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JohnPaul

join:2011-04-18
North York, ON
reply to JohnPaul

Re: [Express] Cisco DPC3008 does work on Rogers!

said by JohnPaul:

That is what it looks like to me as well. I know JohnPaul is happy now that he has a higher speed and bandwidth allowance, but what is the point of paying for a new stand alone D3 modem and going through the hoops with Rogers to get it provisioned, only to have it set up as a D2 modem with a grandfathered plan? Something does not sound right here!

You're right...big headache and I'm not sure I'm much futher ahead. The Rogers guy was very sneaky: to satisfy my request for a higher monthly transfer cap, he moved me from Express to Extreme at no extra charge for one year. I was a happy customer. I later found out that he locked me into a one year agreement, without my consent!! I am about to call back Rogers and have that reversed.

I got Rogers to reverse the one year agreement, but it took about 50 minutes on the phone. They said they will waive the $250 early cancellation fee. Except now I'm back where I started, which is the Express grandfathered plan, with 60 GB/mo transfer, even though I have a D3 modem. This has been a tremendous waste of time and I am quite displeased with Rogers.

Hooter

join:2009-08-17
Scarborough, ON

I really sympathise with you JohnPaul. You went to a lot of trouble and with Rogers, it was all for nought. This is what Rogers has become. It is all about them having control and why be concerned about the customer, because after all, we have no competition so we can do whatever we want to and the customer be damned! They want customers to buy or rent their crappy modems but I for one will be looking at the alternatives in the fall when my contract is up.


aereolis

join:2003-06-12
Brampton, ON
reply to yyzlhr

said by yyzlhr :

it basically means what we were suspecting all along. They've provisioned your modem as a D2 modem, hence why they were not able to put you on the Express tier with 80GB of usage.

WDZP means - customer purchased third party modem - not a docsis 3.0 modem, not a modem purchased from rogers, but 2.0 you bought ... like for instance a SB5101. »www.google.ca/search?q=sb5101&hl···bih=1263
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Hello


LondonDave
Premium
join:2011-09-05
London, ON

So in theory couldn't he just call in and have that modem provisioned as a 3rd party SMC docsis 3 gateway like so many others?

With some fighting of course


JohnPaul

join:2011-04-18
North York, ON

I went to a Rogers store yesterday and it was confirmed that my DPC3008 was set up as a docsis 2 modem! Just like metioned above. I suggested it should be set up as a DPC3825 modem and he said it already was! Since this made no sense, he opened a trouble ticket and now I'm waiting for a call back in the next 7 days, hopefully with a solution.


aereolis

join:2003-06-12
Brampton, ON
reply to JohnPaul

I don't see a code in the system for third party docsis 3 modem for rogers customers.....
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Hello


JohnPaul

join:2011-04-18
North York, ON

said by aereolis:

I don't see a code in the system for third party docsis 3 modem for rogers customers.....

Hi Aereolis,
In that case I'll need tell them it's a DPC3825. What's the code for that?

Thanks!

aereolis

join:2003-06-12
Brampton, ON

1 edit

said by JohnPaul:

said by aereolis:

I don't see a code in the system for third party docsis 3 modem for rogers customers.....

Hi Aereolis,
In that case I'll need tell them it's a DPC3825. What's the code for that?

Thanks!

WHPP - D3 HN Gateway Purchase - Retail
Using that code the system shouldn't have a reason to charge you, it is the code rogers uses for 3825's purchased on their own at a retail store... not sure if that means rogers plus... or like say futureshop, but that is your only option where you don't get charged for rental or for a purchase.
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Hello

HammerofGawd

join:2012-06-30
23332
reply to JohnPaul

Sorry, but you folks are in la-la land if you think Rogers employees are going to knowingly violate company policy, because if they get caught its their @ss. Some might who (a) dont understand they are violating policy or (b) know but dont much care for their jobs.



Arthur Winsl

@rogers.com

Just so all you folks know, the DPC 3008/3010 is the same as the 3825 but without the router/wifi functions. So if you're concerned about performance, don't be. I have used both modems on our network without any connection issues.