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San Antonio, TX
reply to kilrathi

Re: [TWC] packet loss / service degraded - amp in rockaway park,

WOW, what what a huge PITA.

Seriously by this point I would make sure to get a big credit for your services because they haven't been working right. Then looking into switching ISPs.

That is just way too much pain that you shouldn't haven't be going through and obviously they can't seem to get things fixed in a timely manner. Even through the "escalation" dept.