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not_happy

@supermicro.com
reply to NormanS

Re: Modem rental?

same here. We are looking into moving into bigger house a few blocks away so I will be considered as "new" customer. In addition, one of my brother's ATT 1 yr service is up and he is eligible for Fusion service. With this additional $6.50, he hesitated to do the switching because it doesn't benefit him much. Speed might be a tad faster, monthly fee is about the same, and the $35 initial fee. Sonic may have lose out 2 customers but it's not like it will impact the company.

Like Dana said, time will tell. Until then I do enjoy my Sonic while it last.

erifax

join:2000-12-14
ireland
So, I'm not directly affected (I monitor this forum for my parents circuit).

As a former customer myself, it sounds to me like sonic.net wants to make their support job easier by pushing the costs onto their customers.

In my view, this is a lot like baggage fees, except more insidious. It seems like a mandatory fee, perhaps a bit akin to Ryanair's boarding pass fees (yes, they charge you to check in). It might be well-intentioned, but it feels like getting nickel and dimed.

It seems like just bumping the base service fee to be all-inclusive would satisfy everyone.