It just means the GWR is processing other traffic and treating ICMP as lower priority.

Re: speednet grade of F

Mon, 16 Jul 2012 12:09:19 EDT

SL83 posted : Still getting some latency spikes to the gateway - but the packet loss issue seems to have gone away. See attached.

Re: speednet grade of F

Mon, 16 Jul 2012 11:55:43 EDT

nycdave posted : Check now - there was an issue with one of the GWR uplinks. It was resolved about an hour ago.

Re: speednet grade of F

Mon, 16 Jul 2012 10:46:41 EDT

SL83 posted : I've got a ticket open with them. I'm just waiting for someone to get back to me now. Then it's a matter of trying to convince them it's not a problem with my router or computer - and that it's a bigger issue.

Re: speednet grade of F

Mon, 16 Jul 2012 10:33:33 EDT

Oceanside426 posted : So is there any game plan for getting this fixed.. I know that two of us have techs coming to the house I have one coming tomorrow and incognito_2u has one coming I think today.. I hope that with all of us pressuring Verizon to fix this it can be fixed. I can't believe how I am switching back and forth between optimum and fios and I see a major difference with my optimum internet videos play fast and do not constantly buffer on fios videos stutter and sometimes don't even load. I never thought I would see the day were optimum seems more reliable then fios.

Re: speednet grade of F

Sun, 15 Jul 2012 23:47:50 EDT

SL83 posted : Resuming on vod brings me to the beginning of the show.

Re: speednet grade of F

Sun, 15 Jul 2012 23:35:01 EDT

Oceanside426 posted : So you have the same problem SL83?? You can't resume either.

Re: speednet grade of F

Sun, 15 Jul 2012 23:13:28 EDT

SL83 posted : Thx for the info!

Re: speednet grade of F

Sun, 15 Jul 2012 20:01:48 EDT

Oceanside426 posted : Thanks for the info =) I was beginning to think I have the worst luck.

Re: speednet grade of F

Sun, 15 Jul 2012 19:58:51 EDT

UofMiamiGrad posted :

said by Oceanside426:

SL83 do you have FiosTV and can you resume a VOD?

FYI, there is a resume VOD issue on VHO5 that has not been fixed. So you can't resume from where you left off. I don't think it has been fixed yet.

Re: speednet grade of F

Sun, 15 Jul 2012 16:57:48 EDT

Oceanside426 posted : SL83 do you have FiosTV and can you resume a VOD?

Re: speednet grade of F

Sun, 15 Jul 2012 16:56:47 EDT

Oceanside426 posted : So now thats another problem I have to deal with =(

Re: speednet grade of F

Sun, 15 Jul 2012 16:50:27 EDT

incognito_2u posted : Not really a TV guy but I do have the triple Play.........Went into the VOD menu and tried it. It resumes for me.
--
"I'm an Analog guy in a Digital World!"

Re: speednet grade of F

Sun, 15 Jul 2012 16:42:44 EDT

Oceanside426 posted : Just a quick off-topic question do either of you guys have fios TV and if you do can you resume playback of VOD content I see the option to resume but when I press that it only restarts the program. I'm asking you guys because you live on long island like me and we seem to be having the same problems.

Re: speednet grade of F

Sun, 15 Jul 2012 16:37:30 EDT

incognito_2u posted : Agreed!!!

The old saying "Ignorance is Bliss!" comes to mind.........
--
"I'm an Analog guy in a Digital World!"

Re: speednet grade of F

Sun, 15 Jul 2012 16:35:58 EDT

Oceanside426 posted : Well if I was my mother or father I wouldn't even know that there was a problem lol.. I guess that's why its not being addressed quickly.

Re: speednet grade of F

Sun, 15 Jul 2012 16:34:44 EDT

incognito_2u posted : I, for the life of me, cannot believe that WE are the only ones with these issues.......I wonder who else is having related problems.......

I also wonder if Verizon is aware of this problem.......Time will tell!
--
"I'm an Analog guy in a Digital World!"

Re: speednet grade of F

Sun, 15 Jul 2012 16:30:49 EDT

Oceanside426 posted : I hope we can get to the bottom of this.. I hope that NYCDave will look into this I sent him a private message.

Re: speednet grade of F

Sun, 15 Jul 2012 16:26:36 EDT

incognito_2u posted : Looks like were on to something.........above our paygrade.......CO problem?
--
"I'm an Analog guy in a Digital World!"

Re: speednet grade of F

Sun, 15 Jul 2012 16:24:37 EDT

SL83 posted : Yeah, this guy:

L100.NYCMNY-VFTTP-135.verizon-gni.net 98.116.100.1

Is the same gateway I go through and it has been giving me packet erratic ping times and packet loss.

Re: speednet grade of F

Sun, 15 Jul 2012 16:20:50 EDT

incognito_2u posted : Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
Wireless_Broadband_Router.home 192.168.1.1 1 1ms 1ms 0% 4 / 4 1ms / 3ms
L100.NYCMNY-VFTTP-135.verizon-gni.net 98.116.100.1 2 11ms 8ms 0% 4 / 4 5ms / 11ms
G0-13-3-5.NYCMNY-LCR-22.verizon-gni.net 130.81.182.182 3 6ms 7ms 0% 4 / 4 6ms / 9ms
so-6-1-0-0.NY5030-BB-RTR2.verizon-gni.net 130.81.151.224 4 6ms 7ms 0% 4 / 4 6ms / 9ms
0.so-0-0-0.XT2.NYC4.ALTER.NET 152.63.17.21 5 8ms 11ms 0% 4 / 4 8ms / 20ms
TenGigE0-5-2-0.GW8.NYC4.ALTER.NET 152.63.16.125 6 7ms 24ms 25% 3 / 4 7ms / 59ms
google-gw.customer.alter.net 152.179.72.62 7 54ms 55ms 0% 3 / 3 54ms / 59ms
* Unknown Host * 209.85.255.68 8 6ms 6ms 0% 3 / 3 5ms / 9ms
* Unknown Host * 72.14.237.252 9 8ms 100% 0 / 3
lga15s34-in-f19.1e100.net 173.194.43.19 10 7ms 6ms 0% 3 / 3 4ms / 7ms
--
"I'm an Analog guy in a Digital World!"

Re: speednet grade of F

Sun, 15 Jul 2012 16:04:58 EDT

SL83 posted : Try UOTrace or WinMTR:

»support.uo.com/latency.html

»winmtr.net/download-winmtr/

Re: speednet grade of F

Sun, 15 Jul 2012 15:54:28 EDT

incognito_2u posted : Here it is!

tracert.txt 837 bytes

Re: speednet grade of F

Sun, 15 Jul 2012 15:47:23 EDT

incognito_2u posted : Will do!

Re: speednet grade of F

Sun, 15 Jul 2012 15:06:15 EDT

SL83 posted : incognito_2u,

Can you post a few traceroutes and ping results just for comparison as well? I imagine the better documented, the easier it will be to show there is a problem.

trace route to verizon's speed test server 108.12.159.18
dslreports.com
google.com
facebook.com

etc whatever you want.

Thanks!

Re: speednet grade of F

Sun, 15 Jul 2012 14:26:11 EDT

Oceanside426 posted : Yeah I don't want the tech that's coming on Tuesday to mess around with my whole house since this problem has nothing to do with me. I have tried every thing the tech will probably do replace the tips of the coax, replace the router, change the splitter, leave the router on only default settings don't change anything and the problem still happens. The only thing I can't do is change the Fiber Wire coming into my house, change the ont, or check the connection coming from the CO to my house. I hope that this tech doesn't make me move my boxes or reruns wire again.. this problem has nothing to do with my house. If he wants to replace the ont or brush the tip of the fiber wire that doesn't bother me since that takes place outside =)

Re: speednet grade of F

Sun, 15 Jul 2012 14:17:37 EDT

SL83 posted : Yeah, that is the problem.

I certainly understand that in most cases - the problem lies with the user's computer or router or some other stupid user related error and that's what the support tiers are geared towards.

It just makes it very difficult to get a problem resolved when that is not the issue.

Hopefully NYCDave will be around to save the day :)

Re: speednet grade of F

Sun, 15 Jul 2012 14:07:13 EDT

Oceanside426 posted : whats worrying me is convincing verizon that there is a problem. SL83 I hope you have luck as I said before I have a Tech coming 11am-2pm on Tuesday we will see were that gets me. I don't want to have to keep optimum active and pay for two bills. I wanted to cancel optimum after having fios installed but after having service problems like this I don't want to because I can't even watch videos online like youtube or ign or any other one without buffering problems.

Re: speednet grade of F

Sun, 15 Jul 2012 14:01:32 EDT

SL83 posted : I called and opened up a ticket as well. I referenced DSLReports.com and you two also experiencing issues.

In my experience, online chat support usually is quicker and easier, but all I got was a bunch of rebooting my equipment and disconnecting me every time without so much as a warning.

The 1st call got disconnected also without warning so I decided to call from my cell this time. :lol:

Re: speednet grade of F

Sun, 15 Jul 2012 13:53:22 EDT

Oceanside426 posted : Well that would make sense since I had service reactivated and installed on friday 13th I guess that really is a bad luck day lol.

Re: speednet grade of F

Sun, 15 Jul 2012 13:38:11 EDT

incognito_2u posted : Started to notice problems this week......

Re: speednet grade of F

Sun, 15 Jul 2012 13:31:48 EDT

Oceanside426 posted : The Reason I left verizon was because of slow speeds but that was a year and a half ago I thought by now they would have this fixed. Whats really shocking is that cablevision is providing better internet services then them especially since they started bonding channels. Verizon though has them beat on the TV Guide front.. Io guide is very dated but that may be changing according to a high up in september.

Re: speednet grade of F

Sun, 15 Jul 2012 13:31:13 EDT

SL83 posted : How long has this problem been going on for you two?

I am not certain but I think it's been over a week, almost 2 weeks at this point.

Re: speednet grade of F

Sun, 15 Jul 2012 13:28:51 EDT

Oceanside426 posted : Belive me fighting verizon isn't easy I was a customer since the Dlink and Nim days... I had many service problems after they switched me over to DHCP they were so hard to deal with and finally I made some progress ot much only after talking to Tim Troutman.

Re: speednet grade of F

Sun, 15 Jul 2012 13:18:12 EDT

incognito_2u posted : Agreed.......on my initial service call to the FSC, the CSR said that they only recommend their speedtest site.......after telling them that I tried other sites (speakeasy, testmy.net, speakeasy, ect...) she said that if the Verizon site says that my speed is correct, it is correct!!!!

Called back and got another CSR.......he took time tor "remote" into my computer, saw what I was getting and then recommended a visit!
--
"I'm an Analog guy in a Digital World!"