I had ordered a new CC for my HD HomeRun Prime late last year and successfully activated via the online process at that time. My CC did report that it successfully authenticated and activated on each power up of the HDHRP so I didn't expect any issue now. Unfortunately after receiving the letter from VZ, I figured why don't I check channel 131 as instructed. . .and to my dismay I got a message that I was not subscribed to that channel. Upon checking my CC status again I find that it is no longer activated (paired). When attempting to follow the VZ instructions, the automated system indicates my card is already activated and I need to be redirected to an actual person for further action. After over an hour and a half of trying different steps VZ was still unable to activate my CC. I was told that according to a 3rd-level engineer this is expected and sometime before the 31st a signal will be sent to properly activate my CC and I need to wait until after that date to confirm this.
Even if you previously had a successful activation previously it is probably prudent to verify your CC is still properly paired before the end of the month. Some simple searching shows I am not alone in this problem unfortunately
I am not holding my breath, but we do still have a few weeks. I plan to next post in the VZ Direct forum here with the ticket number from my call to see if that helps.