said by elitefx:
Well, once a person has gotten a 3rd party modem activated IMHO the model/serial should be in the Rogers system along with the activation codes?? etc. so any CSR should be able to activate future same models. Right/Wrong??? Makes sense to me.....
Not exactly...only the modem that was added to the database will be able to get activated on different accounts once its removed for the current account. It doesn't apply to all modems of the same kind.
You have to do what JohnPaul says and hope the reps figures it out or he/she already knows how to do it.