Topic 'Re: Teksavvy Cable - Connection Dropping every 4-8 Hours' in forum 'TekSavvy' - dslreports.com

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Thu, 09 Aug 2012 02:03:03 EDT

Mavosa posted : I was having this issue since getting the service and I had DCM476 Software Version: STAC.02.31. Got a replacement DCM476 with firmware 2.50 and its been rock solid for week. Seems like the same issue as the DCM475s as well.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Tue, 07 Aug 2012 21:09:24 EDT

anon posted : I have the DCM475 and I've been having a lot of disconnects too the last few weeks.

Software Version: STAC.02.16
Software Model: a81a
Bootloader: 2.3.0

As far as I know my stats are all in a good range and I get good speed + ping. The disconnects and the sometimes long delays before getting connected back online are very annoying.

Tonight I noticed I don't have full service...only 4 out of 8 channels are working. I normally have all 8.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Tue, 07 Aug 2012 15:09:39 EDT

download90 posted : Been experiencing this too
Motorola SB6210 in Scarborough
:huh:

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Sat, 04 Aug 2012 00:54:26 EDT

tommo4lyfe posted : :( I wonder if the connection dropping killed my DCM475? It just past the 1 year mark and it is not working. It is so weird that I had no internet and all the lights were solid except the blinking link light. It sucks that Rogers' ticket response was, "Old modem and old firmware." Anyways, Good Luck to those with this modem with firmware 08!

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Fri, 03 Aug 2012 15:34:52 EDT

resa1983 posted : Its a really easy fix. Contact tsimartin (making sure to be nice to him) and they'll usually switch your modem out with one with the most up to date firmware. Rogers wont push firmware after they buggered the sb6120 firmware push (which caused this same issue) and your cmts isn't compatible with the 08 firmware.
--
Battle.net Tech Support MVP

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Fri, 03 Aug 2012 15:01:57 EDT

msobon posted : Add one more to the list of the same issue, 2.08 firmware... and nothing is being done about this by Teksavvy, seems like they aren't supporting the product that they pushed onto everyone at a certain time....

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Sun, 29 Jul 2012 15:39:13 EDT

gscott521 posted : I had this problem about 4 months ago. Within the last 2 weeks my modem started doing the same thing as before. Today it seems Im online for 10 minutes, down for 3. Probably lots connection 20 times today.

I find this:

Modem lights all are on.
Websites stop responding.
Modem log shows T3 ranging issues.
Modem lights all go off.
Slowly the modem will boot back up.
Sometimes the UL will stall.
Modem reconnects, all lights solid, back online.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Sun, 29 Jul 2012 11:00:42 EDT

AtomicVGZ posted : Still having the issue.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Tue, 17 Jul 2012 20:38:23 EDT

McJugga posted : Been experiencing this too.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Sun, 15 Jul 2012 19:43:38 EDT

milkk posted : My Modem ususally does the resync once to twice a day but haven't called about it was hopping it would be fixed by now but even people with the new modems are having the issue so it might be a rogers issue. Anyone have the issue go away for good after changing modems in the North York area?

MODEM TECHNICAL DETAILS STATUS PAGE

This page will auto-refresh periodically.

Status Code: Operational
Software Version: STAC.02.08
Software Model: a81a
Bootloader: 2.3.0

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 633.0 MHz -0.8 dBmV 37.5 dB 0.000 % 256 QAM
2 591.0 MHz 1.5 dBmV 38.5 dB 0.000 % 256 QAM
3 597.0 MHz 0.9 dBmV 38.2 dB 0.000 % 256 QAM
4 603.0 MHz 0.6 dBmV 37.9 dB 0.000 % 256 QAM
5 609.0 MHz 0.5 dBmV 37.9 dB 0.000 % 256 QAM
6 615.0 MHz 0.4 dBmV 37.5 dB 0.000 % 256 QAM
7 621.0 MHz -0.2 dBmV 37.3 dB 0.000 % 256 QAM
8 639.0 MHz -0.9 dBmV 37.5 dB 0.000 % 256 QAM
Return Path:
Channel ID Frequency Power Modulation
2 25.3 MHz 37.8 dBmV 16 QAM
1 31.3 MHz 39.3 dBmV 16 QAM
3 22.1 MHz 37.3 dBmV 16 QAM
4 38.6 MHz 39.3 dBmV 16 QAM
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Enabled

Time Priority Description
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=00:26:2...
Sun Jul 15 23:25:00 2012 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:...
Time Not Established Critical (3) DHCP FAILED - Request sent, No response;CM-MAC=00:26:24:b4:6d...
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:b...
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4...
Mon Jul 09 20:19:54 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Sun Jul 15 23:25:44 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Sat, 14 Jul 2012 10:37:35 EDT

Alexo posted :

said by Alexo:

How do I get the modem statistics?

Never mind, 192.168.100.1

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Fri, 13 Jul 2012 20:11:22 EDT

Alexo posted : Same problem in Richmond Hill.
Motorola Surfboard 6120.

How do I get the modem statistics?

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Fri, 13 Jul 2012 13:52:02 EDT

anon posted : My DCM 476 gone so bad early this week that it reboots few mins after coming online. My internet rendered un-usable. I was able to convince TSI to swap my modem with DCM475. I have it connected yesterday and so far, not even once it lose connection. So if you recently switched to DCM 476 and have this issue, it is worth trying to get the DCM 475. Hope this helps.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Wed, 11 Jul 2012 10:12:44 EDT

goodbye posted : Thanks Martin, I've posted my problem in the Direct forum.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Tue, 10 Jul 2012 11:52:12 EDT

TSI Martin posted : As long as the modem is under warranty, if you are having issues with it, then there is no fees for the exchange.

Martin

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Tue, 10 Jul 2012 11:00:41 EDT

goodbye posted : Same problem as most here - my internet drops once or twice a day (that I notice) and is down for a couple minutes.

Just signed up this month and it's been happening since day one. Is there any info I can gather that would help TS before reporting the problem? At work so I'm not 100% sure what my modem is, but I paid for a "Techicolor" modem and they sent me a "Thompson" modem, not sure if that's a big deal.

If I have firmeware 2.08 can I just ask for a new one with 2.16 or do I have to go through a big song and dance with them?

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Sat, 07 Jul 2012 16:21:53 EDT

android01 posted : Thanks Martin, will open a ticket with you guys now.
Aside from the twice daily network resets , which I've grown accustomed to. I've seen my speed tank over the last 12 hours starting around sunset last night. Ive got the 70 dollar cable package, a brand new n66u router , just reformatted my gaming machine with all the latest drivers and up until last night was able to do downloads and speed tests pushing the big 4000. ( more like 3.1Mbps on steam downloads ) now i can barely break 200kbps and i haven't changed a single thing. Power cycling Modem, then router then laptop in that order before applying a new speedtest yielded the same results. Even tried other servers , same low speed. My 1080p youtube videos are like watching a slide show. Even with my modem rebooting twice a day it only frustrated me for 30 seconds. But now that im stuck in the slow lane im watching the speedtest needle bounce similar to the upload throttle and doing a real " Hmmmmm" here. i wonder if the 50 gb i downloaded yesterday put me on the rogers naughty slow lane list.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Sat, 07 Jul 2012 16:03:49 EDT

TSI Martin posted :

said by android01:

Anyone smart enough to explain the last 4 channels to me please?

Your Node may not have been upgraded yet.

Your signal power is outside recommended levels. I'm surprised the agent didn't open a ticket to have that looked at.

You should get in touch with us once again.

Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( �»TekSavvy FAQ »Official support in the forum )

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Sat, 07 Jul 2012 15:57:32 EDT

android01 posted : My connection drops twice a day in brampton. And ive had tek savvy for a year. have phoned in and been told i was "added to a list" for rogers to push out new firmware. Im starting to think i was added to the shmuck list. On a side note, can anyone explain why my modem is only showing the first 4 channels getting any measurement? Ive had this since day one. Came here since my speeds went to abysmal for the last 12 hours. Anyone smart enough to explain the last 4 channels to me please?
thank you

Status Code: Operational
Software Version: STAC.02.08
Software Model: a81a
Bootloader: 2.3.0

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 609.0 MHz -13.4 dBmV 35.1 dB 0.047 % 256 QAM
2 591.0 MHz -11.0 dBmV 36.7 dB 0.000 % 256 QAM
3 597.0 MHz -11.9 dBmV 36.2 dB 0.000 % 256 QAM
4 603.0 MHz -12.4 dBmV 35.6 dB 0.000 % 256 QAM
5 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
6 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
7 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
8 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
Return Path:
Channel ID Frequency Power Modulation
3 31.3 MHz 47.8 dBmV 16 QAM
0 0.0 MHz 1.0 dBmV QPSK
0 0.0 MHz 1.0 dBmV QPSK
0 0.0 MHz 1.0 dBmV QPSK
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Enabled

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Sat, 07 Jul 2012 15:31:20 EDT

anon posted : I called TSI last night and reported the problem. They opened a ticket and said they will ask Rogers to check the power signal next week. Hanging in there and bearing with the signal drops...... :-(

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Sat, 07 Jul 2012 04:30:00 EDT

AH104 posted : i switched from rogers to TS on june 21 as well. received the same modem and had drops from day 1. I called in and got the 476 replaced by the 475 2.16 and haven't had a connection issue since.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Sat, 07 Jul 2012 00:13:04 EDT

anon posted : I have switched to TS since June 21 with DCM476 Software Version: STAC.02.31, Software Model: a81a, Bootloader: 2.3.1. I am experiencing connection drop sinc day 1. Based on threads I have seen, should I call TS and switch to DCM475 STAC 02.16?

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Fri, 29 Jun 2012 02:11:50 EDT

AH104 posted : too bad they ran out of 475 2.16 modems. stuck for another week with random disconnects.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Thu, 28 Jun 2012 10:24:06 EDT

webfors posted : Assuming your signal levels are good, the DCM 475 with stac 2.16 should not reboot periodically. However, the same modem with stac 2.08 has the reboot issue, as does the DCM476 with stac 2.31. I have had all three and can confirm the DCM475 with stac 2.16 has solved the reboot issue for me.

I agree, -10 and low SNR may be the issue above.

Here's my signals after a couple of visits, replaced cable, and new modem:

Status Code: Operational
Software Version: STAC.02.16
Software Model: a81a
Bootloader: 2.3.0

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 615.0 MHz 0.9 dBmV 39.5 dB 0.000 % 256 QAM
2 591.0 MHz 1.3 dBmV 39.9 dB 0.000 % 256 QAM
3 597.0 MHz 1.0 dBmV 39.9 dB 0.000 % 256 QAM
4 603.0 MHz 1.2 dBmV 39.8 dB 0.000 % 256 QAM
5 609.0 MHz 1.1 dBmV 39.8 dB 0.000 % 256 QAM
6 621.0 MHz 0.0 dBmV 39.4 dB 0.000 % 256 QAM
7 633.0 MHz -0.3 dBmV 39.1 dB 0.000 % 256 QAM
8 639.0 MHz 0.1 dBmV 39.5 dB 0.000 % 256 QAM
Return Path:
Channel ID Frequency Power Modulation
1 31.3 MHz 44.8 dBmV 16 QAM
2 25.3 MHz 43.3 dBmV 16 QAM
3 22.1 MHz 43.3 dBmV 16 QAM
4 38.6 MHz 44.3 dBmV 16 QAM
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Enabled

Open a ticket in the Direct forum. Teksavvy staff (especially Martin) were excellent working through this with me.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Wed, 27 Jun 2012 23:31:08 EDT

kabes posted :

said by HungryTenor:

When did Teksavvy change from sending out 476s to 475s? I signed up for cable a few weeks ago and received the 476 (and am also seeing intermittent outages).

My 476 in kitchener had the same problem.

Have you posted on the direct forum? They hooked me up with a 475 STAC.02.16 replacement and there's been no disconnections since. I would post in there if you haven't yet.

There is no downtime or anything. Once your old modem stops working the other one starts to work.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Wed, 27 Jun 2012 10:35:06 EDT

yonexsp posted : My connection has been horrendous, drop, drop, drop

Status Code: Operational
Software Version: STAC.02.08
Software Model: a81a
Bootloader: 2.3.0

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 591.0 MHz 4.2 dBmV 37.5 dB 0.000 % 256 QAM
2 597.0 MHz 4.3 dBmV 37.4 dB 0.000 % 256 QAM
3 603.0 MHz 4.4 dBmV 37.5 dB 0.000 % 256 QAM
4 609.0 MHz 4.2 dBmV 37.4 dB 0.000 % 256 QAM
5 615.0 MHz 4.7 dBmV 37.1 dB 0.000 % 256 QAM
6 621.0 MHz 4.7 dBmV 37.1 dB 0.000 % 256 QAM
7 633.0 MHz 3.9 dBmV 36.9 dB 0.000 % 256 QAM
8 639.0 MHz 3.8 dBmV 36.8 dB 0.000 % 256 QAM
Return Path:
Channel ID Frequency Power Modulation
1 31.3 MHz 36.8 dBmV 16 QAM
2 25.3 MHz 35.3 dBmV 16 QAM
5 22.1 MHz 35.8 dBmV 16 QAM
6 38.6 MHz 35.8 dBmV 16 QAM
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Enabled

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Wed, 27 Jun 2012 09:12:48 EDT

HungryTenor posted : When did Teksavvy change from sending out 476s to 475s? I signed up for cable a few weeks ago and received the 476 (and am also seeing intermittent outages).

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Tue, 26 Jun 2012 16:32:40 EDT

dateke posted : Hey,

I moved the modem to the basement, its now 1 splitter off the main feed.

Forward Path:
Channel Frequency Power SNR BER Modulation
1 615.0 MHz -7.1 dBmV 38.2 dB 0.000 % 256 QAM
2 591.0 MHz -7.8 dBmV 38.1 dB 0.000 % 256 QAM
3 597.0 MHz -7.9 dBmV 37.8 dB 0.000 % 256 QAM
4 603.0 MHz -8.4 dBmV 37.4 dB 0.000 % 256 QAM
5 609.0 MHz -7.7 dBmV 37.9 dB 0.000 % 256 QAM
6 621.0 MHz -7.2 dBmV 37.7 dB 0.000 % 256 QAM
7 633.0 MHz -7.1 dBmV 37.6 dB 0.000 % 256 QAM
8 639.0 MHz -6.8 dBmV 37.9 dB 0.000 % 256 QAM
Return Path:
Channel ID Frequency Power Modulation
1 31.3 MHz 48.0 dBmV 16 QAM
2 25.3 MHz 46.5 dBmV 16 QAM
3 22.1 MHz 46.0 dBmV 16 QAM
4 38.6 MHz 48.0 dBmV 16 QAM

Going to monitor for a few days to see how stable it is.

Thanks

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Tue, 26 Jun 2012 13:53:48 EDT

kabes posted : Dateke how many splitters is your modem behind? It looks like 3 to me. I had to adjust splitters in my basement to get mine behind only 1 splitter (was behind 3 when tech originally hooked it up).

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Tue, 26 Jun 2012 13:32:56 EDT

TSI Martin posted : I'd post in the direct forum or call in. The power is on the edge at -10dBmv which may be causing the disconnections. That modem should be solid.
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( �»TekSavvy FAQ »Official support in the forum )

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Tue, 26 Jun 2012 13:04:58 EDT

dateke posted : DCM475, STAC 2.16 and T3 timeouts several times a day. Sometimes its good for a day or two, sometimes its every 20 min.

Forward Path:
Channel Frequency Power SNR BER Modulation
1 615.0 MHz -9.9 dBmV 37.6 dB 0.000 % 256 QAM
2 591.0 MHz -10.9 dBmV 37.1 dB 0.000 % 256 QAM
3 597.0 MHz -10.7 dBmV 37.3 dB 0.007 % 256 QAM
4 603.0 MHz -11.2 dBmV 36.3 dB 0.000 % 256 QAM
5 609.0 MHz -10.7 dBmV 37.2 dB 0.000 % 256 QAM
6 621.0 MHz -10.1 dBmV 36.9 dB 0.017 % 256 QAM
7 633.0 MHz -10.0 dBmV 36.9 dB 0.000 % 256 QAM
8 639.0 MHz -9.9 dBmV 37.5 dB 0.015 % 256 QAM

Return Path:
Channel ID Frequency Power Modulation
3 22.1 MHz 48.5 dBmV 16 QAM
1 31.3 MHz 50.0 dBmV 16 QAM
2 25.3 MHz 48.0 dBmV 16 QAM
4 38.6 MHz 50.5 dBmV 16 QAM

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Mon, 25 Jun 2012 15:30:03 EDT

AH104 posted : had pefect internet with rogers and as soon as i switched i had disconnects from day 1.

DCM 476
Software Version: STAC.02.31
Software Model: a81a
Bootloader: 2.3.1

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Mon, 25 Jun 2012 00:52:01 EDT

praxus66 posted : This rebooting has been getting worse and worse. Hourly tonight. I have the Thompson 475... just opened a support thread so hopefully something can be done.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Sun, 24 Jun 2012 16:16:35 EDT

KC108 posted : I scheduled a technician to come in sometime this week. After he checks the line, I can get my DCM476 replaced with the DCM475 running STAC.02.16 and hopefully there won't be any more damn reboots.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Sun, 24 Jun 2012 14:17:43 EDT

webfors posted : No reboots since Tuesday, ~5 days. So I think we have this issue resolved with the stac 2.16 on the DCM475.

There were a lot of changes recently with respect to channel bonding in my area (fallowfield POI), so I suspect that plus the flaky DCM476 were the main cause.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Sun, 24 Jun 2012 12:28:21 EDT

junglee posted : I'm not sure if these T3 Timeouts are just reserved for the DCM modems. I have a SB6120 modem and am seeing the same modem random reboots.
TSI Joel got me to do a factory reset on the modem and it held steady for 3.5 days and again started rebooting randomly this morning.
My service used to be rock solid not too long ago.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Fri, 22 Jun 2012 20:49:49 EDT

anon posted : I can also confirm that there are no more random modem reboots with the DCM475 running STAC.02.16.

I started the cable service two weeks ago and had the reboot problem with the 476 from day one.

A Rogers technician was dispatched to check the signal levels and he found no issues. He recommended to have the modem replaced.

After calling tech support, TSI sent me a DCM 475 with STAC.02.16 as a replacement. The modem has been online for the past 3 days without any issues.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Fri, 22 Jun 2012 20:40:58 EDT

red1 posted : I can also confirm that there are no more random modem reboots with the DCM475 running STAC.02.16.

I started the cable service two weeks ago and had the reboot problem with the 476 from day one.

A Rogers technician was dispatched to check the signal levels and he found no issues. He recommended to have the modem replaced.

After calling tech support, TSI sent me a DCM 475 with STAC.02.16 as a replacement.

The modem has been online for the past 3 days without any issues.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Fri, 22 Jun 2012 11:45:07 EDT

webfors posted : FYI, no modem reboots in 3 days with the DC475 stac 2.16. Fingers crossed!

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Thu, 21 Jun 2012 01:35:56 EDT

KC108 posted : I've been having the exact same issues that everyone else is describing. I've been with Teksavvy for almost a week now (switched from Rogers) and my connection drops multiple times a day. Sometimes it happens 3 times within 10 minutes (which just happened) or it may be fine for a couple hours. It's very random. I'm using the TCM476 on the most recent firmware AFAIK - 2.3.1. I know it's not the router because it didn't have any issues when I was with Rogers a week ago. I've even reset the router and upgraded the firmware. In terms of the modem, I've already power cycled it. This is simply ridiculous, I pay every month for a service that is flawed. Attached is a screenshot from WinMTR. I've also posted my problem in the Direct Forum but wanted to confirm that I'm still having the issue with 2.3.1. By the way, I'm located in Unionville.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Tue, 19 Jun 2012 19:58:06 EDT

anon posted : My gut feel tells me that the modem firmware is part of the symptoms, not the cause of the disconnects. There is only so much the firmware can do when the signals hit the pavement.

The firmware is how good a particular modem would recover from a case of hiccups. Would it freezes up or crash or recover after a few tries? I have no faith in a new modem model until it has been proven itself in the field. Newer firmware might mean old bugs fixed, but new one introduced.

Once again today's Tx signal had gone through the roof. It disconnect every 30 seconds. Just hope it caused enough trouble for the Rogers customers in my building for them to call.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Tue, 19 Jun 2012 19:56:12 EDT

webfors posted : And if you haven't already, open a thread/ticket in the teksavvy direct forum and follow up religiously with teksavvy until there's enough visibility that something is done about it.

Moaning on here without contacting teksavvy doesn't help anyone.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Tue, 19 Jun 2012 19:54:47 EDT

webfors posted : Update: so far I have had the reboot issue with the DCM475 (stac 2.08), the DCM476 (stac 2.31) and the DCM475 (stac 2.16).

However, it has been much less frequent with the DCM475 with stac 2.16 (about once a day, around 11am).

So, are we noticing a trend of this issue not affecting DOCSIS 2 modems because of the lack of bonding? Heck, I'll go buy one right now to rid this demon from my life. I'll plug the DOCSIS 3 modem back in when Rogers gets a clue.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Tue, 19 Jun 2012 18:58:36 EDT

Pharaoh11 posted : One of techsavvy big mistakes was to lump everything into a modem firmware issues rather then look deeper.

Certainly that was the cause of many disconnects but it was hardly the only reason.

I got friends with the newer firmware and different modems that had disconnects all the time.

Lately i think they realized the mistake they had made and have been working to fix those other issues.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Tue, 19 Jun 2012 18:15:44 EDT

RyanOtt posted : Teksavvy re-provisioned my old webstar modem I used to use with Rogers. I will monitor that and see if I get disconnects. It doesn't do bonding so will be a good test. I've had disconnect problems with both the thomson (latest firmware) and motorola 6121 (firm 1.0.5.1). I will report back my results.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Tue, 19 Jun 2012 14:05:43 EDT

HiVolt posted :

said by derek_x:

My connection drops about twice a day. Based in Thornhill, ON

Thomson modem

Software Version: STAC.02.08
Software Model: a81a
Bootloader: 2.3.0

Your modem firmware is likely the cause, as the STAC 2.08 firmware has a rebooting problem.

Contact TekSavvy about it if you bought the modem from them or a Canada Computers starter kit.
--
GO BLUE JAYS!

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Mon, 18 Jun 2012 22:09:47 EDT

derek_x posted : My connection drops about twice a day. Based in Thornhill, ON

Thomson modem

Software Version: STAC.02.08
Software Model: a81a
Bootloader: 2.3.0

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Mon, 18 Jun 2012 19:54:49 EDT

koreyb posted : Rogers runs the DHCP service on cable if you are in a Rogers area. If it's due to an Rogers issue, you need to get help from Teksavvy's Support to get the issue fix.

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Mon, 18 Jun 2012 18:47:52 EDT

yonexsp posted : I don't even want to talk to Teksavvy techs. It i just a waste of time, starting each time with the basics, blaming routers, and cables etc.

Instead they should just deal with the issue on the back-end and own up to it.

I have started looking at moving off the service, I did not want to, but the inability to use VOIP services is a killer.

Such a shame, so frustrating

Time Priority Description
Time Not Established Critical (3) DHCP FAILED - Request sent, No response;CM-MAC=00:xx:xx:b4:7e...
Mon Jun 18 20:34:34 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=00:xx:xx:b...
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:b4...
Mon Jun 18 22:31:54 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Mon, 18 Jun 2012 17:46:52 EDT

RyanOtt posted : I've had this issue since joining teksavvy. Reboots several times a day. I've switched modems from thomson to modorola and the problem remains. Teksavvy techs keep trying to blame the modem - I wonder if they even look at these threads as there is lots of good info here. I had them re-provision my old docs 2 modem a few months ago and the problem went away - I am convinced it is a bonding issue but can't get teksavvy to re-provision this old modem again as they say Rogers won't do it. Absolutely frustrating. Teksavvy deals with me like I am the only one with this problem and I've jumped hoops for them for months. I almost to the point of going to bell or even back to Rogers.