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technocar2

join:2009-05-29
Brampton, ON
kudos:2
reply to elitefx

Re: [Express] Cisco DPC3008 does work on Rogers!

said by elitefx:

@technocar2

Well, once a person has gotten a 3rd party modem activated IMHO the model/serial should be in the Rogers system along with the activation codes?? etc. so any CSR should be able to activate future same models. Right/Wrong??? Makes sense to me.....

Not exactly...only the modem that was added to the database will be able to get activated on different accounts once its removed for the current account. It doesn't apply to all modems of the same kind.

You have to do what JohnPaul says and hope the reps figures it out or he/she already knows how to do it.


elitefx

join:2011-02-14
London, ON
kudos:2

said by technocar2:

Not exactly...only the modem that was added to the database will be able to get activated on different accounts once its removed for the current account. It doesn't apply to all modems of the same kind.

"once a person has gotten a 3rd party modem activated IMHO the model#used/serial/MAC should be in the Rogers system"
I was 100% right about this. It's the first thing they look for to enable a new activation. Confirmed by Rogers today...